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Bourne's Auto Center

South Easton, MA

4.9
4,928 Reviews
Our partnership with DealerRater has allowed us to take our customers feedback and continue to improve our operations everyday. You may find dealers that have more reviews than Bourne's Auto Center but we can assure you that not only do we sell more pre-owned cars than any other dealer, new or used, our reviews are REAL! What do we mean? We don't pressure our customers to write review. For example we don't setup a kiosk at our dealership to pressure our customers into writing a review, we don't compensate our sales associates or customers to write reviews, and we don't tell our customers to give us all 5's. Lastly, we respond to EVERY review! If you had a positive experience write about it and tell your friends and family. If you didn't have the experience we demand of ourselves, call us!
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135 Belmont Street

South Easton, MA

02375

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Showing 4,928 reviews

September 27, 2016

Good experience We knew the car we wanted and Jose was very responsive. He had the car ready to test drive. He expedited the sale and it went very smoothly More

by Smith
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Jose Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Cygielnik
Sep 30, 2016 -

Bourne's Auto Center responded

Thank you for taking the time to review your experience at Bourne's Auto Center. We are honored to have earned your business. The experience you described is exactly what every customer should experience at our dealership. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

September 27, 2016

Great place to buy a car I bought a Chevy Traverse from Bourne in September 2016. I worked with Jose and really enjoyed his service, other than the fact that they made me wai More

by Karl M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2016 -

Bourne's Auto Center responded

Thank you for choosing Bourne's Auto Center for your pre-owned Chevy Traverse. We are honored to have earned your business and your positive feedback. Our goal is to have every customer in and out within 1 hour and sincerely apologize if that did not happen with your purchase. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

September 25, 2016

Very easy, no pressure Kim Bailey was very knowledgeable on the car I was looking for. No pressure, willing to explain everything. Very smooth process and will do business More

by Frank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2016 -

Bourne's Auto Center responded

Thank you for awarding us with 5 stars! We appreciate your business and your kind words. Kim and our entire team appreciate your recommendations and we look forward to providing those customers with the same "No Hassle" pricing and customer service commitment. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

September 24, 2016

Excellent service! This is the second car we have bought from Bourne's and specifically this last experience was the best. I had first called Bourne's auto center lookin More

by asaysourivong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2016 -

Bourne's Auto Center responded

WOW! We are honored to have earned your business for a second time! Kim certainly appreciates your amazingly kind words. She is new to our team and we are fortunate to have her. Your recommendation is extremely important to us and we look forward to providing those customers with the same "No Hassle" pricing and customer service commitment. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

September 23, 2016

Easy in easy out No hassle easy in easy out won't buy a car anywhere else, went to buy a car at 3 pm and walked out of there with my new car by 4:30.... Very friendly More

by Njce1978
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trevon Hubbard
Sep 23, 2016 -

Bourne's Auto Center responded

Thank you for your continued business! It is always a pleasure assisting you and your family. We are thrilled we were able to earn your 5 star review. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

September 22, 2016

Awesome first dealership experience I was so pleased with this dealership, I was helped by Matt, he explained everything to me perfectly as I was a first time buyer today. The loan appli More

by Christypetrie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Cygielnik, Caroline Simmons
Sep 23, 2016 -

Bourne's Auto Center responded

Thank you for choosing Bourne's Auto Center! The experience you described is what everyone should expect when purchasing a pre-owned vehicle from our dealership. Your recommendation is extremely important to us and we look forward to providing those customers with the same "No Hassle" pricing and customer service commitment. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

September 19, 2016

2013 Altima SL We had such a great experience today. Scott helped us today and let us test drive every car we wanted. He was friendly and made us feel relaxed and it More

by Mq
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Saunders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caroline Simmons, Scott Santos
Sep 23, 2016 -

Bourne's Auto Center responded

Thank you for choosing Bourne's Auto Center for your pre-owned Nissan Altima! We are honored to receive your 5 star rating! We look forward to assisting you again with your next purchase. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

September 14, 2016

Easy and convenient Everyone we talked to was helpful and kind. We love our new car, and feel like we were treated well. We'll be back, for sure! More

by Amy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Machado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Santos
Sep 19, 2016 -

Bourne's Auto Center responded

Thank you for your business Amy! We are thrilled we were able to earn your 5 star rating! It was a pleasure assisting you and we look forward to seeing you for your next purchase. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

September 12, 2016

Best Dealership Ever ! Found car and dealership online via carguru-both rated high and it was right !! The purchase went through quickly. Emmanuel was a terrific, polite, More

by Patricia A Hempel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Machado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emmanuel **********, Brian Mountain
Sep 12, 2016 -

Bourne's Auto Center responded

WOW! You are the 1,000th review on dealerrater! We couldn't be happier to have such an amazing review for an amazing achievement. We are honored to have earned your business and your amazingly kind words. We will be sending you a little something in the mail as a token of our appreciation. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

September 12, 2016

10 time repeat customer, David Pair is a pleasure to deal wi First of all, the guys at Bourne's do a great job choosing their vehicles. I always walk away with a clean car at a great price. After 10 purchases More

by bosbaird
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Pair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Clark
Sep 13, 2016 -

Bourne's Auto Center responded

3 purchases this year, WOW! Thank you for your continued business over the years! We are honored to have you as a loyal customer. David and Mike are dedicated professionals who are committed to a high level of customer service. We are fortunate to have had both of them on our team for over 12 years! If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

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