Bill Kay Honda

I contacted this dealership because I was interested in a used Honda CR-V for my 17 year old daughter. I called dealership and made contact with Bert Tvrz. We talked back and forth for three days and upon used Honda CR-V for my 17 year old daughter. I called dealership and made contact with Bert Tvrz. We talked back and forth for three days and upon agreement of a price, I put a $1000 deposit on a 2008 Royal Blue Pearl Honda with 74K miles on it. The agreed upon price was $15620 which is a $300 discount given since I was driving from over 125 miles away. Once I arrived at the dealership I was treated professionally by Bert and offered to test drive the car. This is when the situation goes sour. Upon test driving the car, it was apparent that the air conditioning was not working properly. Although the car had underwent a 150 point certified Honda inspection, the air did not work during the test drive. We brought the car back in and Bert sought out the help of a service manager with over 15 years Honda experience. They returned and told me that once I purchased the car, the air conditioning issue would be under warranty and I can take to any Honda dealership for repairs. They showed me documentation of the "Honda Bullentin and Certified Limited Warranty" which would cover the issue. They also stated that they could not fix the issue prior to my purchase because it would be money out of the dealership's pocket versus coverage on warranty. The service attendant never looked beyond a computer to see exactly what was wrong but said the issue is probably associated to the air conditioning issues known in that 2008 model. Bottomline, I felt bam-boozled by both Bert and the service attendant. The goal was to get me to purchase the car, put in my name and then repair. It is hard for me to belive neither one of them knew about the issue up front because were exceptionally quick to explain it away once purchased and put in my name. I am totally pissed that I drove 263 miles round trip with gas at a premium for this dealership to try to sucker-punch me! More

Excellent experienced. Saul Whitaker facilitated the entire process with timely, concise, and thorough communications. I received a very good price and knew exactly how much I would pay out the door. entire process with timely, concise, and thorough communications. I received a very good price and knew exactly how much I would pay out the door. They quickly got me the car I wanted where other dealerships could or would not. The service department installed my options and that experience was also excellent. Overall great experience and I highly recommend Bill Kay Honda. More

Came here after seeing an ad for a used Honda Accord online that met our criteria. This is a great place to buy a car, new or used from my experience here. If you are used to buying cars regularly and online that met our criteria. This is a great place to buy a car, new or used from my experience here. If you are used to buying cars regularly and knowing what you want as far as price and the car, then dealing with pushy salesman, and sales tactics can get annoying pretty fast. You wont deal with that here. They are pretty straight forward with you and are very pleasant and honest to deal with. I felt like i wasn't buying car when talking to both salesman that helped us here. Being genuine and honest go a long way in sales, not to mention the price i felt was fair enought. Great Dealership and Donny was a great guy. Will Come Back again. More

We just bought our 4th Honda Odyssey. This was our first experience at Bill Kay, and by far, our best! The service we received from Jeff and Bert were top notch...from start to finish. We would highly reco experience at Bill Kay, and by far, our best! The service we received from Jeff and Bert were top notch...from start to finish. We would highly recommend Bill Kay Honda to anyone! Jon & Emily Guderjan More

This was my first time buying a car and Ed did a great job with helping and guiding me through the process. He went above and beyond with helping me out and making sure I got the best deal on my new car. job with helping and guiding me through the process. He went above and beyond with helping me out and making sure I got the best deal on my new car. I would definitely recommend this dealership to a friend in the future. More

My husband and I bought our 2013 Honda Odyssey from Bill Kay. Bill Kay is approximately 2.5 hours away from us, so we had to get the details figured out beforehand (financing, timing, etc) - but it was wel Kay. Bill Kay is approximately 2.5 hours away from us, so we had to get the details figured out beforehand (financing, timing, etc) - but it was well worth. We worked with some local dealers, but we constantly the run around on price, what models where available, options on models. We worked with sales guys who couldn't tell us anything about the vehicle besides what was printed on the sticker. Colin at Bill Kay was great. He was extremely patient with our schedule, great at returning phone calls and emails. Because of Colin's diligence, we were able to get all our financing worked out ahead of time, we knew exactly what we were walking into - there was NOT one surprise or 'gotcha.' Its small, but it amazed us that once we got there, we asked him about programming something in the car and without even being the car, he could walk us through the steps. He really knows what he's selling. If we buy another Honda, it will be from Bill Kay, regardless of the drive. More

