Bob Ferrando Ford

I appreciated John’s careful inspection of my vehicle for a rattle that I heard…his mechanic solved the mystery and parts are ordered a rattle that I heard…his mechanic solved the mystery and parts are ordered More

Always pleased with this Ford dealership, I have been dealing with them for many years with both personal and business vehicles and will keep this up with many more dealing with them for many years with both personal and business vehicles and will keep this up with many more More

Awesome. .they get you the best price on every service. I only take my truck to them. .they get you the best price on every service. I only take my truck to them. More

Efficient, fast and friendly! Thank you for your quick turnaround on my car. We appreciate it! Thank you for your quick turnaround on my car. We appreciate it! More

I took my car in for recall work on my engine and there was absolutely no communication from the dealer to me. I had no idea what was going on the entire time and when I contacted them for an update they a was absolutely no communication from the dealer to me. I had no idea what was going on the entire time and when I contacted them for an update they acted as if I was a burden and bothering them. (I only contacted them 2 times in a few weeks span for an update). More

Thank you for scheduling car maintenance in such a short notice. Great job. I was happy with my car. notice. Great job. I was happy with my car. More

I used Devin Walker as my salesman. I had intended to buy out my lease, but when I got to the dealership, Devin had put together such a good deal, that I happily drove home in a new car I had intended to buy out my lease, but when I got to the dealership, Devin had put together such a good deal, that I happily drove home in a new car. Devin was friendly, knowledgeable, and made the process super simple. More

We drove an hr and 40 mins to get a van from Bob Ferrando Ford. I spoke to Joe McCafferty about the van prior to coming out. Our #1 concern was needing a van that had working AC. Joe assured me that it worke Ford. I spoke to Joe McCafferty about the van prior to coming out. Our #1 concern was needing a van that had working AC. Joe assured me that it worked, due to being pregnant in 90 degree weather as well as having 4 children in the van. We got there, test drove it, checked things out and wanted to buy. AC seemed to work fine... in the front. Air blew out the back and we did not realize it was not blowing COLD air. There is a sticker on the inside of the hood that says rear a/c unit has been disabled adjust refrigerant charge accordingly from April 5th. My husband confronted Joe about this sticker while checking out the vehicle and Joe said dont worry about that and tried to pick the sticker off with his fingernail. The next day, it was 90 degrees out and we figured out the rear ac did not work in the rear vents. So we called Joe told him the issue, as he gave us his card after the sale to call about any issues that they would make it right, he said he'd check with a manager and call back in 10-15 mins. We never received a call back. Between my husband and myself we called over a dozen times. I left multiple voicemails for the manager myself and my husband left 2 for Joe. We never received any calls back. We spoke to other workers there about the issue who told us they would tell the manager to give us a call or tell Joe. Never did we receive any calls back. I even did the chat on their website I asked the what our options were for returning the vehicle and told them the issues and they told me a manager would be reaching out. We purchased on 6/30 and our first call to Joe regarding this issue was on 7/1 when he said he'd call back in 10-15 mins. So here we are weeks out and haven't gotten any calls back. This has to be the absolute worst customer service we have ever experienced. Even if the excuse was we purchased a vehicle does not have a 'warranty,' we called LESS THAN 24 hours after purchasing regarding this issue. And never got a call back. More

Always a pleasure doing business with Bob Ferrando Ford. From start to finish, always courteous of your time. Thank you! From start to finish, always courteous of your time. Thank you! More

This is the second car I have leased from Bob Ferrando Ford. Once again, the sales rep, Devin Walker, did an exceptional job making this process easy, simple, and pain-free. He did a great job finding me Ford. Once again, the sales rep, Devin Walker, did an exceptional job making this process easy, simple, and pain-free. He did a great job finding me the right car, moved all my personal items from my old car to my new car. I had gone to the dealership to just talk. But, Devin had put together such a good deal, that I happily went home in a new car. The finance officer, Paul, continued the process of making things easy. The manager gave me a deal. It was a great day at Bob Ferrando. Two thumbs up. Highly recommend! More