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Bill Jacobs Volkswagen

Naperville, IL

4.6
495 Reviews
Bill Jacobs is a name you can trust. Still, after 50 years in the automotive business, we appreciate our customers more than ever and will work hard to maintain life-long relationships. We pride ourselves on delivering a level of customer satisfaction beyond your expectations.
Contact Dealership

2211 Aurora Avenue

Naperville, IL

60540

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Top Reviewed Employees

Ricardo Echeverria at Bill Jacobs Volkswagen

Ricardo Echeverria

Sales Advisor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris VerHagen at Bill Jacobs Volkswagen

Chris VerHagen

Sales Manager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Heath at Bill Jacobs Volkswagen

Darren Heath

General Manager
4.3
This rating includes all reviews, with more weight given to recent reviews.
Rob Butts at Bill Jacobs Volkswagen

Rob Butts

Sales Advisor
not yet
rated
Employees need five ratings within 24 months before we can calculate an average rating.

Latest Reviews

August 22, 2023

Very disappointing experience with Bill Jacobs VW's Service Team. I brought our 2022 Tiguan in with minor mirror damage on 6/24. Despite looking like it may be a relatively inexpensive fix (pictured), More
by crbrown91

Employees Worked With

Nick

July 07, 2023

Such wonderful human beings! They transformed the difficult task of selling back my late husband's car into a moving humanitarian experience. Joey, Gleb, and Brenda, you are THE More
by nancy.p.heath

Employees Worked With

Brenda Arteaga
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joey, Gleb, Brenda

June 23, 2023

I’ve been a loyal customer of this dealership for over ten years. Recently brought my car in for transmission repairs. Only after the customer service rep told me I still had the car under warranty. I hap More
by awkrogh

Employees Worked With

Dennis Healey

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Photos & Amenities

  • Authorized Accessories Store
  • Authorized Parts Store
  • Cable TV
  • Customer Lounge Area
  • Drive-In Service
  • Express Service
  • Free Coffee
  • Free Drinks
  • Free Loaner Cars
  • Free WiFi
  • Television
  • Vending Machines