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Blue Springs Ford
Blue Springs, MO
804 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 804 reviews
May 01, 2025
If I could give it 0 stars, I would! Taken issues/vehicle (2019 Ecospor)t to them 3 times-1 to get a complete new engine and every time it goes back no less than an hour later, not fixed Taken issues/vehicle (2019 Ecospor)t to them 3 times-1 to get a complete new engine and every time it goes back no less than an hour later, not fixed, not to mention there are NEVER loaner cars available. More
by zia_angelena
Employees Worked With
No name as dealt with several, Sam Bell
January 02, 2025
My husband owns a Ford F150. Not sure of the date but he took his truck to Blue Springs Ford to have the hub bearing replaced as it was going bad and they replaced it under warra Not sure of the date but he took his truck to Blue Springs Ford to have the hub bearing replaced as it was going bad and they replaced it under warranty. The truck started having the same issues. My husband is currently a diesel mechanic and was a tire technician for many years. He diagnosed the problem again as the same hub bearing going bad. We recently moved so he took the truck to Richmond Ford. They diagnosed the same issue and said the hub bearing needed replaced but they could not replace it due to the warranty and that Blue Springs Ford had already replaced it so we needed to take it there. What a major inconvenience! So we then dropped off at Blue Springs Ford and a day later they called to tell him that it is not the hub bearing but the tire. He explained it was not and a asked they look at it again. They supposedly did and called him again to tell him it is not the hub bearing but the tire. Two people have diagnosed it as the hub bearing but they did not care. I called and left message for a manager by the name of Mike Knott but no return call. We will never take our truck to Blue Springs Ford again!!!! If something happens to my husband or the truck due to this not being replaced, there will be a lawsuit! On 1/13/25 my husband’s hub bearing was replaced thanks to Sam Bell. After his response to my concern, I reached out and with no hesitation he offered a replacement and was taken care of. We greatly appreciated! As much as I would love to give a 5 star, it was an inconvenience at the start but was made up for so I do feel this needs to be known. Thank you again Sam Bell for your excellent customer service! More
by rachierach1979
Employees Worked With
Sam Bell, Mike Knott
December 06, 2024
Took 2019 Ford F150 in due to cam phasers failing a second time after Halverson Ford replaced them in February 2024. Blue Springs Ford refused to honor Ford’s 24 month warranty on all Ford parts - whic second time after Halverson Ford replaced them in February 2024. Blue Springs Ford refused to honor Ford’s 24 month warranty on all Ford parts - which also includes labor!! This repair was EXTREMELY costly ($6,000). We now have almost $10,000 in the same repair in 9 months!!!. Very unhappy with Blue Springs Ford and Ford Customer Satisfaction Department!!!! More
by Woodworker
Employees Worked With
Mark Scott
August 08, 2024
Train wreck! On Thursday I scheduled an appointment for after work on the following Monday at 3pm and when I arrived early at 2, I was told they wouldn't be able On Thursday I scheduled an appointment for after work on the following Monday at 3pm and when I arrived early at 2, I was told they wouldn't be able to look at it just then because it was too late in the day; even though they were open 4 more hours. Why take an appointment at that time then? I called the next day (Tuesday) only to be told they didn’t get to it but there was no reason they shouldn’t get to it the next day. I called the next day (Wednesday) and was told, we didn’t get to it but there is no reason we shouldn’t get to it tomorrow. I informed the man that they told me that almost verbatim the day before and he said that diagnostics can take a day or two. So I pointed out it had already been three days. I called on the fourth day (Thursday) and can you guess what I was told? “We didn’t get to it today but there is no reason we shouldn’t be able to get to it tomorrow.” They must have a script to read like a soulless call center. After four days, all they could muster up is we didn’t get to it. I had to call daily since I wasn’t given any updates and of course no work was being done. I called Bob Sight Ford in Lees Summit and they had a Friday morning appointment available and after I explained the frustratingly unnecessary situation at Blue Springs Ford, he said that they actually have a tech available at the time of appointment; because that’s how appointments work. Go literally anywhere else. Don’t even send an enemy to Blue Springs Ford. Also when I went to pick up my vehicle and take it to a place that is competent and understands customer service, suddenly Blue Springs Ford was almost ready to start looking at my car, and I was asked if I was sure I didn’t want to just wait a little longer. More
by Bnoriginal
Employees Worked With
Jonah, Sam Bell
August 03, 2024
The service department is extremely unfriendly. Brought my truck in for one issue, which they fixed, and when I picked it up I had more issues than I had before. Wires were ripped and they called Brought my truck in for one issue, which they fixed, and when I picked it up I had more issues than I had before. Wires were ripped and they called me a liar telling me it was like that when I brought it in. Unbelievable that they wanted me to pay for their mistake. I wish they would’ve just owned up to it and I would’ve understood. Service manager is aggressive. More
by Hello
Employees Worked With
Neil, Sam Bell
July 18, 2024
Service department is very customer unfriendly, I was told a 4-5 hr wait, and when 5 hrs had passed, had to go up front and have their billing person phone them. The guy in charge said "well I told you i told a 4-5 hr wait, and when 5 hrs had passed, had to go up front and have their billing person phone them. The guy in charge said "well I told you it would be all day" . Which is a lie. He then said, "well we're a little behind" and then said it would be another 1-1/2 hours. What kept him from informing me so I could see about a ride or even lunch? Really unfriendly attitude also. Been going her for 5 years. No kore More
by Dcerescue2
Employees Worked With
Dont know
March 21, 2024
Theirs was our first time buying from Blue Springs Ford, and we worked wonderful and friendly employees. We love the car, and also…they have great coffee! and we worked wonderful and friendly employees. We love the car, and also…they have great coffee! More
by Retired FORD worker
Employees Worked With
Sandy Tresenriter, Danny Piccinini
March 19, 2024
We have been purchasing vechicles for over 50 years, our experience with Blue Springs Ford has been one of the best. We rank the dealership excellent!! experience with Blue Springs Ford has been one of the best. We rank the dealership excellent!! More
by Jo
Employees Worked With
Josh Page, Randy Smith
March 16, 2024
I bought a 2019 escape and paid 23000 dollars cash. I had the car 30 days. Had to buy a new battery which they couldn't install. 400 bucks. Now I've had it 6 months and the head gasket is blown. They w I had the car 30 days. Had to buy a new battery which they couldn't install. 400 bucks. Now I've had it 6 months and the head gasket is blown. They wanted to keep it 3 days to diagnose it! I took it to Goodyear. Took them 2 hours to confirm it. Now they need to keep it 3 days to confirm the diagnosis. It's under warranty and they didn't care. Basically told me to go somewhere else if I didn't like it. I took it to Thoroughbred ford. Got me in the next day! Blown head gasket! 2 hours in their shop. Filed a formal complaint against blue springs ford. Terrible customer service. Even from their service manager! Don't do business with these people... More
by cyndihorse3
Employees Worked With
Service managers., Jim Howard, JW Williams, Sam Bell, Mike Knott, Mark Scott
