Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Bill Utter Ford
Denton, TX
4,287 Reviews
Bill Utter Jr. was 14 when he started working at Bill Utter Ford. With his new driver's license, Bill began delivering parts for the family dealership. Bill and Virginia Utter opened the doors to their new Ford dealership in 1956 in downtown Denton. It was the beginning of a family tradition of offering the best Ford products and services to North Texas families.
In the early days, they were simply concerned with making ends meet from day to day and treating each customer with courtesy and respect, as they would any friend. Many of those customers became lifelong friends, and the business grew from one referral to another to serve generations. Fifty-eight years later, Bill Utter Jr.'s dedication to his parents principles has made Bill Utter Ford one of the most respected names in North Texas. Bill Utter Ford has always treated customers and employees as family. Many of the dealership employees have worked with the Utter family for decades, a direct reflection of the "family atmosphere" the Utters have fostered from the very beginning.
What differs today from 1956? Ford's designs and technology have changed, but at heart, Bill Utter still remains the same as it was in 1956. Bill Utter Ford prides itself in being Deal Country Texas. Always offering the best deals, service and inventory in Texas. From finding you the most affordable vehicles, parts and accessories to securing the lowest financing rates, Bill Utter Ford won't let you down. If you're looking to purchase a new or pre-owned certified vehicle, you can bet that you'll drive off the lot in your dream car, truck or SUV, with more money still in your bank account than any other dealership. The family of Bill Utter Ford invites you to stop by and experience the difference a family-owned and operated dealership can make and allow us to treat you to the "Utter Experience!"
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,287 reviews
September 22, 2024
Our experience with Dylan was excellent even though he shared the fact that he was relatively new in car sales at Bill Utter. He was accommodating when different cars were needed for us to inspect. He kep shared the fact that he was relatively new in car sales at Bill Utter. He was accommodating when different cars were needed for us to inspect. He kept in contact with answers to our questions and when he would be available at the dealership. Late in the day he needed to leave for a doctor’s appointment just before we were able to get back in to finish up paperwork and he gave us a heads up. At that time, he turned us over to his partner, Patrick, who he assured us was a very knowledgeable and friendly salesman. Dylan was right. Patrick was another amazing salesman who went above and beyond. We were just as comfortable with Patrick finishing up what Dylan had started and it was seamless. It was evident they had full trust in each other to treat their customers as their own. When we were turned over to the Finance Manager, it was a continuation of friendly, helpful and knowledgeable information. Dylan also was very patient helping us set up some of the tech things that some 75 year olds have trouble dealing with. In summary - Dylan treated us like we were his grandparents and Patrick seemed like helpful, generous Uncle. Dylan handled the sales end of things like a seasoned salesperson. He will continue to be an asset for your company. You can’t expect any more of this Bill Utter FORD Team ! Thanks for everything and this will be our FORD Dealer going forward. Karen L. More
by Karen L.
Employees Worked With
Other Employees :
Receptionist was very helpful and sweet.
September 21, 2024
I had a great experience with this dealership till I got to the financial kid. I told him 3 times I did not want their warranty we signed paperwork on a screen. To be honest thought numbers were too night. to the financial kid. I told him 3 times I did not want their warranty we signed paperwork on a screen. To be honest thought numbers were too night. However, I did not see paperwork till today. They charged me $4500.00 for warranty which matched my down payment. To be fair I did not discover this till 9 months later as paperwork was done on digital screen folded put in envelope. What makes me mad is That I said repeatedly I did not want. Guys look at your paperwork very careful they will screw you! No way warranty matches my downpayment. More
by gavin
Employees Worked With
Other Employees :
Micah Hartman
September 20, 2024
Great service! Got my truck engine repaired and my camera replaced. Kason Edwards is great to work with! Got my truck engine repaired and my camera replaced. Kason Edwards is great to work with! More
by gleclaire
Employees Worked With
September 19, 2024
I highly recommend this dealer. They are very professional and knowledgeable when it comes to repairs! They are very professional and knowledgeable when it comes to repairs! More
by eds725
Employees Worked With
September 16, 2024
Visit was done in a timely manner with courtesy. I felt respected and supported there I felt respected and supported there More
by genevaedwards68
September 16, 2024
I had good service today and prompt. The staff was polite and courteous. I did ask for a vacuuming to be done with the oil change and I asked for a car wash. The car wash got done, but t The staff was polite and courteous. I did ask for a vacuuming to be done with the oil change and I asked for a car wash. The car wash got done, but the vacuuming did not. More
by Mrs Deb Phillips
Employees Worked With
September 14, 2024
Great and friendly people there fast service . Always I am happy and absolutely referred friends . Always I am happy and absolutely referred friends . More
by claudia_garcia74
Employees Worked With
September 14, 2024
Dave and Lane were very easy to work with. I also interacted with Angie in service. She had my old truck ready for pickup the same day despite me telling her she could have it for a week. I also interacted with Angie in service. She had my old truck ready for pickup the same day despite me telling her she could have it for a week. More
by GMCCRAY2003
