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Bob Johnson Chevrolet
Rochester, NY
2,866 Reviews
Thank you for visiting Bob Johnson Chevrolet, the areas #1 Chevrolet dealer. Bob Johnson Chevrolet is the best place to get a new or used car, truck or SUV. With over 1,300 vehicles available, we have the largest inventory in Rochester, NY. We pride ourselves on never losing a sale over price and for being kind courteous people who really care about our customers. Your satisfaction is our highest priority, thank you for trusting us with your sales and service.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 2,866 reviews
November 14, 2018
Oil change Had 9am appt left at 11:15 when I questioned why I made an appt if I had to wait that long was told that’s how we do it here ma’am. I have never made Had 9am appt left at 11:15 when I questioned why I made an appt if I had to wait that long was told that’s how we do it here ma’am. I have never made an appointment and had to wait 2 hours. I will go else where and pay for my oil change before I go back there. More
by Bird
Verified CustomerEmployees Worked With
Not sure
Helpful November 14, 2018
Four times! And total my truck was towed six times, four times to Bob Johnson Chevrolet. 2 times to auto finishers. After telling the service advisors that ot And total my truck was towed six times, four times to Bob Johnson Chevrolet. 2 times to auto finishers. After telling the service advisors that others think that the problem looks to be the fuel pump that was the last thing that was looked at. I was told that the problem was the automatic starter and that I must have it removed! So I towed the truck to auto finishers and had the unit removed. So yes... the tows and the removal and re-install was costly and not necessary! The charges were over $490! The service department gave me bad advice In addition, another frustrating situation was when the truck broke down in the dealers lot (upfront). It was left so the can fix whatever the problem was... but when I came back the next day, I noticed that the truck was not ever moved or looked at by a technician! How do I know that? It was Obvious and Chris the service advisor told me that. Chris also mentioned that the shop manager told him that they won’t continue to work on the truck until the remote start is removed!!! Chris is a professional and was nice. But nice still cost me almost $500 I believe if you can fix a problem that third or fourth time and you can certainly fix that same problem the first time in! More
by Mmillan
November 14, 2018
New vehicle delivery. Picking up a New Car. You should not see stickers in the front window, or notice your oil life is reading 36. Plus your air pressure alarm is going of Picking up a New Car. You should not see stickers in the front window, or notice your oil life is reading 36. Plus your air pressure alarm is going off on 3 tires, when your 5 miles from dealership. Sales dept was great. I worked at a Chevy garage, new or used never left the dealership in that condition. More
by jameskell2001
November 13, 2018
Traded in lease We always go see Frank DeStefano and he continues to do an amazing job and always helps us out. We love returning because the customer service is amaz We always go see Frank DeStefano and he continues to do an amazing job and always helps us out. We love returning because the customer service is amazing and there is nothing else like it at other dealerships. More
by xosteph28
Employees Worked With
Other Employees :
Nick (works with Frank), Giavanna Gingello
November 13, 2018
Very pleasant experience I am very pleased with my purchase from Bob Johnson Chevrolet. This is the second Silverado I have purchased from them, and I have worked with Steve Y I am very pleased with my purchase from Bob Johnson Chevrolet. This is the second Silverado I have purchased from them, and I have worked with Steve York both times. I am always happy to work with such a professional person. I would recommend both Steve and Bob Johnson to anyone looking to purchase a vehicle. More
by zorem2
November 13, 2018
Chevy Volt I worked with Michael Barty on leasing a Chevy Volt. The process was easy, I was able to get the terms I was seeking. I will definitely be going bac I worked with Michael Barty on leasing a Chevy Volt. The process was easy, I was able to get the terms I was seeking. I will definitely be going back for my Chevy needs. More
by gfrisch1
November 13, 2018
2019 Equinox new car As always very polite and knowledgeable. Dave Towle always does a great job for us. Pleasant experience . Thanks again. We really like the new vehi As always very polite and knowledgeable. Dave Towle always does a great job for us. Pleasant experience . Thanks again. We really like the new vehicle. More
by 2019 Equinox
November 13, 2018
Good service This was my 25 th vehicle that I dealt with Bert for I also think that George and Bert are an asset to your organization This was my 25 th vehicle that I dealt with Bert for I also think that George and Bert are an asset to your organization More
by two4onedd
Employees Worked With
Other Employees :
Giavanna Gingello
November 13, 2018
Great job Brady Shultz did a wonderful job getting me into a vehicle that I loved and I could afford !! He’s the best salesman you have at bob Johnson!! Brady Shultz did a wonderful job getting me into a vehicle that I loved and I could afford !! He’s the best salesman you have at bob Johnson!! More
by hockeyischanging
November 12, 2018
Excellent, non-pressure salesman and support staff I would highly recommend Bob Johnson. Excellent sales and assistance with electronics. I am enjoying the car and it’s spaciousness. My grandson who is I would highly recommend Bob Johnson. Excellent sales and assistance with electronics. I am enjoying the car and it’s spaciousness. My grandson who is learning to drive finds the car easy. I am pleased with safety features. More
by bobgutkin
