Bob Penkhus Volvo Mazda Volkswagen

Efficient, Honest and Exemplary This was my first interaction and purchase from Bob Penkhus. Working with Ben and Meg was fantastic and easy from start to finish. They went above and This was my first interaction and purchase from Bob Penkhus. Working with Ben and Meg was fantastic and easy from start to finish. They went above and beyond with providing me a best deal possible for my lease turn in but also my new car experience. Will definitely return for my next purchase. More

Another great experience. Brought my Touareg after a weather related incident with a curb. Dan was more than accommodating and made sure I was well informed through the process Brought my Touareg after a weather related incident with a curb. Dan was more than accommodating and made sure I was well informed through the process. He was a strong advocate for me to be treated fairly by the insurance company. I will continue to be loyal customer for years to come. More

Great Experience! Knowledgeable sales team made the buying experience fun and effortless. They knew what we wanted and worked hard to find an exact match! Buying a new Knowledgeable sales team made the buying experience fun and effortless. They knew what we wanted and worked hard to find an exact match! Buying a new car is not often enjoyable, but everyone from sales to finance seemed to go out of their way to earn our business. I would definitely recommend Bob Penkhus VW to anyone looking for a new car! More

Customer Friendly The entire car buying process was very user friendly. Both finance managers and salesman worked very hard to earn out business. Definitely would recom The entire car buying process was very user friendly. Both finance managers and salesman worked very hard to earn out business. Definitely would recommend. Very satisfied More

Service I worked with Tony Hanes and he was awesome to work with he did a great job, everyone in the service department was wonderful they were friendly made I worked with Tony Hanes and he was awesome to work with he did a great job, everyone in the service department was wonderful they were friendly made you feel welcome. I will continue to go there for the service on my vehicle More

good service honest employees I like that when I come here I dont get sold things I dont need or pushed to buy extra. I had a small oil leak the last time I came in but this time t I like that when I come here I dont get sold things I dont need or pushed to buy extra. I had a small oil leak the last time I came in but this time they didnt notice anything and didnt suggest to fix it which I appreciate. I would suggest the service employees push the volkswagon service card because its a really good way to get things fixed and pay on payments or get a little bit back. More

Horrible Total lack of communication. Dropped my car off for minor repairs last Wednesday. Was called on Thursday and told that it would be about 800 to 900 Total lack of communication. Dropped my car off for minor repairs last Wednesday. Was called on Thursday and told that it would be about 800 to 900 dollars. Heard nothing on Friday so my husband and I stopped by to check the status, was told that they were waiting on a part and my car had gotten bumped in line. We told Dan to please let us know on Monday if there was a chance for the car to be ready by Tuesday so we could carpool or not. I heard nothing Monday so I texted Dan in the afternoon no reply. Tuesday I called again and had mentioned to the lady who answered the phone that communication was horrible. Dan called soon after and said it was ready. We picked it up last night, to my surprise the total came to almost 1500. No one called to see if that was acceptable. I had class last night so I couldn't stay to discuss further. One of the items that I wanted fixed had no been addressed and my newly installed stereo isn't working now. I sent Bud Smith an email last night and still no response. I feel that since I'm a woman I was not listened to and did not approve almost double in repair costs. Horrible is my experience. More

Better than Mike Maroone south Overall good experience would recommend to people looking for a Volkswagen or Mazda, very friendly employees and very knowledgeable about the vehicles Overall good experience would recommend to people looking for a Volkswagen or Mazda, very friendly employees and very knowledgeable about the vehicles on there lots More

Purchase options not disclosed at time of sale Mgr did not present all purchase options (rebates vs dealer financing) at time of sale. Not having all options disclosed is not fair/ethical business Mgr did not present all purchase options (rebates vs dealer financing) at time of sale. Not having all options disclosed is not fair/ethical business practice. No car walk-through provided. No floor mats provided with new car purchase. Did finally receive once I checked window sticker and proved they should have been included. Wouldn't recommend dealer More

Fantastic Joey was so kind and helpful and my tech Mike did a great job repairing the recalls. Great team and I will highly recommend your services. Joey was so kind and helpful and my tech Mike did a great job repairing the recalls. Great team and I will highly recommend your services. More