Bommarito Volkswagen of Hazelwood

Worst experience ever I bought a 2011 TDI with the extended emissions warranty. The day I drove the car off the lot the transmission gave me numerous issues. It took 3 trip I bought a 2011 TDI with the extended emissions warranty. The day I drove the car off the lot the transmission gave me numerous issues. It took 3 trips back to the dealer to ultimately resolve the issue. Fast forward a month, I have engine codes related to the extended emissions warranty. I call and schedule service and was told I would have a loaner vehicle available for me. I asked for this specifically because I have a 1 hour drive to the dealer. I get there, there is no loaner car waiting for me. It was right on the front page of the extended emissions warranty coverage that a loaner car must be provided for any warranty service lasting longer than 3 hours. They wanted to shuttle me over to enterprise for a rental. Waited 30 minutes, still no shuttle. Had to leave for work. Took my car and left. The service department is unorganized and lacking communication. I work in a shop and the run-around excuses and work this dealership has done in the 4 visits I’ve had here is unacceptable. There are some nice people working here, but your time is not a concern for them. Go elsewhere. More

Quick and Honest We called ahead and came into the dealership with a number in mind and they took care of us swiftly and with exceptional service in and out in about a We called ahead and came into the dealership with a number in mind and they took care of us swiftly and with exceptional service in and out in about an hour and a half . Will continue to recommend this great dealership. More

Awesome experience buying my VW Went in not knowing if I would get a car or not. I left with exactly what i wanted, and even better. What an AWESOME team!!! Went in not knowing if I would get a car or not. I left with exactly what i wanted, and even better. What an AWESOME team!!! More

The QUEEN HOOKED ME UP.! THANKS QUEEN.!!!! Bommarito is a great dealership.!!!! Thank you so much to the whole team.! I loveee my car.!! Its a push to start.! Touch screen radio, tented windows Bommarito is a great dealership.!!!! Thank you so much to the whole team.! I loveee my car.!! Its a push to start.! Touch screen radio, tented windows etc.!!!! Thanks Bommarito you guys rock.!!!😁 More

Bommarito VW Hazelwood wins again! I have been a long time customer of Bommarito VW and I leave each visit with a smile on my face. The people are friendly, facilities are clean and br I have been a long time customer of Bommarito VW and I leave each visit with a smile on my face. The people are friendly, facilities are clean and bring and it's an all around good place to be. The sales folks are not pressuring, they listen and are upfront and honest. I wan in and out in a couple of hours. Pleasant transaction. More

Great Experience This dealership, and salesman (David Smith) were great to work with. He made sure I had great knowledge and felt comfortable with my purchase. He even This dealership, and salesman (David Smith) were great to work with. He made sure I had great knowledge and felt comfortable with my purchase. He even was able to convince me on a color that I had not expected liking when going in to look at cars. They were very accommodating and had excellent free options while waiting/negotiating. Would highly recommend. More

Awesome customer service! Awesome buying experience!! This was the second time that Ryan has helped us find and buy a vehicle. The first time was the last weekend in April, when my boyfriend wanted to fin This was the second time that Ryan has helped us find and buy a vehicle. The first time was the last weekend in April, when my boyfriend wanted to find and buy a VW Jetta Sportswagen TDI. Ryan was awesome!! He helped my boyfriend find the perfect car and he explained everything really well too!! Ryan is very knowledgable of the different vehicles and very compassionate about helping his customers! Joe & Kevin did a great job with the financing part of our first visit too. After we had such a great experience the first time, we told Ryan that we would be back when I need to find and buy a SUV. My boyfriend bought a 2014 VW Jetta Sportswagen TDI. So here we are, a little more than two months later and we made the long trip (over 200 mi one way) from West Plains, MO, back to Bommarito VW of Hazelwood. Now, its my turn for a newer SUV. Once again, Ryan did an amazing job! After talking to Ryan, he found the perfect SUV. We had a few options to consider and without fail, Ryan took the time to explain everything thoroughly and made sure we understood everything. He even answered a few questions my boyfriend had about his Jetta Sportswagen while we waited. This time I/we bought a 2017 Ford Escape. Now that’s customer service!! I have a background in customer service, so to have this same amazing experience twice in a row is beyond amazing. These ladies & gentlemen show real compassion for their customers! We will never go anywhere else to buy any vehicles. More

Amazing Customer Service Amazing help from Ryan as this was my first time purchasing a car! Being that this was my first time purchasing a car, I had heard horror stories of c Amazing help from Ryan as this was my first time purchasing a car! Being that this was my first time purchasing a car, I had heard horror stories of cars salesmen! This was not the issue when it came to Ryan, never once did I feel pressured to buy something! Thank you for the amazing service Bommarito! More

Used Truck Darrel was very friendly. A little assertive when it came to pushing for a test drive and was unable to get the number we desired for a monthly paymen Darrel was very friendly. A little assertive when it came to pushing for a test drive and was unable to get the number we desired for a monthly payment, but overall he was a very good salesman to work with More

kindness Darrel was VERY kind. he helped me so much. the process was very frustrating but he made it a smooth process! If definitely recommend this dealership! Darrel was VERY kind. he helped me so much. the process was very frustrating but he made it a smooth process! If definitely recommend this dealership! More