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Schaumburg Kia - Service Center

Schaumburg, IL

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1,718 Reviews

1,718 Reviews of Schaumburg Kia - Service Center

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February 25, 2023

The service was performed quicker than promised! They even gave a much needed car wash! More

by FOSTFAM09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t recall who I had
Feb 27, 2023 -

Bob Rohrman Schaumburg Kia responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Schaumburg Kia to be a positive one. Please don't hesitate to reach out if you need anything else.

February 20, 2023

I am rating the service center 5-star, because everything that was under their control went very well. I am rating the speed of service 1-star because it took Kia nearly 4 months to supply the parts needed t More

by bk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MarK Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2023 -

Bob Rohrman Schaumburg Kia responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Schaumburg Kia, we look forward to having you as a valued customer for many years to come!

February 18, 2023

Another 5 star interaction with Schaumburg Kia. I will only purchase my vehicles from this dealership! No reason to go elsewhere. More

by LIEBERMAN33
Recommend Dealer
Yes
Employees Worked With
Nic DeSanti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Longobardi
Feb 19, 2023 -

Bob Rohrman Schaumburg Kia responded

Thanks for sharing your thoughts about your experience with Schaumburg Kia. Nic and our team appreciate your business and hope to see you again soon!

February 16, 2023

I recently moved into this area so this was my first visit. I brought my car in for a safety recall. What most impressed me was everything was done on time and the car was finished quicker than I expect More

by CHINCHLEY34
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
Feb 16, 2023 -

Bob Rohrman Schaumburg Kia responded

We are so happy that Christian and the team delivered such efficient, top-notch service! Thank you for choosing Bob Rohrman Schaumburg Kia and for sharing your positive experience. We hope to work with you again down the road!

February 16, 2023

Juan Aranda was great. He found me the exact car I wanted including trim and color. I was not haggled, he was informative, didn’t rush me, and offered a fair deal on both m More

by MELISSA
Recommend Dealer
Yes
Employees Worked With
Jay in finance, great to work with as well, Juan Aranda
Feb 16, 2023 -

Bob Rohrman Schaumburg Kia responded

This is great to hear! We are thankful for your business and are pleased to hear about your positive sales experience with Juan. We wish you safe travels ahead in your new ride and hope to see you again for all your car purchase and service needs. Take care! --Bob Rohrman Schaumburg Kia Team

February 15, 2023

Customer service is always good. People are friendly and helpful and take care of all of your needs. More

by TAMMYHANNS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MarK Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2023 -

Bob Rohrman Schaumburg Kia responded

Our team is always happy to help you out, Tammy! Thank you so much for supporting Bob Rohrman Schaumburg Kia and please let us know if you need anything down the line!

February 15, 2023

Did an okay job, friendly and helpful but I had a coupon and showed when I first arrived but it wasn’t in the invoice. Didn’t get to see the invoice until after I paid. Way to be a scam artist. Also, did no More

by killamilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephen
Feb 18, 2023 -

Bob Rohrman Schaumburg Kia responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

February 15, 2023

Nick salesperson. Finance person was also nice To deal with. I would recommend them to. More

by HITTMAN008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Longobardi
Feb 15, 2023 -

Bob Rohrman Schaumburg Kia responded

Thanks for the five stars for Nick and the Bob Rohrman Schaumburg Kia team! We appreciate your business and support.

February 15, 2023

Fil Principato was every helpful and explained everything that was going to be done to my car. Overall, nothing but great experiences every time with this dealership. More

by SAL-KAREN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fil Principato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2023 -

Bob Rohrman Schaumburg Kia responded

We couldn't ask for a better review! We're overjoyed Fil offered thorough and communicative assistance that accommodated your needs and shaped another fantastic experience at Bob Rohrman Schaumburg Kia. Safe travels, and we look forward to your next visit!

February 15, 2023

Very nice Kia service place. Workers are attentive to all of your needs.That why I'm driving to Schaumburg from my house on lake shore drive. More

by mikhail1221@outlook.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac Hidder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2023 -

Bob Rohrman Schaumburg Kia responded

Thank you for choosing Bob Rohrman Schaumburg Kia and trusting us with the care and service of your vehicle. We are happy to hear how helpful the team has been. It makes our day to know that you drive all the way here to do business with us. Have a great day and we hope to see you again down the road!

Feb 15, 2023 -

mikhail1221@outlook.com responded

I'm going to make further appointment for maintenance.like oil and filter change to my Kia seltos when mileage or time will come. Also other services required. Hope Isaac Hidder will not overwhelmed at that time. Thanks for your service!

Feb 15, 2023 -

mikhail1221@outlook.com responded

I'm responded already.

Feb 15, 2023 -

Bob Rohrman Schaumburg Kia responded

We look forward to assisting you next time!