Bill Penney Toyota

Overcharged! Took my 2015 Toyota Highlander (2.7 liter engine) in for oil change. Estimated cost was $97.70. Total cost $123.60. Invoice states that they put in 7 Took my 2015 Toyota Highlander (2.7 liter engine) in for oil change. Estimated cost was $97.70. Total cost $123.60. Invoice states that they put in 7 quarts of oil ($7.74/quart). All prior oil change invoices state 5 quarts of oil were used. Owners manual states 4.6 quarts max. They added an Engine Oil Supplement for $18 without my approval. What a rip-off!!! More

Special shout out to Rachel and the entire Service Department @ Bill Penney. My 2021 RAV 4 is my first Toyota experience and I continue to tell everyone because of the exceptional service I get from Department @ Bill Penney. My 2021 RAV 4 is my first Toyota experience and I continue to tell everyone because of the exceptional service I get from Bill Penney I don't even consider owning another car. I went in for an oil change yesterday and they sent me a video of what they were doing and let me know my tires needed to be replaced. Great price and I was ready to get my car before lunch! Always a great experience here! More

Horrible service I waited in a room for 2 hours and then they tried to get me to stay after I was livid.. I don’t care if they were the only dealership in town… I WOULD WALK BEFORE I BUY A CAR FROM THEM! they tried to get me to stay after I was livid.. I don’t care if they were the only dealership in town… I WOULD WALK BEFORE I BUY A CAR FROM THEM! More

Fast prompt service. Erin is one of the best service advisors I have had at Bill Penney and I will use it in the future. Erin is one of the best service advisors I have had at Bill Penney and I will use it in the future. More

My only experience there is with the service department. Erin was AWESOME, she made my first experience there very nice. She made me feel comfortable and went above and beyond to make my first Service AWES Erin was AWESOME, she made my first experience there very nice. She made me feel comfortable and went above and beyond to make my first Service AWESOME!!! Thank you Erin, you ROCK!!! More

Asim Cejvanovic is a great salesman. He got us in a new car that we love and can afford. Go see Asim at Bill Penny Toyota of Huntsville if you want a good deal on a quality vehicle. He got us in a new car that we love and can afford. Go see Asim at Bill Penny Toyota of Huntsville if you want a good deal on a quality vehicle. More

They gauge used car prices well above the MSRP. Their prices are not reasonable compared to dealerships within a 1-hour driving radius. I've found better deals with CarMax, and they ship cars to Hu Their prices are not reasonable compared to dealerships within a 1-hour driving radius. I've found better deals with CarMax, and they ship cars to Huntsville (for test driving) from around the nation for a reasonable fee. I've also seen better deals with Greenway Shoals Toyota. I hope Bill Penny's intention is not to take advantage of the so-called 'shortage' of cars. That primarily applies to new vehicles that need smart chips. I hope they reset their prices to reasonable rates that local customers can afford. More

Service department the past three times With an appointment has had me wait 5+ hours. They will not update you without you asking upfront and tell you, when you come it will be just a few hours. Ex appointment has had me wait 5+ hours. They will not update you without you asking upfront and tell you, when you come it will be just a few hours. Extremely annoying and unprofessional. More

Excellent service. People really treated you like family. I bought a new car and they all did everything they could so I will be happy with my car. We even had prayer People really treated you like family. I bought a new car and they all did everything they could so I will be happy with my car. We even had prayers before I took my car home. And James Jackson and his driving test were out of this world. So definitely I do recommend them. More

Great service department. Been using for 22 years--they kept my 1999 4runner running for 20 years. Now have 2020 RAV4 that was purchased at BillPenny and Delmon Davis has ta Been using for 22 years--they kept my 1999 4runner running for 20 years. Now have 2020 RAV4 that was purchased at BillPenny and Delmon Davis has taken care of the servicing for me. Have found prices have always been competitive if not better that most repair centers--including tires and batteries. GREAT JOB GUYS1111 More