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Bourne's Auto Center

South Easton, MA

4.9
4,928 Reviews
Our partnership with DealerRater has allowed us to take our customers feedback and continue to improve our operations everyday. You may find dealers that have more reviews than Bourne's Auto Center but we can assure you that not only do we sell more pre-owned cars than any other dealer, new or used, our reviews are REAL! What do we mean? We don't pressure our customers to write review. For example we don't setup a kiosk at our dealership to pressure our customers into writing a review, we don't compensate our sales associates or customers to write reviews, and we don't tell our customers to give us all 5's. Lastly, we respond to EVERY review! If you had a positive experience write about it and tell your friends and family. If you didn't have the experience we demand of ourselves, call us!
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135 Belmont Street

South Easton, MA

02375

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Showing 4,928 reviews

October 30, 2016

Great experience with great sales people What I thought would be a fairly stressful experience (since I hadn't purchased a car recently) turned out to be a a very pleasant one. I was helped b More

by Gwyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Cygielnik
Nov 04, 2016 -

Bourne's Auto Center responded

We appreciate your families continued business. It was a pleasure assisting you with your purchase and we are thrilled you enjoyed our "No Hassle" pricing and customer service commitment. Matt and Kim appreciate your recommendation is extremely important to them to provide those customers with the same high level of customer service. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

October 27, 2016

Ford Fusion Purchase Great, clean car with low mileage. The process was very easy and fast. I was able to drive the car home at the end of the day. More

by Stephen Ferreira
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose was very friendly, knowledgeable and not pushy.
Oct 28, 2016 -

Bourne's Auto Center responded

Thank you for your business Stephen! It was a pleasure assisting you. We are thrilled our process was fast and easy and we will were able to get you home with the car in the same day. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

October 25, 2016

Excellent service We tried 4 different cars during our test drive. Though the center is closing, the clerks still waited for us with great patience. After the test driv More

by Dufan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Machado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2016 -

Bourne's Auto Center responded

Thank you for your business and for taking the time to award us with a 5 star rating! It was an absolute pleasuring assisting you with your purchase. We appreciate your kind words and our team will do whatever it takes to insure the customer has an enjoyable purchasing experience. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

October 25, 2016

Third Member of My Family to Buy from this Dealership Bourne's Auto Center is amazing for anyone that is completely intimidated by the whole car buying experience. Both my mother and sister have bought ca More

by Ashley V
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Cygielnik
Oct 28, 2016 -

Bourne's Auto Center responded

Awesome! We are honored to have earned your families continued business. Matt and our entire team truly appreciate your kind words and we are thrilled that you had a great time purchasing your vehicle. You are 100% correct with your description of our "No Hassle" pricing and customer service commitment, it provides a level playing field for every customer that is based on transparency. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

October 23, 2016

This was the best car buying experience I have ever had I was hours away from purchasing a car that I did not really love, for an uncomfortably high finance rate, overpriced and not much compromise (this de More

by Joanna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Machado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2016 -

Bourne's Auto Center responded

WOW! What an amazing and thorough review of your 5 star experience at our dealership! We are honored to have earned your business. It was a pleasure assisting you and we are thrilled you enjoyed our "No Hassle" pricing and customer service commitment. We look forward to seeing you and your hubby for your next purchase. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

October 21, 2016

No hassle,speedy, helpful Jose was amazing and we are happy with our vehicle and experience. It was a fast but friendly process.We will be back for car number two! More

by Joe Sinthavong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2016 -

Bourne's Auto Center responded

"No Hassle, Speedy, and Helpful" is exactly what every customer should expect when purchasing a pre-owned vehicle at Bourne's Auto Center. We appreciate your business and you taking the time to share your 5 star experience. We look forward to assisting you with your next purchase and appreciate the opportunity to earn your continued business. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

October 20, 2016

Great Service Kim is helpful and very patient to answer all my questions. I would recommend her to assist you when you want to purchase a car in Bournes Auto. More

by Hongji Liu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2016 -

Bourne's Auto Center responded

Thank you for your business and for taking the time to award us with a 5 star rating. Kim is a professional who is dedicated to a high level of customer service, we are fortunate to have her on our amazing team. She certainly appreciates your kind words and it was a pleasure assisting you with your pre-owned purchase. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

October 19, 2016

Good Experience Worked with Kim and Carlos. I asked a lot of questions, they were patient with me and answered my questions thoroughly. Kim was very friendly and comm More

by Penk
Recommend Dealer
Yes
Employees Worked With
Carlos Machado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2016 -

Bourne's Auto Center responded

Thank you for taking the time to review your experience at Bourne's Auto Center. We are honored to have earned your business and your amazingly kind words. Carlos and Kim are amazing members of our team and each of them appreciates your feedback. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

October 19, 2016

Easy transaction - no pressure sales! I called Bourne's to see if they had a particular car that I wanted to look at. It was ready for me to drive when I got there, I loved it and drove i More

by Cheryl M.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Machado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2016 -

Bourne's Auto Center responded

Thank you for choosing Bourne's Auto Center for your pre-owned vehicle purchase. We are thrilled you enjoyed our "No Hassle" pricing and customer service commitment and we were able to complete your transaction quickly and easily. Kim and Carlos appreciate your kind words and they are thankful they had the pleasure assisting you. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

October 12, 2016

Great car buying experience Jose and Shawn at Bourne's Auto Center were friendly, professional, and communicated all important information needed to complete the sale of my new c More

by JeanneMW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Saunders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2016 -

Bourne's Auto Center responded

Thank you for choosing Bourne's Auto Center for your pre-owned vehicle purchase. We are honored to have earned your 5 star review and your recommendation. We agree that Jose and Shawn are awesome and we are fortunate to have them on our team. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

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