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Billy Craft Chrysler Dodge Jeep Ram

Lynchburg, VA

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508 Reviews

2639 Lakeside Dr

Lynchburg, VA

24501

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Showing 508 reviews

November 21, 2018

fast courteous, and work completed w/o any problems the work (oil change and 20 point check) was completed without a hitch. no muss no fuss. the service adviser kept me informed of status and upon comp More

by mdbhro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
lyndsay foraker, Zach Boyd
Nov 26, 2018 -

Billy Craft Chrysler Dodge Jeep Ram responded

mdbhro, we're glad to hear that your service visit went so well and that Zach was a great help to you. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for continually choosing Billy Craft CDJR for your vehicle needs. Best, Ken Kraft, General Manager, kkraft@craftauto.net

November 20, 2018

Saturday check engine light I did not have an appointment but the staff took me in at 8 o'clock to check my vehicle status. Thanks to the great staff! More

by Jnclacoy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Transmission Tech, Zach Boyd
Nov 21, 2018 -

Billy Craft Chrysler Dodge Jeep Ram responded

Thank you for your feedback! We are driven to offer great customer care and we strive to provide the best customer service experience. If there is anything more that we can do, please come back and see us again.

November 19, 2018

Great service, good people The people are friendly and they do great work. They are thorough and keep you informed every step of the way. I highly recommend this dealership an More

by poiii178
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Boyd
Nov 21, 2018 -

Billy Craft Chrysler Dodge Jeep Ram responded

Thank you so much! It is our goal to provide the best experience and being acknowledged for that is amazing! We appreciate the business and your time in making your positive experience known!! Thanks again, Ken Kraft, General Manager, kkraft@craftauto.net

November 18, 2018

Thank you Went a step above what was expected Not only did the work requested but did all the recall repairs. Great first experiance Could not believe the de More

by John A.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Boyd
Nov 19, 2018 -

Billy Craft Chrysler Dodge Jeep Ram responded

John A. thank you for taking the time to write this review about your experience with Billy Craft CDJR. We strive to make every customer experience exceptional, and are very grateful for all of our clients who get the word out about the quality of service they have received. We look forward to assisting you with all your future needs. Thank you again. Ken Kraft, General Manager, kkraft@craftauto.net

November 16, 2018

Recall repair and alignment They took my vehicle at the scheduled appointment time. A little of a wait, that was to be expected. Good communication regarding issues they found. O More

by choptankpirate
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Boyd, Rodney Weeks, Phillip Fallen
Nov 19, 2018 -

Billy Craft Chrysler Dodge Jeep Ram responded

Thank you for your feedback! We are driven to offer great customer care and we strive to provide the best customer service experience. If there is anything more that we can do, please come back and see us again.

November 15, 2018

Thorough Service Great second experience, will lead to future returns. Professional and courteous, they took the time to completely review the issue and educate me at More

by lud.fairchild
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Fallen
Nov 19, 2018 -

Billy Craft Chrysler Dodge Jeep Ram responded

I sincerely thank you for going out of your way to write this review about your experience at our dealership, lud.fairchild. We love hearing about customers that have a great experience at Billy Craft CDJR and we are glad you are one of them. It is great to know that our team took care of your automotive needs. Please do not hesitate to contact us if you have any questions about your car. Ken Kraft, General Manager, kkraft@craftauto.net

November 14, 2018

Battery problem. Had a recall. Starter modular fixed. I am very happy with the service that I got with My Dodge 2009 journey. Phillip was very nice. Knowledgeable considerate. I had asked questions and Ph More

by wvest
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Fallen
Nov 19, 2018 -

Billy Craft Chrysler Dodge Jeep Ram responded

Winona thank you for the fantastic review. We are completely dedicated to providing top-quality service, and we are grateful to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Billy Craft CDJR, we value our customers, and we look forward to seeing you on your next visit. Ken Kraft, General Manager, kkraft@craftauto.net

November 14, 2018

Awesome job!! Great overall experience. From the time i set up an appointment to the time i checked out. Very professional and i love the fact the communicated well More

by ptinsley8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Boyd
Nov 19, 2018 -

Billy Craft Chrysler Dodge Jeep Ram responded

ptinsley8, we're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for choosing BillyCraft CDJR for your vehicle needs. Best, Ken Kraft, General Manager, kkraft@craftauto.net

November 13, 2018

oil change and tire rotation This dealer did and good job. However, I asked for my 5th wheel to be put into rotation and they did not do it after they said that they would. More

by katie.davis1.ccon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I am not sure of who did the service
Nov 13, 2018 -

Billy Craft Chrysler Dodge Jeep Ram responded

Thank you for your feedback! We are driven to offer great customer care and we strive to provide the best customer service experience. We are sorry to hear about your 5th wheel not being put into rotation. If there is anything more that we can do, please come back and see us again.

November 12, 2018

Prompt, courteous service My car was promptly placed in the garage to diagnose why it had been overheating. The solution was clearly explained and pictures were sent detailing More

by lwhelan67
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Boyd, Rodney Weeks
Nov 13, 2018 -

Billy Craft Chrysler Dodge Jeep Ram responded

Thanks for your perfect review, lwhelan67! We're glad to hear that our team was friendly and polite! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Ken Kraft, General Manager, kkraft@craftauto.net

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