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Bommarito Volkswagen of Hazelwood - Service Center

3.3

29 Lifetime Service Reviews

400 Brookes Drive, Hazelwood, Missouri 63042

29 Reviews of Bommarito Volkswagen of Hazelwood - Service Center

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August 12, 2018

"Please take the time to read this review"

- VWSERVICEREVIEW

My husband and I own a 2016 VW Golf. We love the car and have very little to complain about. The aluminum trim attached to the center consel split. This split aluminum created a razor sharp slicing machine. It was so sharp you would feel nothing to soon realize blood is gushing out of your finger. After almost 10 slices to our fingers we connected what was cutting us. Within the factory 3 year -36,000 mile warranty this repair wouldn't be an issue I assumed. Bommarito VW of Hazelwood wouldn't attempt to warranty it. They have gone threw 3 service managers in only a few months, and several service advisors. No one knows how to do there job and they is no manager to take charge. I went to another VW services department. They claimed the $450 part should have been fixed under the warranty. Unfortunately, by this time I went over the mileage, so its no longer under the warranty coverage. Also, Bommarito didn't even document the appointment properly so we could prove what happened and tht the mileage and coverage was within the correct time frame. They avoided sending me the survey for the appointment. Instead Bommarito VW sent me an email that claimed I canceled my appointment to avoid a bad review in a survey because survey scores alter their compensation from the Manufacture. Do yourself a favor and go anywhere else but there. Good Luck!!!!!

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Recommend Dealer
No
Employees Worked With
I only dealt with Service and the Manager I tried to speak with quit
July 01, 2018

"Outstanding service!, "

- marcela

After going to several shops and none of them being able to figure out what was wrong with our VW Routan, we took it to VW Bommarito in Hazelwood/service, they told us right away exactly what the problem was. The staff was very friendly and understanding. Brittany / Service Consultant was awesome!, she went above and beyond, explained in detail what the problem was, called us with updates, and had the car ready before the time frame we had expected. She really lighten the load! We had a great first experience at Bommarito, and very much appreciate Britany's help. We were afraid it would cost us a fortne to get out card fixed at the dealer, but what a nice surprise, we are very satisfied with thier service and prices.

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Recommend Dealer
Yes
Employees Worked With
Brittany Harper /Service consultant, and Zach Etavard / Service Manager
Jul 13, 2018 -

Bommarito Volkswagen of Hazelwood responded

Hi Marcela! Thank you so much for taking the time to leave a review. We’re so happy to hear that Brittany was responsive and our service department could help you. We look forward to helping you again in the future!

June 15, 2018

"Last minuet oil change."

- Varble1855

They resolved a problem that came from a "quick" oil change shop. They informed me of what the other place did incorrectly and I saved money! I will be back!! **** Service, excellent management and staff!!!

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Recommend Dealer
Yes
Employees Worked With
Service manager and tech were awesome!
Jun 27, 2018 -

Bommarito Volkswagen of Hazelwood responded

Thank you for the 5-star review. We are glad you enjoyed your service center visit. We look forward to helping you with your future oil change needs.

April 25, 2018

"I had the best experience at bommarito"

- Mimibby1121

I had a great experience. This was my first time at bommarito and i loved it. Everybody was so helpful and i appreciate everybody that contributed in getting me my first car.

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Yes
Employees Worked With
Ivette Kincade
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Arthur G.
Apr 27, 2018 -

Bommarito Volkswagen of Hazelwood responded

Congratulations on your first new car purchase! We’re ecstatic that our staff could help you into the right car while providing you with a great experience. We hope you enjoy your new car!

December 17, 2016

"The Best buying process EVER!"

- Cassandra Britt

Sorle is made my experience such a smooth process. She called before my appointment & started on my application. I would highly recommended bommarito Volkswagen to everyone. The perks plus my service along with being able drive away in the exact car i wanted has made me a long term customer. I already excited about my next purchase!

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Recommend Dealer
Yes
Employees Worked With
Sorle Maaloo
Jan 06, 2017 -

Bommarito Volkswagen of Hazelwood responded

Thank you for the great review, Cassandra! We are happy to hear that Sorle was able to get you into the exact car you wanted. We look forward to serving you again soon!

December 13, 2016

"poor customer service by dealership and VW corporate."

