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Bill Utter Ford
Denton, TX
4,273 Reviews
Bill Utter Jr. was 14 when he started working at Bill Utter Ford. With his new driver's license, Bill began delivering parts for the family dealership. Bill and Virginia Utter opened the doors to their new Ford dealership in 1956 in downtown Denton. It was the beginning of a family tradition of offering the best Ford products and services to North Texas families.
In the early days, they were simply concerned with making ends meet from day to day and treating each customer with courtesy and respect, as they would any friend. Many of those customers became lifelong friends, and the business grew from one referral to another to serve generations. Fifty-eight years later, Bill Utter Jr.'s dedication to his parents principles has made Bill Utter Ford one of the most respected names in North Texas. Bill Utter Ford has always treated customers and employees as family. Many of the dealership employees have worked with the Utter family for decades, a direct reflection of the "family atmosphere" the Utters have fostered from the very beginning.
What differs today from 1956? Ford's designs and technology have changed, but at heart, Bill Utter still remains the same as it was in 1956. Bill Utter Ford prides itself in being Deal Country Texas. Always offering the best deals, service and inventory in Texas. From finding you the most affordable vehicles, parts and accessories to securing the lowest financing rates, Bill Utter Ford won't let you down. If you're looking to purchase a new or pre-owned certified vehicle, you can bet that you'll drive off the lot in your dream car, truck or SUV, with more money still in your bank account than any other dealership. The family of Bill Utter Ford invites you to stop by and experience the difference a family-owned and operated dealership can make and allow us to treat you to the "Utter Experience!"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 4,273 reviews
Verified Customer
December 16, 2021
My process of getting my new car was handled great by Micah. Would buy again from Bill Utter Micah. Would buy again from Bill Utter More
by CMILLER31
December 16, 2021
This was by far the best car buying experience ever! Thank you so very much! Thank you so very much! More
by tobiasjoanna
December 15, 2021
Absolutely wonderful experience. Bill Utter’s service department took my vehicle back very quickly, and I was soon on my way! I won’t go anywhere else now! department took my vehicle back very quickly, and I was soon on my way! I won’t go anywhere else now! More
by phdwillie
Employees Worked With
Kyle White
December 15, 2021
Incredible people. I showed up with a bad transmission the day after Thanksgiving a short time before closing. I was down from Nebraska and lucky enough to have trouble at their off ramp from I35. They the day after Thanksgiving a short time before closing. I was down from Nebraska and lucky enough to have trouble at their off ramp from I35. They were able to get me in immediately since I was from out of town. They thought it was an oil pan but couldn't fix it until Monday. They set me up with a loaner car at Enterprise and I continued my trip to Houston. They found out Monday it was a bad transmission and worked to jump through all the hoops the extended warranty required. They got approval late Wednesday and were lucky enough to have a transmission available Thursday afternoon. The mechanic worked extra fast to get the transmission installed on Friday and told me I could pick it up Saturday morning. I picked it up and headed out of town. I got 40 miles out of town and the transmission started to have shifting issues so I turned around and went back to Bill Utter. It was mid afternoon but they got it right in and the mechanic tried a few things and ended up staying two hours after closing to help me out. He was unable to get it fixed so I got a hotel for the weekend and brought it back Monday morning. The same mechanic went right to work on it while I waited. They had a round table amongst the transmission guys and one of the other mechanics suggested a simple fix. They tried it and problem solved. The problem was very unusual and caused at the factory. After the fix they had me on my way quickly and I got home with no more issues. Thanks to Karina for getting me in quick from the start and following through to make the process fast and pointless. Thanks to the mechanic for staying late and working hard to get me going. I also wanted to thank the parts guy who was by himself the day I needed a tow hitch sleeve to fit my loaner truck. He took the time to walk outside with various sleeves that fit the truck to make sure I got the right one. He was in the middle of his working lunch and had mechanics waiting for parts but he took the time to help and was extremely pleasant about it all. Thank you to all who helped out. More
by redinghomes
Employees Worked With
Other Employees :
Sorry. I didn't get the mechanics name but he was awesome., Karina Rubio
December 15, 2021
Bill Utter’s service department takes good care of my vehicle and I never have to wait very long when I schedule upfront. The waiting area is clean and appealing, and there is fresh coffee and water. Gre vehicle and I never have to wait very long when I schedule upfront. The waiting area is clean and appealing, and there is fresh coffee and water. Greg Hall is a fine service consultant and he explains everything that needs to be done in a clear and understandable manner. I can recommend Bill Utter Ford wholeheartedly. More
by JORG W.
Employees Worked With
December 13, 2021
Everyone at the dealership has been very good to me. From purchasing a vehicle to service to repairs. Very happy with this dealership that I would rather drive 40 min to visit them than use one close to From purchasing a vehicle to service to repairs. Very happy with this dealership that I would rather drive 40 min to visit them than use one close to my home. More
by jessica.huerta
December 13, 2021
Horrible wait time after an appointment made. Job not completely done. This was my worst experience for an oil change in 35 years. I expect better than what I got. Your service is usually great. Not t completely done. This was my worst experience for an oil change in 35 years. I expect better than what I got. Your service is usually great. Not this time, will have to think long and hard before I return. Sad, you advisors need to do a better job of communicating and scheduling. More
by averagejoe7300
