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Bourne's Auto Center

South Easton, MA

4.9
4,926 Reviews
Our partnership with DealerRater has allowed us to take our customers feedback and continue to improve our operations everyday. You may find dealers that have more reviews than Bourne's Auto Center but we can assure you that not only do we sell more pre-owned cars than any other dealer, new or used, our reviews are REAL! What do we mean? We don't pressure our customers to write review. For example we don't setup a kiosk at our dealership to pressure our customers into writing a review, we don't compensate our sales associates or customers to write reviews, and we don't tell our customers to give us all 5's. Lastly, we respond to EVERY review! If you had a positive experience write about it and tell your friends and family. If you didn't have the experience we demand of ourselves, call us!
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135 Belmont Street

South Easton, MA

02375

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Showing 4,926 reviews

April 22, 2017

Great Dealership! My friend purchased three vehicles from Bourne's and highly recommended we go to them for our car. We worked with David Pair and he was so helpful and More

by KJohnson52888
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Pair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2017 -

Bourne's Auto Center responded

Thank you for your business and for taking the time to award us with 5 stars! It was a pleasure assisting you with your first vehicle purchase. Your recommendation is extremely important to us and we look forward to providing those customers with the same "No Hassle" pricing and customer service commitment. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

April 22, 2017

Great customer service! Sometimes things don't go as smoothly as you want, but without good customer service things could turn out to be disastrous. Bourne Auto truly worked More

by Leslie123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Saunders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caroline Simmons, Scott Santos
Apr 23, 2017 -

Bourne's Auto Center responded

Thank you for taking the time to review your experience and awarding us with 5 stars! We are honored to have earned your business and it was an absolute pleasure assisting you with the purchase of your Ford Edge. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

April 20, 2017

Awesome experience 👍 Bourne's Auto Center located in South Easton, MA did a excellent job helping my family find a vehicle that would work best for us. The finance process More

by Rgomes3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2017 -

Bourne's Auto Center responded

Thank you for choosing Bourne's Auto Center for your pre-owned vehicle. It was an absolute pleasure assisting you and finding the vehicle that best fit your families needs. We are thrilled you were able to take advantage of our competitive financing and we were able to make the process easy and friendly. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

April 19, 2017

Return Customer This is our second car purchased from Bourne. I'd say that is a recommendation on its own. Initial contact was Amy through internet sales. Always More

by BRIAN POWERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Saunders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2017 -

Bourne's Auto Center responded

Thank you for your continued business and support of our family owned and operated dealership. Mario, Jose, and Shawn appreciate your recognition and recommendation. We are thrilled you enjoyed our "No Hassle" pricing and customer service commitment. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

April 18, 2017

Smooth experience I saw via CarFax an SUV that I was interested in, and called about its availability. Jessica noted that the vehicle was available and arranged to have More

by RAV4
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Corneau
Apr 22, 2017 -

Bourne's Auto Center responded

Thank you for your business and for taking the time to review your experience. We are thrilled that this was your smoothest and stress free car buying experience. I appreciate your recommendation and feedback regarding the photos. You do bring out a good point about pre- photoing vehicles. As our reconditioning process currently flows, we check out our vehicles mechanically, order all necessary safety and maintenance parts, we then clean the vehicle, we photo the vehicle and then when all parts arrive we complete the mechanical servicing. We may be able to implement a process that if the vehicles has different tires installed our reconditioning manager can have our photographer re-photo the wheels. We are currently testing this as a result of your feedback and it may in fact help us sell more vehicles! If you have any further questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

April 18, 2017

"No Hassle" The best car buying experience i have ever had. Jess was kind and patient and listened to what i wanted. She didn't try to push me into just any car. More

by Michael Lazarte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Corneau
Apr 18, 2017 -

Bourne's Auto Center responded

Awesome! We are thrilled that we were able to provide you with best buying experience you have ever had. Jess and David appreciate your recognition and it was a pleasure assisting you with your purchase. Your recommendation is extremely important to us and we look forward to seeing you again for your automotive needs. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

April 17, 2017

Quick and efficient We went to the location after seeing the inventory online. Took our time looking at other cars on the lot. Decided on the make and model of our origi More

by Nina13
Recommend Dealer
Yes
Employees Worked With
Mario Lee
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Cygielnik
Apr 18, 2017 -

Bourne's Auto Center responded

Thank you for your business and for taking the time to review your experience. It was a pleasure assisting you with finding the pre-owned vehicle that best fit your needs. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

April 17, 2017

Mixed review...lost confidence My daughter bought her first car this weekend. Her sales associate was excellent; patient and friendly. He did a fantastic job finalizing the sale lat More

by young buyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derrick Sobers
Apr 18, 2017 -

Bourne's Auto Center responded

We are truly sorry that your vehicle did not pass inspection. We do a thorough inspection and certification on every vehicle to prevent this from happening. I am happy to hear we were professional and were able to resolve the issue quickly. Again, sorry this had to happen to you and your daughter and apologize for the inconvenience. If you have any further questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

April 15, 2017

No Hassle By far the best car buying experience I've ever had. They were transparent about the process and gave me a fair deal making it an easy process. I woul More

by Jdehi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2017 -

Bourne's Auto Center responded

Thank you for choosing Bourne's Auto Center for your pre-owned vehicle. We are thrilled you enjoyed our "No Hassle" pricing and customer service commitment. Your recommendation is extremely important to us and we look forward to assisting those customers with their automotive needs. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

April 14, 2017

2013 Chrysler 200 Top notch operation with great vehicles. No hassle fair pricing keeps it simple. Jose Garcia was a pleasure to work with. He was attentive and thorou More

by Mark Mantell
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2017 -

Bourne's Auto Center responded

Thank you for your your business and for taking the time to award us with 5 stars. It was a pleasure assisting you with the purchase of your pre-owned Chrysler 200. Jose and David appreciate your kind words and recognition. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

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