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Bourne's Auto Center

South Easton, MA

4.9
4,763 Reviews
Our partnership with DealerRater has allowed us to take our customers feedback and continue to improve our operations everyday. You may find dealers that have more reviews than Bourne's Auto Center but we can assure you that not only do we sell more pre-owned cars than any other dealer, new or used, our reviews are REAL! What do we mean? We don't pressure our customers to write review. For example we don't setup a kiosk at our dealership to pressure our customers into writing a review, we don't compensate our sales associates or customers to write reviews, and we don't tell our customers to give us all 5's. Lastly, we respond to EVERY review! If you had a positive experience write about it and tell your friends and family. If you didn't have the experience we demand of ourselves, call us!
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135 Belmont Street

South Easton, MA

02375

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Showing 4,763 reviews

August 25, 2017

excellent first-time buyer experience everything about my experience at bournes was positive from start to finish. the staff I worked with went beyond the usual pleasantries, they also hel More

by kryje
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Machado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Hymon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trevon Hubbard
Aug 25, 2017 -

Bourne's Auto Center responded

Thank you for choosing Bourne's Auto Center for your first vehicle! We are honored to have been a part of such an important memory. Trey, Carlos and Amy appreciate your recognition. They are all dedicated employees who are committed to a high level of customer service, we are fortunate to have them on our amazing team. If we can be of any further assistance please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

August 24, 2017

No better anywhere else This will Be my Fourth Automobile purchase, and by far the best experience I ever had. Honesty and Attentiveness speaks for itself, My loyalty is wit More

by KChapel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Machado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2017 -

Bourne's Auto Center responded

Thank you for your business! It was an absolute pleasure working with you and finding the vehicle that best fit your needs. Your recommendation is extremely important to us and we look forward to providing those customers with the same "No Hassle" pricing and customer service commitment. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

August 24, 2017

Customer for Life I have purchased 3 cars now from here and it has been the smoothest transactions with top notch customer service. Kenny Long is top of the line when More

by LoLoD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenny Long
Aug 25, 2017 -

Bourne's Auto Center responded

WOW! We are honored to have earned your business 3 times!! We incredibly grateful to have you as a "customer for life." We agree, Kenny is amazing! We are fortunate to have him on our team and he appreciates your recognition and 5 star review! If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

August 24, 2017

Professional Our sales person was Kenny Long. He was helpful and friendly but extremely professional. I appreciated the no hassle pricing over other dealerships ba More

by Lassie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenny Long
Aug 31, 2017 -

Bourne's Auto Center responded

Thank you for taking time to review your experience at our dealership with our amazing associate Kenny Long! The experience you described is EXACTLY what every customer should expect when shopping for or purchasing a vehicle from our dealership. Your recommendation is appreciated by our entire team. If we can be of any further assistance please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

August 23, 2017

Not a good experience I found the car one online and called up and spoke to Derek . I came into the dealership the same day and asked to speak to him the girl told me to More

by Irishjules
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Derrick Sobers
Dec 14, 2017 -

Bourne's Auto Center responded

We are sorry that we are not able to earn your recommendation and you are disappointed. The experience you described is not what we expect from our team and it certainly has been addressed. If you need any further assistance please contact me directly and I would be happy to address them personally. My Sincere Apologies, Michael Kelley General Manager (508)-230-2903 mike@bournes.com

August 22, 2017

Service was exceptional!!!! We are a family that has bought cars from Bourne for over 10+ years. We love the service, from the selection of automobiles, price, dealing with no More

by sherylML350
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Machado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2017 -

Bourne's Auto Center responded

We are unbelievable appreciative of your families continued business. I believe the first car I assisted you with was a Mercedes C-Class back in 2003! It is always a pleasure assisting you and we are honored to have you as a loyal customer. If we can be of any further assistance please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

August 22, 2017

No pressure I feel this was the best car buying experience I have ever had. I put a few different cars on hold change my mind a couple of times and I felt no pres More

by Robert westland
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Saunders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Hymon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Santos
Aug 22, 2017 -

Bourne's Auto Center responded

WOW! We are so proud our team was able to provide you with the best car buying experience you have every had. Scott, Amy and Shawn appreciate your recognition and we are fortunate to have them on our team. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

August 22, 2017

Great experience Great service and easy to work with. I am very happy with my purchase and overall experience at Bourne's Auto Center. I definitely reccomend it. More

by Mkearney11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Machado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2017 -

Bourne's Auto Center responded

Thank you for choosing Bourne's Auto Center in Easton for your pre-owned vehicle. We are thrilled we were able to earn your 5 star rating! Your recommendation is extremely important to us and we look forward to providing those customers with a "No Hassle" buying experience. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

August 21, 2017

Painless I simply saw a truck I liked the price was good I compared to all local dealers and my salesman and manager made the rest of it happen no fishy busine More

by Kennedy
Recommend Dealer
Yes
Employees Worked With
Trevon Hubbard
Aug 21, 2017 -

Bourne's Auto Center responded

No Fishy business here! We appreciate your business and that you took the time to award us with 5 stars. If we can be of any further assistance please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

August 21, 2017

No pressure sales... I was very impressed with the laid back attitude of both sales and finance. I was at this dealer(due to my own indecision of a vehicle) for over 8 hou More

by Finally got a car 🤗
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Machado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caroline Simmons, Scott Santos
Aug 22, 2017 -

Bourne's Auto Center responded

Thank you for taking the time to review your experience and for awarding us with 5 stars! It was a pleasure assisting you and finding the vehicle that best fit your needs. The experience you described is EXACTLY what every customer should expect when shopping, purchasing and financing a vehicle at our dealership. If you have any further questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

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