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Boardwalk Ferrari- Service Center

Plano, TX

5.0
839 Reviews

839 Reviews of Boardwalk Ferrari- Service Center

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March 14, 2023

Worst service ever. Despite having an appointment for my yearly service, tires, and inspection, I had to wait several days to the ineptness in the service department. More

by Tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ernesto Rosa
Mar 16, 2023 -

Boardwalk Ferrari responded

Tim, our goal is to deliver a seamless process, and I am so sorry to hear that your service experience has taken longer than hoped and that there has been a billing error. I'd like to step in immediately so that I may ensure your outstanding concerns are addressed and see if I can help make things right. Unfortunately, it can be difficult to locate contact information without a last name. If you are willing, please reach out to me when you are free. Thank you, Steve Fordham - Service Manager - (972) 447-5223

March 12, 2023

Quality of work is good upto the mark However there was a little delay in communication with the progress or completion of the order, had to call in multiple times to get the status. One off thing. My regula More

by MaseratiMaverick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Frey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joaquin Alonso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2023 -

Boardwalk Ferrari responded

We apologize for any lack of communication on our end. We strive to deliver a straightforward service experience, and we never intend to inconvenience our guests. I assure you that we will work to improve our practices in the future. If there is anything more we can do to assist you, please feel free to reach out. Best, Steve Fordham - Service Manager - (972) 447-5223

Apr 04, 2023 -

MaseratiMaverick responded

All Good now!! It was just a suggestion and I am extremely happy with the service being provided

March 10, 2023

Ernesto and Paul were terrific to have help with service. Of Al the exotic cars I have had Ferrari and your service are unmatched More

by mweitzenhoffer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Frey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ernesto Rosa
Mar 10, 2023 -

Boardwalk Ferrari responded

Thank you for the review! We are so glad to hear that Ernesto and Paul delivered such a successful service experience. Drive safely, and we hope to see you back again at Boardwalk Ferrari!

March 09, 2023

Outstanding service and attention to customer satisfaction. Chris always has his client’s’ interest in mind. More

by Mark P.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Fordham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Frey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2023 -

Boardwalk Ferrari responded

Mark, we're over the moon Chris has demonstrated our commitment to attentive customer service at Boardwalk Ferrari! Thank you for the incredible review.

March 09, 2023

Service was done as promised without any issues. Overall very happy with this dealership. Will be back More

by Paul Fanning
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joaquin Alonso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2023 -

Boardwalk Ferrari responded

Paul, thank you for the review! We appreciate your business and hope to see you again at Boardwalk Ferrari!

March 08, 2023

We are so happy to deal with Boardwalk that we drive in from SW Arlington. The staff is always pleasant and so very helpful. We would HIGHLY recommend Boardwalk to anyone to buy a car or service their car More

by karenroxelana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose in Parts
Mar 08, 2023 -

Boardwalk Ferrari responded

Hi Karen - Thank you for sharing your great recommendation! We appreciate your business and we hope to welcome you back to Boardwalk Ferrari in the future. Drive safely!

March 06, 2023

Great Service. Ernesto was helpful & prompt with his communication. Appreciate the service. Thank you very much More

by fadiboury
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernesto Rosa
Mar 07, 2023 -

Boardwalk Ferrari responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with Ernesto and the Boardwalk Ferrari team. Drive safely, and we hope to see you back!

March 05, 2023

Boardwalk Maserati has a very professional competent service team. The visit was hassle free and transparent, Joaquin Alonso and Ernesto Rosa are a pleasure to deal with! More

by amergaucho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joaquin Alonso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ernesto Rosa
Mar 05, 2023 -

Boardwalk Ferrari responded

I Bought a Ford 150 Eco Boost from Alfa Romeo in November 2022. My Salesman was Allen. He’s a top notch guy! We had maintenance issues with the truck that are known problems with the eco boost F150, but Allen followed through and made sure that I would have a truck I would be happy with. I love my Ford F-150 I bought from Alpha Romeo! Thanks Allen! You are the man!

February 25, 2023

I have been doing business with Boardwalk for years and they have never let me down. The work and service is always perfect. Paul Fry in service is excellent, always keeps you informed and always returns p More

by Zz4 bruce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Frey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2023 -

Boardwalk Ferrari responded

Thank you for your ongoing trust in Boardwalk Ferrari to deliver five-star service! We'll give kudos to Paul for his excellent work. Take care, and we'll see you next time.

February 22, 2023

Chris Williams, Paul Frey and Steve Fordham exceeded expectations as usual. Only place I take my F cars to be worked on and always will be! More

by Kell Kisrow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Fordham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Frey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2023 -

Boardwalk Ferrari responded

Thanks for taking the time to recommend the Boardwalk Ferrari team! We're delighted your experience went seamlessly from start to finish and that you can always count on us. Drive safely!

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