Bill Penney Toyota

I found this vehicle on Auto trader.com , online and contacted the dealer. They told me the condition of the vehicle, and stated the problems it had, and the cost to fix it. The salesmen went out of his contacted the dealer. They told me the condition of the vehicle, and stated the problems it had, and the cost to fix it. The salesmen went out of his way to help and answer any questions. He was very friendly and patient with my many questions and concerns. We made a gentelmen's agreement after i made a down payment and we set on a price-that if there were any undisclosed problems that the deal would be void. I bought a ticket and flew in from Houston. My salesmen picked me up at the airport. After looking over the van it was found to have several more serious problems- rear seal leeks. I met with the sales mgr and he agreed to honor his word and the dealer covered the $1000 cost to have their service dept fix the problem. After fixing it they found another seals leaked , so they fixed that as well. I was very impressed with their integrity and honesty. After the vehicle was fixed it was done to perfection, and i was able to drive the vehicle home to Houston. I would recommend this dealership to anyone More

Bob Fitzgerald, our salesman, did a great job locating the vehicle we wanted. Since we are 160 miles from his dealership, Bob handled all the preliminaries with me by phone. When we were ready to pick up the vehicle we wanted. Since we are 160 miles from his dealership, Bob handled all the preliminaries with me by phone. When we were ready to pick up the vehicle, Bob came in on his day off to walk us through the intricacies of the vehicle, and ride with my wife for her test drive. All told it was a very rewarding experience working with Bob. More

I normally HATE the process of buying a car, which is one of the reasons I drove my Toyota Highlander for almost 200,000 miles - that, plus it was a great, trouble-free car. Since I moved to Huntsville afte of the reasons I drove my Toyota Highlander for almost 200,000 miles - that, plus it was a great, trouble-free car. Since I moved to Huntsville after I bought the Highlander, this was the first time I've bought from Bill Penney Toyota. It was a pleasant, pain-free experience. The salesman, Doug George, was patient and answered all of my questions. I believe he truly wanted me to have the vehicle I would be most satisfied with, and not necessarily the highest priced one in stock. I never felt pressured to make an immediate decision. I bought a Prius, which I love so far. Incidentally, I have had assistance from almost everyone in the service department over the past few years because I was diligent about keeping the car serviced. I have always believed that I was treated fairly, and again, never pressured to have unnecessary work done on the car. I'd definitely recommend this dealership and service department. More

The entire purchasing process at Bill Penney is exceptional...from meeting and talking with Mr. Penney and Zach, being greeted by Nick Lanza, working with Venson in sales (is always a pleasure), Dr exceptional...from meeting and talking with Mr. Penney and Zach, being greeted by Nick Lanza, working with Venson in sales (is always a pleasure), Drew and David in finance and talking with everyone from the receptionist to the team on the tower; a total team and family style event. I even added to the experience by going over to the service and parts departments. This outstanding experience continued to get better and more superb with each passing exchange. Although there are 3 Toyota dealers in or near Huntsville, AL and I my financial desire is to always try to spend my money in my own home town. Regardless of those two factors, dealing with Bill Penney only further enhances my intent when purchasing a car. Throw in the fact the I ended up with an outstanding 2012 Toyota Tundra, to use good English, this buying event was more better in every regard. More

I was very impressed with my salesman, Michael Pierce. He was friendly, informative and even gave me and my family snacks that were left over from their Christmas event. I will always come back to Bill Penne was friendly, informative and even gave me and my family snacks that were left over from their Christmas event. I will always come back to Bill Penney and to Michael. Thank you all so much for the preofessionalism and the quality of service I received Melissa McDaneil More

I really liked working with Nolan. He was really informative. If I asked something he was unsure of, he went right away to find the answer. Great personality and very friendly. He offered snacks informative. If I asked something he was unsure of, he went right away to find the answer. Great personality and very friendly. He offered snacks to me and my daughter. He never left us sitting long without giving us information on what was happening. I would buy from him again. Great salesman. More

The purchase of a 2011 4Runner Trail is the fourth vehicle I have purchase from Bill Penney Toyota over the past few years. On every purchase, I have used the services of sales representative Dewayne vehicle I have purchase from Bill Penney Toyota over the past few years. On every purchase, I have used the services of sales representative Dewayne Webb. Dewayne has always conducted business with me in a very professional, no nonsense and courteous manner and has represented Bill Penney Toyota in a manner that reflects the dealership as a whole. From the sales, to the service department, over the years, I have no complaint. More

This is my fourth purchase of a new car from Bill Penney Toyota -- I rely and always receive excellent service from a knowledgeable staff. I have always found their service department to be outstanding -- i Toyota -- I rely and always receive excellent service from a knowledgeable staff. I have always found their service department to be outstanding -- in and out with no long waits. I need service while I wait and they are always friendly and responsive. There was no hard sell tactics -- they sold me what I wanted and I feel I got a good deal for my money. More

From the initial phone call I placed till the minute that I drove off the lot in my new car, everyone I dealt with was positive, helpful and friendly! Nick made the process of buying a new car (with my EXACT I drove off the lot in my new car, everyone I dealt with was positive, helpful and friendly! Nick made the process of buying a new car (with my EXACT specifications)a very easy process! He took the time and did the research necessary to find exactly what I wanted right down to the floor mats! Nick always answered my calls and kept me updated through the whole process. Everyone I met at Bill Penny made me feel like I was important to them as a customer - not like many lots that I have been to where they act as though they are doing me a favor by just taking time to talk to me! Also, I priced the same identical car with two other dealers, and neither came close to the price I got at Bill Penny's! I had to drive 2 & 1/2 hours to get to their dealership and passed many Toyota dealers on my way...GLAD I DID!! and I WILL do it again!!! THANKS FOR A GREAT EXPERIENCE!!! More