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Bill Kay Honda

Bourbonnais, IL

4.6
1,560 Reviews

1360 Locke Dr

Bourbonnais, IL

60914

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1,560 Reviews of Bill Kay Honda

November 19, 2019

Very good I have always been pleased with everything I have had done at Bill Kay Honda. They are friendly and helpful. They are the only ones that I take my C More

by diannepitsenbarger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay, Samuel Rios
Nov 20, 2019 -

Bill Kay Honda responded

Hi Dianne: Thank you for your very kind review. We strive to make all of our customers happy, and it's great to hear about your excellent experience here at Bill Kay Honda. Let us know if we can be of further assistance.

November 19, 2019

Excellent service. Professional staff like Sam. Comfortable Continue- comfortable waiting area. Suggest more variety of reading materials ex. Pamphets newspapers .more variety of snacks. Fast cashier service. H More

by email4maria
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samuel Rios
Nov 20, 2019 -

Bill Kay Honda responded

Hi! Thank you for sharing your feedback so that others will know what it's like to have their vehicle serviced at Bill Kay Honda! We also appreciate your suggestions as our goal is to provide top-quality customer service in all areas.

November 19, 2019

New battery Was nice to have.prompt service. And really.happy to have.my car washed also!! Thought I might have to wait longer since it was a weekend. Very nic More

by MARLA.KRIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan Heimberger
Nov 20, 2019 -

Bill Kay Honda responded

Hi Marla: Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again down the road.

November 19, 2019

Very patience and answered all our questions Bert Tvrz was the person who helped me pick my car and purchase. Both sales and billing representatives were very helpful, patient and although it was More

by nek.physio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bert Tvrz
Nov 20, 2019 -

Bill Kay Honda responded

Hi! Your review is well appreciated. It's always nice to hear that Bert has helped one of our customers find just what they wanted and with friendly and helpful service. Please don't hesitate to let us know if there's anything else we can do for you

November 18, 2019

Excellent Service Center Always informative and listens to your concerns. Sam Rios keeps you informed on the progress of repairs and costs. Rental car provided for extended More

by cjpitlik
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samuel Rios
Nov 18, 2019 -

Bill Kay Honda responded

Hi, thank you for taking the time to share your thoughtful review with us. ! It is great to know that your service went smoothly and that Sam kept you informed during the entire process. We hope to see you back again in the future for any additional vehicle maintenance!

November 17, 2019

Best place, best deals, best people! I received exceptional service at Bill Kay Honda. If you go there, ask for Bert. You will not be disappointed. You will feel respected and be fully informed be More

by Honda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Baio, Bert Tvrz, Anthony Grigaliunas
Nov 17, 2019 -

Bill Kay Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again down the road.

November 15, 2019

Good dealership but the manager is not an asset My salesman, Bert Tvrz was wonderful and very helpful. The service guy, Sam is fantastic. However, the shady way that the manager forced the anti-th More

by schelling_devlpr
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bert Tvrz, Samuel Rios
Nov 17, 2019 -

Bill Kay Honda responded

Hi, We appreciate your feedback. We strive for excellence and I'm sorry that you didn't have a good experience at our dealership. Please reach out to us so we can discuss your experience.

November 15, 2019

Best customer service ever! Always friendly knowledgeable and prompt could'nt ask for better service every single time I've been and it's hard to find good customer service these More

by ELLERMARY11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't know their names but I interacted with all three and same service.
Nov 17, 2019 -

Bill Kay Honda responded

Hi, We are fortunate to have a great service team! Thank you for your business, and thank you for the great review!

November 14, 2019

Blame and misinformation When trying to get an oil change, was told on a Saturday they were done for the day at 5pm but when I called was told they were done taking oil change More

by LREARDANZ84
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kathleen Omay
Nov 17, 2019 -

Bill Kay Honda responded

Thank you for taking the time to share your experience! We truly regret your most recent visit with us was unsatisfactory and we understand your frustration. Providing a positive experience is our top priority and we would like to hear more about this event so we can address the issues. Please reach out to us at your convenience.

November 11, 2019

New Civic The level of service at Bill Kay is impeccable from the front office to the bay doors. I appreciate their commitment to outstanding customer care. Ber More

by SHELDON-JONES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bert Tvrz
Nov 11, 2019 -

Bill Kay Honda responded

We appreciate your business and thank you for taking the time to share your excellent experience with Bert. The entire Bill Kay Honda Team looks forward to serving you for all of your automotive needs.

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