Bill Utter Ford - Service Center

First oil change for new F-150 Made an appointment for my first oil change in my new truck and also to fix the seat massage feature on the driver’s seat. I was told they had time to Made an appointment for my first oil change in my new truck and also to fix the seat massage feature on the driver’s seat. I was told they had time to change the oil but they were at least a week out on major repairs and I would have to call back and make an appointment. Call back? Not impressed with the service department or the service manager. More

Efficient and timely. The 7:00 am opening is greatly appreciated. Everything I requested was done efficiently and timely and in a clean and professional 👌 manner. Everyon The 7:00 am opening is greatly appreciated. Everything I requested was done efficiently and timely and in a clean and professional 👌 manner. Everyone was friendly and helpful.🙋 More

New Oil! The service team efficiently changed oil in my car. Cristina Thompson answered my questions regarding oil change schedules and Christin Flook took th The service team efficiently changed oil in my car. Cristina Thompson answered my questions regarding oil change schedules and Christin Flook took the time to research 'service reward points' and send me a follow up email. I'll be taking my Bill Utter purchased vehicle back for regular scheduled maintenance needs. I did request a car wash and vacuum. Although the ticket for my request was on the dash, the request had not been completed. It's a nice touch for regular maintenance customers. Lynn Singletary More

Great service Service was quick and convenient, I received an honest diagnosis of the problem and a clear cost of repairs. Very easy to understand. I would highl Service was quick and convenient, I received an honest diagnosis of the problem and a clear cost of repairs. Very easy to understand. I would highly recommend this service center. More

State Inspection Dillon Love was great for my recent visits. Friday after 5pm for my drop off and Saturday morning to pick up. He took ownership of my experience from Dillon Love was great for my recent visits. Friday after 5pm for my drop off and Saturday morning to pick up. He took ownership of my experience from the moment I arrived and when I came to pick up my vehicle he spotted me and immediately stopped what he was doing, greeted me and helped me check out and made sure I knew where my vehicle would be waiting and ready to go. This is the first time I felt appreciated at this service department. Dillon was awesome! I almost never fill out a survey but I think Dillon made it easy to give my time to give him a compliment. More

Not going back I had purchased a 7-year 125,000 mile warranty for my car. It expired on a Saturday. I was still under 125,000 miles. My car was not driven over the w I had purchased a 7-year 125,000 mile warranty for my car. It expired on a Saturday. I was still under 125,000 miles. My car was not driven over the weekend. Monday my service engine light came on. I made an appointment and brought my car in. Told the service people about the recently expired warranty and asked if there was anything they could do. They did not try to do anything to help at all, not even offer a reduced rate for any of the work. The problem would have been covered by the warranty had it just occurred a few engine turns sooner. I took my car elsewhere for the service because I was so disgusted. I am confident I will not be a Ford customer again, and neither will my soon-to-be-driving teen boys. More

Older pickup: My pickup hadn't been driven over five years! Every time I left the house, my wife traveled with me. She had difficulty getting into and out of the My pickup hadn't been driven over five years! Every time I left the house, my wife traveled with me. She had difficulty getting into and out of the pickup, thus, we always used the car. The pickup is twenty two years old, and would not start. Wanting to utilize the pickup again, had it towed to Bill Utter and asked them to repair and inspect so I could register and put "ole Red" back on the road. That turned into a huge job, and took nearly a month! It's now on the road again ( like Willie Nelson song), and I had forgotten how much power that 4.6 Triton V8 had under the hood. Was quickly reminded, when I gave a little too much gas leaving a stop sign... Love the smell of burning rubber! They did a fabulous job. Pretty costly, but that's what happens when you let a vehicle set for a long period of time. Service advisor, Danny Morris, kept me informed through out the whole procedure. More

Excellent Service Fantastic service, we used the express lube for oil change and tire rotation. I was greeted with a smile and taken care of immediately. Bill Utter for Fantastic service, we used the express lube for oil change and tire rotation. I was greeted with a smile and taken care of immediately. Bill Utter ford has the best service department in DFW. Greg Hall is my service guy and is the reason I have bought 3 vehicles from Bill Utter Ford. More

This was better than sex!!!! This was the greatest experience of my life. There is nothing I would like to do again than to get my vehicle serviced by Bill Utter Ford in Denton, This was the greatest experience of my life. There is nothing I would like to do again than to get my vehicle serviced by Bill Utter Ford in Denton, TX. The only thing that would make it better is if surveys did not effect a service writer's paycheck. This is a broken system that should not be used to determine pay. More

Waste of time. The tech's are not well trained Do not go here for repairs under any circumstances. Their techs cannot find repairs that are easily diagnosed and they do not provide status updates Do not go here for repairs under any circumstances. Their techs cannot find repairs that are easily diagnosed and they do not provide status updates unless you track them down daily. I will be taking my vehicle elsewhere so I can get it repaired before I am stranded on the side of the road. More