Mark Dickerson

Had a GREAT experience with Salesman Tim Hogan and Owner Ed Bonneville. This is my third car I've been a customer since 2007. The entire staff was friendly and helpful. I was given a tour of there newly r Ed Bonneville. This is my third car I've been a customer since 2007. The entire staff was friendly and helpful. I was given a tour of there newly remolded Facility and Service Department. I really can't say enough they deserve more than 5 STARS. Thank you all from Paul Breton new owner of a 2023 Chrysler 300 AWD Touring L. More

Helpful 0

Report | Print

Worst dealership ever, I have been trying to get a key fob that we paid for in May. It is now Nov. and we were told it was in. Scheduled an appointment to get it programmed. I was told it was a 1/2 hour a fob that we paid for in May. It is now Nov. and we were told it was in. Scheduled an appointment to get it programmed. I was told it was a 1/2 hour appointment, 1 hour and 15 minutes later I walk out back to see that my truck is still not even in the shop. Of course the Service Dept. sees this and miraculously I get a call that the key fob is missing a trim ring. So after waiting over 6 months for a key fob and an hour and 15 for a half hour appt. I promptly got a refund almost 2 hours after arriving. We purchased this truck brand new from Bonneville and Sons and they have been nothing but a headache from day one. I will never buy from them again! More

Helpful 1

Report | Print

I have purchased a dozen new vehicles in the last 45 years, and this was by far the best buying experience I ever had. Rick G went way above and beyond, and their Finance Office is very squared away and years, and this was by far the best buying experience I ever had. Rick G went way above and beyond, and their Finance Office is very squared away and makes the whole procedure painless. This is a great, no pressure, very helpful and patient Dealership. Salesman had a lot of experience in his field which was helpful for someone like me who researches everything before I buy. Definitely impressed by Bonneville Ram. More

Helpful 0

Report | Print

I walked into service last Friday, to have my 2018 Jeep Wrangler serviced for routine service. Saw a 2022 Rubicon on the lot and thanks to Devin and Michael Raymond, purchased it and drove it home the next Wrangler serviced for routine service. Saw a 2022 Rubicon on the lot and thanks to Devin and Michael Raymond, purchased it and drove it home the next day! Excellent Service very much appreciated. I have purchased four Jeep's at Bonneville over the years. I also want to comment on the service department, Mark Dickerson and his team do an excellent job, that also keeps me coming back. John Clark - Webster, N.H. More

Helpful 0

Report | Print

This is my fourth Dodge Ram that I have purchased from Bonneville since 2005. They never disappoint when I am looking to purchase a new vehicle. From their service department to their quick oil change dep Bonneville since 2005. They never disappoint when I am looking to purchase a new vehicle. From their service department to their quick oil change department everything is very professional. This is the second Ram that I have been sold to me by Patrick Walsh. He is an excellent Salesperson. He knows what I need and has provided it. My Flight Instructor Doug has also bought Ram Trucks from Him and told me how much hew lkes dealing with Pat. More

Helpful 0

Report | Print

I have been buying my vehicles from this dealership since 1999. Mike Raymond has been my salesman for all of my purchases. Mike is awesome he cares about his customers that’s why we always keep coming back! 1999. Mike Raymond has been my salesman for all of my purchases. Mike is awesome he cares about his customers that’s why we always keep coming back! I just bought a truck from him last Saturday and I look forward to bringing my daughter to him as well in the fall when she gets her license. Tony B More

Helpful 0

Report | Print

To start I was original happy with them UNTIL I signed for my truck. They couldn’t get the paperwork done in time so they sent someone to meet me at the registry. Also it 2 weeks and a few calls to Tylerf for my truck. They couldn’t get the paperwork done in time so they sent someone to meet me at the registry. Also it 2 weeks and a few calls to Tylerfor someone to call me about other products I was interested in. Good customer service right? Wrong!! Sent most paperwork but then didn’t send all the correct paperwork which then I had to travel an hour away yet again for the proper paperwork so I could register my truck. Tyler my salesman then has kept promising me the compensation for my inconvenience of having to spend 3 hrs driving back and forth and waiting for the right paperwork. Been 2 months and nothing. Bottom line is don’t they make promises to make you happy and fall short on following through. Now I know why Tyler kept asking me for a good review. Sorry Tyler. Your a nice guy but how does one give a good review when so much has either gone wrong or promises have fallen short More

