We knew what we wanted, having found the car online. So Todd had it ready for us to drive when we got their on Sunday. He was super easy to work with, and very knowledgeable about the van. We traded in our Grand Caravan for a certified pre-owned Pacifica. The car is very nice, and we had a great experience. The only reason I didn’t give a full 5 stars is because we had to come back Monday, and even though they did have a lot of the paperwork done, it still took a really long time just to sign it, it was still a lot of waiting, and I’m not sure for what. But overall I would go back and work with Todd again!