Birmingham Luxury Motors

I want to start my review with the positives and then work my way to negative. Positive: 1. Car showed up cleaned and without any damages Negative: 1. Sales people (Mike) and Lance are slow and n work my way to negative. Positive: 1. Car showed up cleaned and without any damages Negative: 1. Sales people (Mike) and Lance are slow and non responsive. Mike never bothered to send us a video walkthrough and Andy another Sales rep did when Mike was out 2. The are not straightforward. We were told the car had 2 cards and had full self driving capability yet when we received the car, it’s not and when I contacted Mike, he said that it has the computer and not included. Also only one card is all you get 3. I asked multiple people to remove stickers yet car shows up with their sticker 4. Shipping was a big issue. Even though we were charged when they advertised free shipping cause we opted to not purchase their extended warranty, they took forever to ship the car and never provided any updates. I had to chase them down to find updates yet they would not provide anything and will always say I was about to call you 5. They ask to mail and not e sign cause they have some weird title company. Not the first time I have purchased a car from out of state and all have been handled through e sign 6. Honesty is definitely not their forte and unless you can physically check the vehicle in person, purchasing it sight on seeing is definitely not recommended More

Kali was absolutely a joy to work with. She handled my apprehension with complete professionalism and class. She provided me with all the photos, videos and information I needed to insure t She handled my apprehension with complete professionalism and class. She provided me with all the photos, videos and information I needed to insure that I was purchasing the vehicle I wanted. Kudos to Kali! Well done! More

This dealership was very customer friendly, and very professional it felt like home . Kali was a rockstar from begin to the end . She was always available and made my son first purchase an enjoyable and professional it felt like home . Kali was a rockstar from begin to the end . She was always available and made my son first purchase an enjoyable and refreshing experience. She’s the type of person you want to work with in making your purchase !!!!!! More

It was a pleasure working with Michael man of his word they were very patient with me. Thank God for Birmingham luxury they were very patient with me. Thank God for Birmingham luxury More

Best dealership i ever been in and very nice people and good birthday and first car buying experience good birthday and first car buying experience More

Jewel was very knowledgable about the car I am purchasing and was very kind and personable and was very kind and personable More

Most pleasant car purchase we have ever made. Kali was very knowledgeable, Answered all our questions, gave us good advise about the Tesla we were buying. We knew nothing about Tesla or EVs. Kali Kali was very knowledgeable, Answered all our questions, gave us good advise about the Tesla we were buying. We knew nothing about Tesla or EVs. Kali was able to educate us about EVs. Her knowledge helped us make the decision to buy our first EV. There was no pressure to buy a car. She gave us the knowledge to help us make the decision on which car would be best for us. This is the first auto purchase that I didn't have buyers remorse. Because we felt like we received a good price and a good place to get our car serviced. I felt Kali was honest trustworthy and professional. She exceeded our expectations in making the purchase of our car pleasant rather than stressful. More

Was pretty quick to get all the paperwork done. Was in and out not much hassle. Was in and out not much hassle. More

GREAT EXPERIENCE! ALL AROUND GREAT CUSTOMER SERVICE. JEWEL HANDS DOWN SUPERB! DEFINITELY WILL RECOMMEND THIS DEALERSHIP ! ALL AROUND GREAT CUSTOMER SERVICE. JEWEL HANDS DOWN SUPERB! DEFINITELY WILL RECOMMEND THIS DEALERSHIP ! More

Brittany was awesome! Very very knowledgeable about the car! Answered every question we had, let us take as much time with the car that we needed. Was very quick with the Very very knowledgeable about the car! Answered every question we had, let us take as much time with the car that we needed. Was very quick with the paperwork. We didn’t have to sit around the dealership all day waiting. Will definitely be the first place I look when looking for our next vehicle!! More