Bob Rohrman Schaumburg Kia

Overall a good experience. However an issue that needs addressing still has not been resolved. Since the purchase contact is not as quick. However an issue that needs addressing still has not been resolved. Since the purchase contact is not as quick. More

As always, the service department was professional, courteous, and efficient service! I won't go anywhere else! courteous, and efficient service! I won't go anywhere else! More

Always friendly and helpful Christian was very helpful Very clean waiting room He asked if I needed a ride anywhere Very clean waiting room He asked if I needed a ride anywhere More

Very good customer service They gave me ride back and forth anc was a very friendly environment. forth anc was a very friendly environment. More

Prompt and efficient service. Employees were professional and helpful. I will be going to this Kia dealership from now on. Employees were professional and helpful. I will be going to this Kia dealership from now on. More

Fast and efficient service that was done with great communication. They even offered to clean my car and drop me off at my work office communication. They even offered to clean my car and drop me off at my work office More

Manager (Phil P) and staff (Isaac B) are unprofessional and rude. I took my kia to have the automatic power door fix and an issue with on of my seat belt. After I had left my van, the service guy Isaac cal and rude. I took my kia to have the automatic power door fix and an issue with on of my seat belt. After I had left my van, the service guy Isaac called me and told me that the seat beat repair was not cover through the warranty and If i wanted it fix, Ill have to pay 1,200 something. I told him," that we only wanted the power door fix and that was all. He told me that, he will still have to charge me for the diagnostic fee of $165. Which he never told me about. I told him, you never told me there was a diagnostic fee. He stated that he told me about a diagnostic fee for the seat belt. When I denied he told, he told me he did and that I'm doing the same thing that other customers do when they find out how much the diagnostic fee is. By that time I was already mad due to the fact that he wanted me to pay for something that I was not aware of. I asked to speak with the manager. The manager called me. As I'm explaining what happens, he interupts me and says, " If you wouldn't of agreed on the diagnostic fee then we wouldn't of service your car." He basically said I was lying. Well that didn't help the situation at all. I told him that he didnt even let me finish telling him everything and that he interrupted me. Phil said I didnt interupt up. Me: yes you did. Phil: (sarcasticly) says. okay Ms. so no one is allow to talk, only you can talk. Lets let Ms. talk until she is finish. You been talking for 10 mins. Me: I haven't been on the phone with you for 10 mins. By this time I had enough. Things really fired up after that. I finally asked to speak with a supervisor and he said, " there was no one higher than him. He was the manager. Okay tell me who you want to speak with." Me: Not you someone higher than you. I told him to give me corporates number. Which he did. I called kia affairs line. I put in a complaint. I ask the person from the affair line to help me out, with who I can speak to about the inccident. She advised me to called Kia Service and ask to speak with the general manager or the owner. I called and the reception and she forward my call to the general manager's (Ricky P) VM. I left a message and of course he never returned my call. Well the following day, I went to pick up my van. The service guy that help me out was sarcastic. I had his pen and my keys in one hand. He told me with a smirk and sacastic, " can have my pen back? I know its a nice pen and all." Me: I'm going to steal your pen. I had me keys in the same hand(right) and I was just grabbing them with my left." He just continuing smirk. I left. I always have problem with this service dealer. This is not the first time. My advise go somewhere else. The service dealer in Palatine is so much better. More

I am a recent widow and my son came with me to buy my first new car. My son spoke with a woman the night before telling her we knew what car we wanted and we were told we could get it for the sticker pr first new car. My son spoke with a woman the night before telling her we knew what car we wanted and we were told we could get it for the sticker price. She said the car was just being delivered that night. We got there the next morning around noon. We met with Juan who said the Kia Sorento we wanted just came off the truck and he would bring it around for us. When he did there was another sticker on the vehicle for $8000 more than the sticker price for a special coating on the inside & outside that is put on each vehicle that comes in. We weren't told about that and we weren't about to pay it. The car vehicle was filthy and there was still plastic on the inside and it was obvious that no coating had been put on the car. We told Juan that we were prepared to pay cash and take the car that day, but if we had to pay the $8000 we were just going to leave. Juan went in the back somewhere to talk to whoever the salesmen always go to talk to, and came back to say we could have the car for the sticker price minus my trade-in. Nothing was ever mentioned again about the coating not being done. We made the purchase and I'm happy with the Sorento. Just wanted to point out what happened. More

They were very helpful and professional. Everything was explained clearly, though there were some inaccuracies. Everything was explained clearly, though there were some inaccuracies. More

It was a fear experience! We had the pleasure of working with Bill, he was very very helpful! He very knowledgeable about the Kia, and helped us and guide us along the way 10 We had the pleasure of working with Bill, he was very very helpful! He very knowledgeable about the Kia, and helped us and guide us along the way 10 out of 10 would recommend. More