Bob Johnson Chevrolet

Appointment delayed 2 full days Appointment was scheduled for the morning on a Thursday to look at transmission issue. I left the car all day and they didn’t look at it until Saturda Appointment was scheduled for the morning on a Thursday to look at transmission issue. I left the car all day and they didn’t look at it until Saturday morning. this is the second time I’ve left a car all day for an appointment and it wasn’t looked at. One person told me their specialist is on vacation. Another one told me the specialist is out of town for training. Either way this dealer needs to learn how to schedule. And of course they didn’t acknowledge any issue with transmission even though there is obvious delayed/slow shifting. still under warranty with 23,000 miles. More

Easy purchase Joey makes it easy to buy a car there. The nerds are helpful as well. It’s a no pressure experience. Actually sold me a car for less than I was aski Joey makes it easy to buy a car there. The nerds are helpful as well. It’s a no pressure experience. Actually sold me a car for less than I was asking for. More

Great dealers poor service center Went for a New York State inspection and to have a tire pressure sensor replaced. After 2 and a half hours an oil change was performed that had never Went for a New York State inspection and to have a tire pressure sensor replaced. After 2 and a half hours an oil change was performed that had never been discussed and I got in the car to realize the tire pressure sensor had not been fixed. A week later spoke with service manager Chris Codd who told me to bring the car in and they would fix the issue and Chris had something “really nice” planned for me. When I went to the dealership at the agreed upon time to pick up my rental and meet with Chris he shook my hand said someone else would take care of me and sat at his desk to make calls. I waited 45 minutes for a rental car that we had previously discussed, and when I picked the car up all that was done was the sensor being fixed. No refund for an oil change I didn’t ask for. No apology, very little interaction with the service manager who was taking care of the situation and nothing “really nice” was done. I would go there to work with the dealers but will NEVER go there for any service. More

Get a new vehicle Nice selection good salespeople leave happy and got the vehicle you wanted with a great deal.i will always go back again. The only dealership I use. Nice selection good salespeople leave happy and got the vehicle you wanted with a great deal.i will always go back again. The only dealership I use. More

Happy Shopper Brady was very knowledgeable, friendly and confident but not pushy. :) I believe he had my best interests in mind and worked to see what was the righ Brady was very knowledgeable, friendly and confident but not pushy. :) I believe he had my best interests in mind and worked to see what was the right fit for me. I was very happy with my buying experience and would highly recommend to a friend. More

Friendly service. I had an appointment and they got me right in and completed the service within the time promised. I have all 4 of my vehicles that were purchased here I had an appointment and they got me right in and completed the service within the time promised. I have all 4 of my vehicles that were purchased here serviced here and always get courteous, professional customer service. More

2018 Silverado purchase My complaints about the whole experience is that the truck I purchased had 70% oil lire left and oil wasn't changed, and the pre delivery cleaning wa My complaints about the whole experience is that the truck I purchased had 70% oil lire left and oil wasn't changed, and the pre delivery cleaning was only ok. My sales man worked extremely hard as well as finance to get me in this truck. More

Needed a loaner My car was in for an oil change, recalled part and inspection. Thankfully my car was being serviced for a recalled part otherwise I might’ve had to pa My car was in for an oil change, recalled part and inspection. Thankfully my car was being serviced for a recalled part otherwise I might’ve had to pay for a rental car. Limited number of loaners, I understand but first come first served? If you have a late morning appt, you’re not guaranteed a vehicle. I’d never heard of that type of process before. Most auto dealers are advertising free loaners. When I picked up my car there were oily hand prints on the door and dirt on the seat. The interior of my car is bright red. When I brought the dirt on the seat to an attendant’s attention, he wiped it up right away. I didn’t notice the oily handprints on the door until I was pulling away. At that point, I was just irritated. Somehow the seat adjustments were also reset. More

Troubleshoot computer reset issue Great service! Got me in without an appointment since I was leaving to work out of town the next morning. High five to Daniel & Dana Great service! Got me in without an appointment since I was leaving to work out of town the next morning. High five to Daniel & Dana More

New Equinox purchase Andy Stewart did a good job. It was the second Equinox I’ve bought from him in th.e last two years and I will visit him for future purchases. George S Andy Stewart did a good job. It was the second Equinox I’ve bought from him in th.e last two years and I will visit him for future purchases. George Sarkis was excellent as the finance person he explained everything . More