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Blue Springs Ford

Blue Springs, MO

3.8
806 Reviews

3200 NW South Outer Rd

Blue Springs, MO

64015

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Showing 806 reviews

May 06, 2019

Quick and Accurate Service Did a quality service for a reasonable price. Throwing in a car wash adds to the experience. The technician did a full service check and provided a f More

by Davej9980
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Luther
May 06, 2019

dead Battery Presented with dead battery. Would not start when there to de picked up after being told all was ok. The problem was either technician who dropped the More

by Jerry Carey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JW Williams
May 06, 2019

Poor service and follow up I brought my car to service my air bags over a month ago. I was told two days to two weeks to wait on parts. It has been over a month now and no part More

by ArchieWeeks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Do not know the name of the person who helped me.
May 09, 2019 -

Blue Springs Ford responded

Thank you for giving us a second chance. We value you as a customer. Let us know if need anything, again thank you for coming back and allowing us to fix your vehicle.

May 06, 2019

Quick and easy Dropped my truck off for 4 tires and alignment. It was done in 2 hours with no problems. Sam Bell provides open communication during the process while More

by Wmcgowen86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Bell
May 06, 2019

Recall notice and replace air bags Thank you for fixing my vehicle and getting me back on the road safety. Thank you for making the repair easy by giving me a ride home and for bringing More

by Mechele
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Howard, JW Williams, Sam Bell, Mike Knott, Mark Scott, Cody Peeler
May 05, 2019

Great experience. Buying a new car was never easier or with less pressure. Sandy was friendly and knowledgeable. The whole team worked quickly and efficiently. Awesom More

by Rlk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blaine Balderston, Sandy Tresenriter, Josh Page
May 04, 2019

New Car The full service that my wife and I received from Sandy was great it made our new car purchase enjoyable. Will not go anywhere else. More

by scubajoc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandy Tresenriter, JW Williams, Josh Page
May 04, 2019

Very good Quick and easy for what I needed to get done. Already knew what I wanted and they helped me get it! Very excited for my Eco Sport More

by cesmith13700
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie Nead, Joey Robles, Danny Piccinini
May 04, 2019

New tires They were fast and got me in same day! Best dealership in town! I would recommend them to anyone! They also had the best price on tires. More

by coryjstang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Javier Ferrer, Sam Bell
May 04, 2019

Safety doesn’t matter This is more service related, but reflects bad on the whole business. The used car team were nice, polite. But it makes you wonder how much they know More

by NeverAGAIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ron Combs, Tyson Young, Randy Burlington
May 23, 2019 -

Blue Springs Ford responded

Safety is the number one thing that is important to all of our employees. I can only apologize to not replacing the e-brake. When it comes to a used vehicle I can understand the frustration when problems arise after a purchase. Please contact a member of our used car management team if you would like to discuss this further. 816-229-4400

May 23, 2019 -

NeverAGAIN responded

It’s not about this issues that happen after a used car purchase. It’s about the fact that your operation there pencil whips inspection papers. E-brake should have been noticed, and replaced. Lazy service workers. How do you put net brakes on, and not notice the e-brake shoes? You do, laziness or cheapness doesn’t.

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