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Boardwalk Ferrari- Service Center

Plano, TX

4.9
441 Lifetime Reviews Review Dealership

441 Reviews of Boardwalk Ferrari- Service Center

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May 12, 2021

"Very professional and polite. Great service and a very..."

- jdevans.tigers

Very professional and polite. Great service and a very genuine attitude. Highly recommend. The staff and here is excellent and can always provide suggestions or advice.

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Yes
Employees Worked With
May 12, 2021 -

Boardwalk Ferrari responded

Thank you for sharing your service experience with us and recognizing Quentin and Paul. We appreciate you! Make it a great week and please let us know anytime that we may be of further service to you.

May 11, 2021

"The staff from sales to service treat you like the most..."

- STMatt69

The staff from sales to service treat you like the most important person weather you stop in to look or actually spending money. I haven’t had a bad experience yet. Reid and Mindy in sales are amazing. Paul is service us the best. I give them 2 thumbs up and bug toes if that counts.

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Yes
May 11, 2021 -

Boardwalk Ferrari responded

Matt, thank you for sharing your experience here on DealerRater. We appreciate you! Please let us know anytime that we may be of further service to you. Make it a great week!

May 10, 2021

"Top notch customer service. Attention to detail, and..."

- Soprano

Top notch customer service. Attention to detail, and accommodate your needs. Been going to Boardwalk for 5 years, and always look forward to going. Besides the very best customer serivice and maintenance of our Ferrari's, it's always a treat to see the many models in thier care from vintage to the latest. See you back next year or sooner!

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Yes
Employees Worked With
May 11, 2021 -

Boardwalk Ferrari responded

Thank you for sharing your Boardwalk experience with us on DealerRater. We appreciate you! Please let Steve and our team know anytime that we may be of further service to you. Make it a great week!

May 09, 2021

"Service and communication were great on my first service..."

- wklinez327

Service and communication were great on my first service visit. I also had outstanding help with the parts department on another trip to the dealership. Never had such great service and support before.

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Yes
Employees Worked With
May 10, 2021 -

Boardwalk Ferrari responded

Thank you for recognizing Paul Frey and Cyndi Tarno here on DealerRater. We appreciate you! Please let us know anytime that we may be of further service to you.

April 26, 2021

"Boardwalk Ferrari in Plano is very professional and did a..."

- hmmeyers

Boardwalk Ferrari in Plano is very professional and did a great job on my Ferrari. I have bought many Ferrari's over the years and they have always done a great job on servicing them.

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Yes
Employees Worked With
Apr 26, 2021 -

Boardwalk Ferrari responded

Thank you for sharing your experience with our service team at Boardwalk Ferrari. We appreciate you! Please let Steve and Amanda know anytime that we may be of further service to you. Make it a great week!

April 15, 2021

"Annual service for my Ferrari California turned into a..."

- tomc_mets

Annual service for my Ferrari California turned into a bigger ordeal than anticipated . As usual, the BF folks do a great job keeping the lines of communication open, letting me know where they were in the process, etc. Much appreciated, and my baby is back in the garage!

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Yes
Apr 15, 2021 -

Boardwalk Ferrari responded

Tom, thank you for sharing your experience with our Boardwalk Ferrari service team with your annual service on your California. We appreciate you! Please let me know anytime that we may be of further service to you.

April 12, 2021

"Boardwalk Ferrari in Plano does an outstanding job of..."

- Mark P.

Boardwalk Ferrari in Plano does an outstanding job of providing high quality, timely, and cost effective service and repair for your Ferrari. The team has an established track record of working with their clients to find the best solution for your car's needs. As part of that process, they keep you informed and updated on a regular basis. Can't be done any better than that.

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Recommend Dealer
Yes
Apr 12, 2021 -

Boardwalk Ferrari responded

Mark, thank you for recognizing our team at Boardwalk Ferrari. We appreciate you! Please let us know anytime that we may be of further service to you. Have a wonderful week.

April 04, 2021

"Great dealership. Service department they do take great..."

- Bishani

Great dealership. Service department they do take great care and follow up. I took my California for service and I found out the turbo was not working. Enver and Steve helped to take care and fix the issue.

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Yes
Apr 05, 2021 -

Boardwalk Ferrari responded

Thank you for sharing your Boardwalk Ferrari experience here on DealerRater. We appreciate you! Please let our sales and service team know anytime that we may be of further service to you. Make it a great week... perfect weather for your Ferrari California.

April 03, 2021

"Having purchased my new 355 from Ferrari of Dallas back..."

- jwjoycej

Having purchased my new 355 from Ferrari of Dallas back in 1999, I have had it serviced exclusively at Boardwalk since the dealership opened. Additionally, my Maserati has only been serviced at Boardwalk since purchasing it there from Lindsey. The newly renovated service department is clean and spacious. No one expects service on Italian exotic cars to be inexpensive, but you look for quality, fairness, and trust where ever you do go. Boardwalk has been fair with me on both cars. The work performed has always been of high quality and I can't recall having but maybe one "redo" in all the years I have serviced my cars there. I have not felt pressured or nickeled and dimed on cost. When it comes down to it, the people make the difference for the dealership. I cannot say enough good things about my now retired service advisor, Larry Neighbors. He was always fair and earned my trust. Larry was very proactive on the car status while being worked and always quick to return calls. He would not push extra services and let me know only want was needed based on his years of experience. If it was a large job, he was fair on the price and I felt he considered our relationship and loyalty. My current advisor, Paul Frey, is cut from the same cloth as Larry I believe. Paul has been great to work with and I trust him. Between Larry and Paul, it tells me that Boardwalk management has built a service culture of "the customer comes first". Boardwalk seems to want a long term relationship and knows that trust and being fair on service is a win for both them and the customer. It builds loyalty for service and future car purchases. I can't imagine looking beyond Boardwalk for service or sales. Great dealership!

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Yes
Employees Worked With
Apr 05, 2021 -

Boardwalk Ferrari responded

Thank you for entrusting your 355 to our service team at Boardwalk Ferrari since 1999. We sincerely appreciate your business and recommendation here on DealerRater. Please let Paul Frey know anytime that we may be of further service to you. Make it a great week!

March 29, 2021

"My first service experience with Boardwalk Ferrari after..."

- Headsuppassinglft

My first service experience with Boardwalk Ferrari after switching car brands was better than I expected. They're organized from contacting me to arrange the appointment for my first service to the delivery after. It's going to take some getting used to walking out of there with no charge for the routine service.

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Recommend Dealer
Yes
Employees Worked With
Mar 29, 2021 -

Boardwalk Ferrari responded

Thank you for recognizing Paul Frey and Boardwalk Ferrari here on DealerRater this morning. We appreciate you! Please let us know anytime that we may be of further service to you. Make it a great week!

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