Helpful 0

Report | Print

I have had mixed experiences with this dealership. At times they have treated me very well. I purchased a CPO Durango Citadel. The transaction went smoothly and I got a good deal on my purchase. The v times they have treated me very well. I purchased a CPO Durango Citadel. The transaction went smoothly and I got a good deal on my purchase. The vehicle had problems right out of the gate and they did a poor job resolving those issues to the extent that they still are not fully resolved and at this point I am simply stuck with them. These issues were reported within the first 30 days and when I persisted in having them fixed both the sales and service department pushed responsibility on the other. Also both departments tried to convince me that the issues were not really issues. When I bring my vehicle in for oil changes the attendant is very nice and prompt. The price is great. I always have my tires rotated with each oil change. The tires are supposed to be inspected for uneven wear each time this is done. There was an instance where this was not done and it cost me a fairly new set of tires. When they rotate tires they can't possibly use a torque stick. When I need to remove the wheels myself some of the lug nuts come off with little to no effort, while others require a breaker bar. They over torqued some of the rear lug nuts until they were so stressed that they would randomly snap off while driving. The dealer did replace the rear wheel bearing and lug studs free of charge to resolve the issue. I had an electrical issue that the dealer did diligently help me with. They attempted to replicate the issue twice with no success and did not charge me for their work at that time. My vehicle tied up one of their bays and they had to pay the mechanic. I appreciated this gesture. Once the problem was permanent and could be identified, I did bring the vehicle there for repair. The issue ended up being a dead starter. In hindsight I am a little confused how it was missed. On top of that it cost me over $600 to have them replace it. When I do call for service I often have to leave a voicemail. I have not had a voicemail returned. To schedule an appointment I always expect to call at least four times before I reach someone. Once you do get someone on the phone they are very polite and helpful. I just had a serious repair done to my vehicle. The service writer made some major mistakes that cost weeks worth of time and an extra $800 out of my pocket. When I brought the mistakes to his attention he denied making them. Then I had to remind him that I had proof since our conversations had been through email. He offered me a tiny discount for my troubles. I contacted another employee at Bonneville about the issue and I never received a reply. The required work is not completed despite having completed the transaction. I'm not going to bother going back. I do not recommend purchasing from or using the service here. More

Helpful 0

Report | Print

Had vehicle 4 days and did not do any work! Called them and 1 advisor said still working on it, called back spoke to another advisor and was told nothing had been completed! Terrible communications and cus and 1 advisor said still working on it, called back spoke to another advisor and was told nothing had been completed! Terrible communications and customer service! More

Helpful 0

Report | Print

I scheduled to have my car serviced for a transmission flush after about 70k miles before I’m to make a long trip to make sure everything was in good shape for the drive. I give them my VIN number, so the flush after about 70k miles before I’m to make a long trip to make sure everything was in good shape for the drive. I give them my VIN number, so they know my exact make and model before I enter the dealership. I am quoted a price and signed for a $206 service RO. I return to my price being $471 for a transmission flush, which has to be the price of a Ferrari transmission flush (I have a V6 2015 Dodge Charger). I proceed to argue with my service writer about upcharging me over 100% and he tells me its because “I have an 8 gear transmission.” I already knew this and so did he before I came into the dealership hence why they ask for the VIN number. It turns out I was paying $38 a quart for transmission fluid which I needed 9 of. No one in the world pays $38 for a quart of transmission fluid unless its like Goldenshlauger and contains gold flakes (sarcasm). This dealership thought they could easily pull a fast one on me. They are scam artists and thieves and I feel bad for any unsuspecting person they have scammed in the past. Do not have car work done here. More

Helpful 1

Report | Print