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Bob Wade Autoworld - Service Center

4.5

9 Lifetime Service Reviews

3005 S Main St, Harrisonburg, Virginia 22801

9 Reviews of Bob Wade Autoworld - Service Center

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November 02, 2018

"Bob Wade Subaru is unparalleled in service"

- Mbryan

The staff at Bob Wade is not only professional and knowledgeable, but just so nice to do business with. I have never left there feeling anything but great. When you hear about the "Bob Wade Family", those aren't just words--they really do make you feel like part of a big, wonderful family.

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Recommend Dealer
Yes
Employees Worked With
Aaron Pence
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jaime Sampson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Jeff and all the folks in the service department
August 17, 2018

"Excellent service"

- Jkraemer3

I was traveling alone with my dog and I thought I might have an issue with my Subaru. I pulled off highway, got hotel for night and called closest Subaru dealer. What service! Patrick got me in first thing next morning, checked car and all set by 8:30 to get on road. They could have taken advantage of someone traveling and needing to get home,could have told me things wrong with car but they did not do that. I was treated with the utmost respect. I told them I wish I could travel 8 hours each time service was required. They even gave my dog “goodies”.

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Recommend Dealer
Yes
Employees Worked With
Patrick
Aug 20, 2018 -

Bob Wade Autoworld responded

Thank you for leaving a review! Patrick is a great guy and we are glad to hear you had a good experience working with him. Drive safe out there and we hope you arrived at your destination in a timely manner!

July 31, 2018

"BV Cutomer"

- BV Customer

Candace was pleasant to work with, easy to talk to, and got the job done easy. I very much enjoyed doing business with her and Chris.

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Recommend Dealer
Yes
Employees Worked With
Chris Hite
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Candace Stearn
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
February 12, 2018

"Dealer did over $6,000 repairs and car is still junk."

- chrismay20

My car was in shop over two months getting major repairs including engine work. More than $6,000 of repairs were done. After driving about 800 miles, the car developed an engine knock. Dealer says engine is not worth repairing. Causes me to question integrity and qualification.

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Recommend Dealer
No
Employees Worked With
Jeff, Patrick and a mechanic
December 08, 2017

"Excellent service department "

- Samuell

We are from New Jersey and also have house in Staunton. My wife and daughter and her dog broke down in her 2016 Forester on route 81 Sunday night and we're towed to Bob Wade Subaru. Patrick and Jeff looked at the car and jumped right on it and the car was fixed in 1 day. Myou family then drove back to NJ on Wednesday and did not have any problems at all. So thank you to everyone in service who took care of the problem and we're friendly and courteous the entire time. Great dealership and highly recommend.

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Recommend Dealer
Yes
Employees Worked With
Patrick and Jeff
April 18, 2017

"service experience "

- runflat

I recently needed new tires for my 2013 Forester. I stopped in to service and talked with the assistant service manager ( Kenley I think). He took me to parts and told Bill to get me prices. I received four (4) prices for different tires. I settled on the Hankook. Was told I would have to wait while they were ordered. I went in at the agreed day and time. When I received my bill, I found that the more expensive Yokohama tires had been installed. I talked with Jeff (this man knows what good service means) who checked with parts. Upon returning he told me he was told I had requested information and agreed only on the Yokohama tires. These tires were never in any discussion. Long story short, Jeff took care of everything and I left somewhat happier than I expected. The most unsettling part was the parts person making me look like a liar and scam artist. If you make a mistake, admit it don't try to pass it on. Thank Jeff for keeping me as a customer. Based on my experience with parts alone, I wouldn't be back. Please pass this to the correct person.

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Recommend Dealer
Yes
Employees Worked With
Jeff Spencer, Bill (in parts), Kenley?(assistant service)
Apr 18, 2017 -

Bob Wade Autoworld responded

Hi! I'm Taylor, our multi-media and marketing manager. I will pass this review on to our General Manager, as well as Subaru store manager. Thank you for your positive review, and having patience and kindness with the miscommunications on your service appointment, I know it can be frustrating and we, as a business, apologize for that. Like I said, I will forward this on to our GM so they can look into this and take care of it. Have a great day

October 01, 2016

"I wish this dealership was located nearer where I live."

- veghiker

I was visiting in Virginia on September 29th. I called two Subaru Dealers in the area, neither answered or called me back. So I called the Bob Wade Autoworld and they took me in three hours later for an oil change on my Subaru BRZ. They were all so nice, and Ryan Mayes took me on a test drive in one of their Manuel Crosstreks. He was so helpful, explained in detail about the car, even though he knew that I might not stay in the area. He did not pressure me at all, was very courteous. If I were staying in the area, I would use this Car Dealer and would buy my next car from Ryan. Everyone in the service department were very friendly also, but I do not know their names.

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Recommend Dealer
Yes
Employees Worked With
Ryan Mayes
September 25, 2014

"purchase experience "

- Sunsand

The services offered by Bob Wade Auto is very good. The sales are friendly and try to solve your problems. At the same time, the car condition is perfect. The warranty is satisfactory.

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Yes
Employees Worked With
Brian Strahin
February 01, 2010

"I was recommended to go here for a state inspection and..."

- maddie

I was recommended to go here for a state inspection and I'm sorry I did. I knew I needed 1 light replaced, but found out I needed 4 lights replaced ( without my knowledge or consent to do the work). In addition, the inspector was not available for comment and the "bad" lights couldn't be found. What was supposed to be a pleasant , unobtrusive visit, turned out to be a very regretful experience. Not only did I feel taken advantage of when I left, but I also felt I was rudely treated by the general manager. I am disappointed with the company and I learned the hard way that there is no such thing as a free lunch or a free inspection.

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Recommend Dealer
No
Employees Worked With
general manager
1
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