Boucher Hyundai of Waukesha - Service Center

The service mechanic who did the work in my car did a great job keeping me updated on what was going on with my car and got it fixed in a timely manner. great job keeping me updated on what was going on with my car and got it fixed in a timely manner. More

Each department I encountered answered all my questions confidently in a timely manner being very polite confidently in a timely manner being very polite More

The service is great and the waiting room is a great place to get work done well your car is being worked on. I had an issue with repair and they made it right immediately. place to get work done well your car is being worked on. I had an issue with repair and they made it right immediately. More

Everything was very smooth and done in a timely manner. They have a nice waiting area and washed my car after. They have a nice waiting area and washed my car after. More

My car had a warranty repair and it took 2 months from start to end. Alex was clear and thorough in his explanations, step by step. He got me a (few) loaner as soon as he could which was great - both supe start to end. Alex was clear and thorough in his explanations, step by step. He got me a (few) loaner as soon as he could which was great - both super nice cars. More

Lack of communication was the biggest issue and they took a very long time to fix the issue. a very long time to fix the issue. More

I am not a fan of dealerships that do not fully inform customers. I bought a 2024 Kona on 10/31/24 and took possession on 11/1/24. I got a chip in the windshield and checked to see if warranty covered thi customers. I bought a 2024 Kona on 10/31/24 and took possession on 11/1/24. I got a chip in the windshield and checked to see if warranty covered this. Imagine my surprise when I found out the warranty started 4/1/24! The car lost 7 months of warranty sitting on the lot. When checking on this, the salesman knew nothing about your so-called program of starting a car’s warranty before sale. I don’t know if this is legal but it’s certainly unethical. More

Fast, efficient and very customer service oriented. Half the time I was quoted. Very comfortable waiting room Half the time I was quoted. Very comfortable waiting room More

I am extremely unsatisfied that the dealership started charging 3 % for using a credit card to pay !! Will look into a closer location for future services! Also original quote doesn’t include shop suppl charging 3 % for using a credit card to pay !! Will look into a closer location for future services! Also original quote doesn’t include shop supplies when they are added every time ! Just include them in cost . More

Absolutely disgusted with Hyundai and the dealership. Extremely disappointed. So much back-and-forth and the problem still isn’t fixed. Extremely disappointed. So much back-and-forth and the problem still isn’t fixed. More