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Bocker Auto Group - Service Center

Freeport, IL

4.8
213 Reviews

213 Reviews of Bocker Auto Group - Service Center

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November 19, 2018

Good they have always been They have always been fair, friendly and honest with me and my wife when buying our car and servicing our car. Would recommend them anytime. More

by rhughes6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Robb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2018 -

Bocker Auto Group responded

Thank you for the great review, rhughes6. Please come visit us if you need anything else, be it service or sales! -Bocker Chevrolet Buick GMC Team

November 16, 2018

service love Brad in Service is kind and helpful and understands the service end of the business and knows the problems people have so he can better recomme More

by vss3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Leverton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2018 -

Bocker Auto Group responded

We appreciate you working with Brad and our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. -Bocker Chevrolet Buick GMC Team

November 13, 2018

Excelent service Worked very hard to accommodate my schedule. Service was performed on a timely basis . Waited for job to be done and was on the road quickly... More

by bob.gates
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Sieffert
Nov 15, 2018 -

Bocker Auto Group responded

Bob, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. -Bocker Chevrolet Buick GMC Team

November 12, 2018

Prompt and complete Wayne had us in on time, explained the reason for engine check light and completed the repairs promptly. We have had most all service work done at B More

by dsmith69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2018 -

Bocker Auto Group responded

Thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. -Bocker Chevrolet Buick GMC Team

November 12, 2018

Ron Sierra Service was performed on a timely basis . Waited for job to be done and was on the road quickly Past service experience has been the same More

by RONW1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
April Fyock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Leverton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2018 -

Bocker Auto Group responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. -Bocker Chevrolet Buick GMC Team

October 31, 2018

No service or estimate I made an appointment 1 week earlier for my 2011 Buick and dropped off my vehicle, came back to pick up my vehicle and the service dept. did not look More

by garrye911
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nov 02, 2018 -

Bocker Auto Group responded

Hi, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Here at Bocker Auto Group, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (815) 235-2121 to discuss ways we can better serve you in the future.

October 30, 2018

Excellent Service and Sales!!! They are an amazing group of people. I would recommend Bocker Auto to anyone in need of servicing a car, or purchasing a car. The loaner car was a dre More

by cook1097
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Delbert Bunker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Busker
5.0
This rating includes all reviews, with more weight given to recent reviews.
April Fyock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Leverton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gretchen Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich Wallace, Kyle Sieffert, Melissa Meinders, Caitlyn Flanagan
Nov 03, 2018 -

Bocker Auto Group responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! We are pleased to hear that you were satisfied with the loaner car we provided and the helpful service you received from us. If there is anything more that we can do please come back and see us again. Take care! Best, -Bocker Chevrolet Buick GMC Team

October 27, 2018

Professional, Fast. Sales and service has always been everything I have needed. The dealership has been a great experience for me in the purchase and service of my now si More

by maher.scott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Delbert Bunker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Shorter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Leverton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gretchen Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2018 -

Bocker Auto Group responded

Thank you so much for your loyalty and this wonderful review! We believe in efficient and professional customer service and we are glad that our team has always made such a great impression on you. Best, -Bocker Chevrolet Buick GMC Team

October 26, 2018

Needed to have headlight and side light replaced. I just took our car in to have the headlight replaced but they complete checked the vehicle over to see if anything else was needed. Also, when I got More

by rccorn15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
April Fyock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Leverton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2018 -

Bocker Auto Group responded

Thank you for your great feedback. We're very happy to hear that your experience was nothing short of exceptional. Our staff and customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again! Best, -Bocker Chevrolet Buick GMC Team

October 26, 2018

Service As always quick competent service. We use the Uber service offered by Bocker to transport us to home and back to the dealership and then drive our car More

by RPGeiser101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Wollny
Nov 03, 2018 -

Bocker Auto Group responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and we are extremely happy to hear that we were able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Best, -Bocker Chevrolet Buick GMC Team

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