Bob Hook Chevrolet - Service Center

John and Tim at Bob Hook Chevrolet really treated us like family. My wife, kids and dog were on a road trip and had a significant mishap with the Chevy while in Louisville. They hobbled into Bob Hook and i family. My wife, kids and dog were on a road trip and had a significant mishap with the Chevy while in Louisville. They hobbled into Bob Hook and it was like we had known these folks all our lives. They problem solved, stayed patient with us as we ran through all the options and made it so my family could get back on the road trip that almost ended before it started. Thank you! More

My experience at this body shop was amazing. They do quality work and my car looked better than before. I highly recommend this body shop to anyone. Thanks John. Your crew is awesome!!!!!!! quality work and my car looked better than before. I highly recommend this body shop to anyone. Thanks John. Your crew is awesome!!!!!!! More

I was told about Bob Hook Chevrolet‘S auto collision I was told about Bob Hook Chevrolet‘S auto collision center through a friend. I knew Bob Hook Chevrolet to be a family owned business, and took my I was told about Bob Hook Chevrolet‘S auto collision center through a friend. I knew Bob Hook Chevrolet to be a family owned business, and took my car to be repaired there. John Mathis waited on me in the repair shop and was the kindest, most professional and personable person I have dealt with in a long time. The Collision Center did a wonderful job repairing my car back to new again and I enjoyed dealing with John and his team of auto collision specialists. More

It was awesome and very caring and nice Well, I have to say I have got the the best of best from those people, I didn't see how I was going to get a new car because of my financial situation Well, I have to say I have got the the best of best from those people, I didn't see how I was going to get a new car because of my financial situation, just moved from Miami and new job but no money as of yet. But God help them to put me inside a new to go home that mean a lot to me. These people are very professional and know what they doing it amazing .. More

Outstanding experience! The service department personnel are professional, yet warm and personable. I had my car towed overnight not knowing what was wrong with it. They call The service department personnel are professional, yet warm and personable. I had my car towed overnight not knowing what was wrong with it. They called me before I even had a chance to call them. They found out the problem, fixed and got my car back to me by 1:00 p.m. Best service in the city!! More

Very good I texted the service advisor & he responded very quickly & even stayed a little later so I could stop by while he was ther. Always very nice, patient I texted the service advisor & he responded very quickly & even stayed a little later so I could stop by while he was ther. Always very nice, patient & listens to watch I have to say & explains everything to me! More

No help? Have a little squeaking when I turn on my air conditioning. Called Monday, they told me to bring it in Thursday morning at 8 AM. They would check to s Have a little squeaking when I turn on my air conditioning. Called Monday, they told me to bring it in Thursday morning at 8 AM. They would check to see what’s going on and extended warranty should cover. Get to bob hook, drop the car off, look around for a little while. 2 and a half hours later I check on my car still hasn’t been looked at. Tell me my car is next. Come back 30 minutes later. Another excuse that my car is next. Come back again, they tell me the tech is changing a tire and then will begin on my car. At this point I’ve been there 3 and a half hours. I check back again 15 minutes later, I’m told they finally have my car in and it’s being looked at as we speak. Check back again 20 minutes later, the man taking care of me went to lunch, so another man took care of me, says my car hasn’t even gone in yet. Mine was supposed to be next but they bumped 2 more vehicles ahead of mine, and they may not even get to my car until the next day. After 4 and a half hours, I decided to cancel it, and just go home with it. I was told they weren’t aware that I was there, (but they knew because I kept checking in). Not enough communication with the customer. More

Bob Hook employees are like family😃 This dealership is awesome. My family and I are repeat customers for several years. I was within 2 minutes of this location and moved over an hour awa This dealership is awesome. My family and I are repeat customers for several years. I was within 2 minutes of this location and moved over an hour away....BUT I continue to come here because of the awesome people and quality service. Shout out to Bill in Sales and Bryan and Tim in Service Dept! Keep up the great personal service!😃😃 More