Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Bill Utter Ford
Denton, TX
4,275 Reviews
Bill Utter Jr. was 14 when he started working at Bill Utter Ford. With his new driver's license, Bill began delivering parts for the family dealership. Bill and Virginia Utter opened the doors to their new Ford dealership in 1956 in downtown Denton. It was the beginning of a family tradition of offering the best Ford products and services to North Texas families.
In the early days, they were simply concerned with making ends meet from day to day and treating each customer with courtesy and respect, as they would any friend. Many of those customers became lifelong friends, and the business grew from one referral to another to serve generations. Fifty-eight years later, Bill Utter Jr.'s dedication to his parents principles has made Bill Utter Ford one of the most respected names in North Texas. Bill Utter Ford has always treated customers and employees as family. Many of the dealership employees have worked with the Utter family for decades, a direct reflection of the "family atmosphere" the Utters have fostered from the very beginning.
What differs today from 1956? Ford's designs and technology have changed, but at heart, Bill Utter still remains the same as it was in 1956. Bill Utter Ford prides itself in being Deal Country Texas. Always offering the best deals, service and inventory in Texas. From finding you the most affordable vehicles, parts and accessories to securing the lowest financing rates, Bill Utter Ford won't let you down. If you're looking to purchase a new or pre-owned certified vehicle, you can bet that you'll drive off the lot in your dream car, truck or SUV, with more money still in your bank account than any other dealership. The family of Bill Utter Ford invites you to stop by and experience the difference a family-owned and operated dealership can make and allow us to treat you to the "Utter Experience!"
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,275 reviews
December 13, 2021
Horrible wait time after an appointment made. Job not completely done. This was my worst experience for an oil change in 35 years. I expect better than what I got. Your service is usually great. Not t completely done. This was my worst experience for an oil change in 35 years. I expect better than what I got. Your service is usually great. Not this time, will have to think long and hard before I return. Sad, you advisors need to do a better job of communicating and scheduling. More
by averagejoe7300
Verified CustomerDecember 11, 2021
Everything was addressed and completed very efficiently. Friendly and knowledgeable staff. Would highly recommend Bill Utter Ford. Friendly and knowledgeable staff. Would highly recommend Bill Utter Ford. More
by Roy R
December 11, 2021
Excellent customer service, they really make sure to take care of the customer and the customers car, went in for a broken lug nut and they were able to fix no problem without any damages. Very satisfie take care of the customer and the customers car, went in for a broken lug nut and they were able to fix no problem without any damages. Very satisfied More
by Michael Rodriquez
Employees Worked With
Other Employees :
Kyle White, Alex Celis, Tony King, Karina Rubio
December 10, 2021
The team at Bill Utter Ford is always friendly, courteous and professional. Keep up the good work. and professional. Keep up the good work. More
by JIMFAIR01
Employees Worked With
December 10, 2021
When I first arrived I was greeted by Alex Celia my service Advisor. I was surprised however that when he scanned my serial number he came up with a different name that wasn’t mine. Now I wonder if my service Advisor. I was surprised however that when he scanned my serial number he came up with a different name that wasn’t mine. Now I wonder if my car was owned by someone else. All my service needs were met and were far better than an expected. The total experience was great 5 star. More
by rfenwald
Employees Worked With
Alex Celis
December 10, 2021
My first dealings with Bill Utter Ford was a few years ago when I took my truck in for service. I did not purchase the truck from them but they treated me as if I did! This is what brought me back. My exp ago when I took my truck in for service. I did not purchase the truck from them but they treated me as if I did! This is what brought me back. My experience with purchasing my 2022 F350 DRW was excellent! Corey Cuellar the internet sales person was on top of it! More
by rgardner2
