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Bourne's Auto Center

South Easton, MA

4.9
4,764 Reviews
Our partnership with DealerRater has allowed us to take our customers feedback and continue to improve our operations everyday. You may find dealers that have more reviews than Bourne's Auto Center but we can assure you that not only do we sell more pre-owned cars than any other dealer, new or used, our reviews are REAL! What do we mean? We don't pressure our customers to write review. For example we don't setup a kiosk at our dealership to pressure our customers into writing a review, we don't compensate our sales associates or customers to write reviews, and we don't tell our customers to give us all 5's. Lastly, we respond to EVERY review! If you had a positive experience write about it and tell your friends and family. If you didn't have the experience we demand of ourselves, call us!
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135 Belmont Street

South Easton, MA

02375

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Showing 4,764 reviews

December 02, 2015

They do the right thing. Great car at great price. Had a couple of minor problems and they were taken care of quickly and with no hassle by the service department. More

by James
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : service department, Tanya Marsden
Dec 02, 2015 -

Bourne's Auto Center responded

Thank you for choosing Bourne's Auto Center for your pre-owned vehicle purchase. We are sorry to hear that you had some issues, but delighted to here that they were addressed promptly. If you have any questions or concerns please do not hesitate to contact us. Thank you for taking the time to review your experience. Michael Kelley General Manager

November 30, 2015

Friendly, helpful and speedy service Recently purchased a used vehicle. Staff helpful without being pushy. charming as well. When I picked up the car it was clean and ready to go. The p More

by oldnavy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Machado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jake Nevens
Dec 02, 2015 -

Bourne's Auto Center responded

Thank you for choosing Bourne's Auto Center for your pre-owned vehicle purchase. We appreciate you taking the time to review your experience. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

November 28, 2015

Best car buying experience I've had I happened upon Bourne's while searching Cars.com. I was pleasantly surprised at how stress-free my experience was. The facility as well as the staff More

by Anni
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Mike Clark
Dec 02, 2015 -

Bourne's Auto Center responded

WOW! It was a pleasure providing you with "the best car buying experience you have ever had." We truly appreciate your kind words about our staff both in sales and service. Your recommendation is extremely important to us and we look forward to providing those customers with the same "No Hassle" pricing and customer service. Thanks Again, Michael Kelley General Manager

November 25, 2015

Solid Experience Start to End Well played Bourne's Auto Center. I appreciated the way they handled business. No haggle pricing is my type of system though. They have a variety of v More

by Cupcakes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy , Andrew Gesner, Alyssa Dowgos
Nov 28, 2015 -

Bourne's Auto Center responded

Thank you for choosing Bourne's Auto Center for your pre-owned vehicle purchase. We are thrilled to have earned your business and you 4.6 star review. It was a pleasure assisting you with your purchase and we appreciate your honest feedback. To be honest, we did not intentionally not photo the scuffed wheel and we apologize for that. I would be more than happy to refinish that wheel for you at no charge. Your recommendation means the world to us and we look forward to providing those customers with the same "No Hassle" pricing and customer service experience. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

November 25, 2015

Great place to car shop! My last 2 vehicle purchases were made through Bourne's and on both occasions the experience was very positive. The staff has been helpful and friendl More

by Don M
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Dowgos
Nov 25, 2015 -

Bourne's Auto Center responded

Thank you for your continued business and for your 5 star review! We appreciate your kind word and it was a pleasure assisting you with your purchase. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

November 24, 2015

Stress free and easy I dealt with Seng Pell last week when purchasing my son's car. He was informative and went above and beyond to fulfill all our needs and requests. E More

by Grateful65
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Nov 25, 2015 -

Bourne's Auto Center responded

Thank you for choosing Bourne's Auto Center for your pre-owned vehicle purchase and for taking the time to review your experience. Seng is a dedicated professional who is committed to customer service and we are fortunate to have him our team. He appreciates your amazingly kind words. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

November 23, 2015

Great experience Dealt mostly with Dave Olson. Had the best car-buying experience! Bourne's has great deals on cars, very friendly and experienced staff, and great q More

by Roman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nov 25, 2015 -

Bourne's Auto Center responded

Thank you for your business and for awarding us with a 5 star review of your experience. Dave Olson is a true professional who is committed to the highest level of customer service. We are fortunate to have hime on our amazing team. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

November 23, 2015

Low prices are not their only great quality! A friend recommended Bourne's after we mentioned our frustration at another dealership. We did some looking online and found their prices to be the B More

by DJWilson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nov 25, 2015 -

Bourne's Auto Center responded

WOW! Thank you for your amazingly kind words about our dealership and our team. It was an absolute pleasure assisting you with your purchase and arranging suitable financing. Your recommendation is extremely important to us and we look forward to providing those customers with the same "No Hassle" experience. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

November 23, 2015

Great dealership This is how car shopping should be - no hassle, friendly, helpful. The prices are online and there is no other 'sticker' price when you get there. No More

by chris-bondaren
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Andrew Gesner
Nov 25, 2015 -

Bourne's Auto Center responded

WOW! Thank you for amazing review of your car buying experience! The experience you described is EXACTLY what we expect every customer to experience. David appreciates your high recommendation. It was a pleasure assisting you. If you have any questions or concerns please do not hesitate to contact us. Thank you for your business! Michael Kelley General Manager

November 23, 2015

Lowest price and easy to work with Mario in sales and Carlos from finance made the whole process go very quickly and smoothly. They didn't move on their price, but it was already 10% lo More

by LukeG37x
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Machado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2015 -

Bourne's Auto Center responded

Thank you for your business and for taking the time to award us with a 5 star review. Mario and Carlos are AWESOME! They appreciate your kind words and it was an absolute pleasure assisting you with your purchase. We look forward to seeing you for your next purchase! If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

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