- jet aircraft mechanic

VW TDI under warrenty stuck in gear. dealership refused to call for tow to dealership (I'm deaf) called roadside service.. they were waste of time 45 minutes and i still couldn't get them to come out they couldn't find address etc etc..I got pissed and hung up.. went to dealership spoke Marc Gaby he called and got the cat towed. opps when tow truck came they couldn't tow it as it was stuck in gear (no start condition) had to get another type tow truck to tow it.. next day VW can't look at car till maybe tommorow or maybe late today.. requested a loaner. nope sorry but they can get me a rental but i'd have to pay $35 a day . I told them no! now I just signed up with Hagen Berman for the TDI lawsuit VW can buy the xxx car back!

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Recommend Dealer
No
Employees Worked With
Marc Gaby
2.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Mark Reader
November 21, 2016

"Poor Service, AGAIN"

- Tammy J Logsdon

If I could have given them a no stars rating I would have. I bought a brand new car from them on 3/21/16, VW Passat. I have 20,000 mi on the vehicle and the brake pads & rotter's need to be replaced, they are only covered up to 12,000 miles, of course. As I explained to Mike White, my sales person, no one has to replace their brake pads & rotter's at 20,000 unless is something wrong with them to begin with. The past 2 new vehicles I owned had over 100,000 miles on them when I traded them in, never had to replace the rotter's on either one of them but they weren't Volkswagen. I drive over 100 miles daily, high way miles, not in town driving. I purchased the extended warranty but that doesn't do any good since they are both considered consumable items. I will be contacting Volkswagen directly concerning this issue. I guess I should have known not to expect anything from Bommarito VW since I had such horrible service from Bommarito Nissan several years ago. I bought a brand new Nissan Altima from them several years ago and had an oil issue that they could never fix then I find out that it is a known issue and that Nissan was replacing the engines in the vehicles affected but when I contacted Bommarito I was told there wasn't anything they could do because my serial # was outside of the recall #'s. Even though it was the same oil issue. I guess I will be stuck with this car for a few years just like the Nissan but I guarantee you that I will never buy from Bommarito again, and I will make sure everyone I know hears my story. Sounds like a great Facebook post. Thank you, Tammy Logsdon

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Recommend Dealer
No
Employees Worked With
Mike White
Dec 06, 2016 -

Bommarito Volkswagen of Hazelwood responded

Hi Tammy, We’re so sorry to hear about your experience. We strive to provide all of our customers with high-quality cars they can count on. We’d like to discuss your experience with you directly. You can reach our sales manager, Marc Gaby, at 314-731-7777.

February 05, 2016

"As Always, Great Customer Service!! "

- Ezrin11

Despite what the media is saying about VW, I am a loyal VeeDub fan and as always, great service everything i bring my car in! Keep up the good work!!

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Recommend Dealer
Yes
Employees Worked With
Tony Fargo, Jay Burroughs
May 01, 2015

"#1 for Service in the St. Louis area "

- 4LifeJC

As soon as I walked in the door I was greeted by Paul Fix with whom I spoke with on the phone about my car. He greeted me with the most kindful, professional & observant behavior I've ever seen as a service professional in the automotive service industry. I was truly amazed at how he listen to my every word & every problem that I had with my vehicle. Just to summarize part of it - my transmission was bad, I had bad bushings, CV boot, the battery was bad, my poor car needed a lot of work! The warranty I have only covered a used transmission however, Mark Reader, the service manager contacted Volkwagon and upgraded to a brand-new transmission! The service manager went above and beyond the call of duty to replace so many things including a brand new transmission, battery, cv boot and more on my 2008 Passat! My car now drives, truly, like a brand-new car again! The service was fast, friendly, honest, and priced fairly. Most important, my car was fixed right the first time. I would highly recommend the Bommarito Volkswagen in Hazelwood, Missouri for your repairs. And if ever you consider making a vehicle purchase go there. They have great cars, they're honest, & a large waiting area with drinks and free wi-fi! Best part though is the friendly service that you get and the repairs are completed quickly and correctly! There's no other place in Missouri like Bommarito Volkswagen in Hazelwood!

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Recommend Dealer
Yes
Employees Worked With
Mark Reader, Paul Fix
January 05, 2015

"Above and Beyond"

- Kathy

Recently being separated from my husband, life has been pretty crazy. During a terrible rain storm I had slid on top of a median and totally damaged my transmission in my Jetta. I called Bommarito and talked with Paul Fix and from the very moment I spoke to him; he provided assurance, excellent customer service, followed up with me consistently on where things stood with my repair. The bottom line is Paul went above and beyond what I could have ever expected from anyone, at any dealership to make sure I had peace of mind during this process. Thanks to Mark Reader who filled in when Paul was away. These guys are AMAZING!!!!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Mark Reader, Paul Fix
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