Went in Saturday to compare the prices and features of new Hondas vs Toyota and Nissan. Honda is definitely leading the way with a larger video screen, cooler electronics and quality body and interior sty new Hondas vs Toyota and Nissan. Honda is definitely leading the way with a larger video screen, cooler electronics and quality body and interior styling. Our salesman Donny was friendly and accomodating and I would definitely recommend him to anyone looking for a car. I do not like a pushy saleman. Donny was knowledgeable and friendly. Love my new 2013 Honda 4 cyl Accord. Thanks Donny! More

I thought buying a new car might turn out to be a hassle, but fortunately I was wrong! Donny McGee was our salesman and he was very helpful. He was good about communicating via email, and I never felt but fortunately I was wrong! Donny McGee was our salesman and he was very helpful. He was good about communicating via email, and I never felt pressured to buy. He was very honest and gave us a great price on an Accord. The finance manager gave us a low rate too. We drove over 3.5 hours to get to this dealership, and I'm glad we did. There were a lot of pics of my car online, so I was able to get a good look at it before making the trip. I have already recommended Bill Kay Honda to a couple of other people who are looking for a new car. More

Alyssa was very helpful and a very good saleswoman. She knew the answers to all my questions about the car and was friendly. She wasnt pushy into selling the car to me. I would deal with her again and tel knew the answers to all my questions about the car and was friendly. She wasnt pushy into selling the car to me. I would deal with her again and tell other people to see her about buying a new Honda. More

Well let me start by saying that this review is sooooo deserved, after dealing with multiple subpar Honda dealership within a 100 mile radius over a 6 month period I was ecstatic when I discovered Ed at B deserved, after dealing with multiple subpar Honda dealership within a 100 mile radius over a 6 month period I was ecstatic when I discovered Ed at Bill Kay! I seriously did my homework, I knew what I wanted and what I wanted to spend on it and I wasn't budging. Okay, to be honest, I might have budged a little bit for a dealership if the customer service blew me away. (I'm a sucker for good service) Lucky for me I found the best price AND the best customer service all in one place. I live 100 miles away from Bourbonnais in Champaign, IL so I dealt entirely over the phone until the day I got my car. Upon calling, I explained that I had been shopping around at local dealerships and had been entirely unimpressed by the lack of enthusiasm and willingness to even TRY to sell me a car; so I was looking for someone who was willing to talk it out with me, convince me, and give me the best price.....maybe I'm high maintenance? (it was my first time buying a brand new car and I wanted an experience darnit) I really did get just that! Straight off they quoted me $400 dollars less than any other dealership!!!! I immediately took that price and started calling other dealerships to see if they could/would match it. I'm not even kidding, a particular dealership laughed at me and told me when I get there and find out that [Bill Kay] has lied (because they couldn't possibly be making any money off the car at that price), that they [the other dealership] would have my car waiting for me. Well Ed at Bill Kay didn't lie, I paid exactly what he quoted me over the phone with no hidden cost coming from anywhere. They were fast, efficient, and so helpful. They weren't pushy or condescending like the other dealerships.And I'm just going to point out, even though it shouldn't matter, I am an eccentric hairstylist, I have piercings, tattoos, and atomically red hair and salespeople at other dealerships would not/did not take me seriously when I approached them. I felt completely comfortable and respected at Bill Kay! So yay for them!!!! I'm super happy with my experience and it's only been a week, but I am LOVING MY NEW 2013 HONDA FIT SPORT and have already begun to refer all my friends and family there! More