Bourne's Auto Center

Great Overall Experience I was in the market to replace my older SUV so I decided to look around at dealerships for a new/newer vehicle. I called and stopped by a few places I was in the market to replace my older SUV so I decided to look around at dealerships for a new/newer vehicle. I called and stopped by a few places and ran into "hard" sell tactics including phone stalking and refusing to give out much info because "I might shop the price"... I spoke with a friend at work and they recommended Bourne's. I worked with Seng and in my opinion it was a great overall experience. I stopped in one day without enough time to really go through the process, Seng took care of looking through inventory and let me take a car for a spin without any pressure to buy. I wound up coming back a few days later and again I was treated to an excellent, low key experience without any overt salesmanship going on... Seng helped me find and test a few cars until I found what I was looking for. I checked kbb and all the vehicles I tested were priced on the lowered end of the fair price spectrum. Throughout the entire process Seng was upfront with information, friendly, and professional, I would give him my highest recommendation. When we finished finding the car Seng handed the paperwork over to Andy who I also believe to be top notch. Andy made the process so simple and fast that I almost couldn't believe how easy it was. After the paperwork was complete the guys in the shop took over and did a full safety inspection and servicing on the car and I couldn't be happier with my purchase. I would give the entire crew and business strategy at Bourne's an A+. Give them a try, you won't regret it. More

Positive experience Although we need to wait in order to see if our car is really in so good conditions (it seems to be!), after one week we can say that buying a used ca Although we need to wait in order to see if our car is really in so good conditions (it seems to be!), after one week we can say that buying a used car from Bourne's auto was a positive experience. Jake Nevens is very professional. We come from a foreign country and we were happy to find somebody able to answer to all our questions and to help us wrt some administrative issues. The customer service was satisfactory. More

Excellent customer service and follow up I bought a used car at Bournes a few weeks ago. I saw it online and pictures were exactly as the car was (no fancy angles or distracting showroom back I bought a used car at Bournes a few weeks ago. I saw it online and pictures were exactly as the car was (no fancy angles or distracting showroom background). I worked with Jake Nevens who was very professional, friendly, was able to answer all questions etc. He took me through the entire process. The customer service was top notch and made the purchase very easy: I traded in an older vehicle and received a fair price, I received a courtesy car while my new vehicle was prepared, during a final inspection they noted a small leak in one of the fluidic systems, which they repaired immediately , they also performed an oil change, they did the RMV registration on-site and faxed the paperwork to my insurance. The car only came with one key, so they enquired with the previous owner, received two additional keys and sent them to me. Lastly, I needed a privacy screen for the back (it is an estate), so they went ahead and ordered the missing part in the right color and everything. Really honest and fantastic customer service. If they sell a car you want, go and buy it there. More

Best Dealership to Buy a Used Car I submitted a survey last year when I purchased my first car from Bourne's but am compelled to single out this dealership as a complete full service a I submitted a survey last year when I purchased my first car from Bourne's but am compelled to single out this dealership as a complete full service and first class company. I recently purchased my second car from David Pair who is always helpful and thorough. There is clearly a team effort approach and they do care about the customer and ensuring you are completely satisfied throughout the process including when you drive away which is unlike some dealerships who only care about the sale. In addition to David, Seng Pell, Shawn Saunders and Carlos Machado from Finance made this a tremendous experience. Our family is thrilled with the car and I can say freely that this is the only dealership where I will purchase cars in the future. More

A Good Used Car Buying Experience I had a positive experience buying a used car from Bourne's Auto Center. David Pair was very professional and a pleasure to work with. He kept me inf I had a positive experience buying a used car from Bourne's Auto Center. David Pair was very professional and a pleasure to work with. He kept me informed at every stage of the process and everything went smoothly. I was happy with the price I paid for the car I purchased and also with the amount given for my trade-in. More

Honest, personable and all around great experience. This dealership is not similar to other dealerships I've worked with. What you will notice right off the bat is that the sales associates and managers This dealership is not similar to other dealerships I've worked with. What you will notice right off the bat is that the sales associates and managers work together to make your experience smooth and hassle free and it remains that way till you walk out the door with the new keys in your hand. I worked with Shawn Weir, Jake Nevens and Shawn Saunders all of which worked efficiently to make my purchase simple and enjoyable. The business has a great selection of vehicles which are all available to test out at the snap of a finger. I would definitly recommend any potential car buyer or trader to go to Bourne's Auto Center, they know their stuff. What really stood out to me was the patience and dedication that Jake Nevens put in to help me out. If you go to Bourne's Auto Center I suggest you ask for him. He's your best bet. More

Very impressive with the Customer Service with a good price I found Bourne's' Auto from Edmund.com when I was searching to buy a lightly used vehicle(2011 Nissan Rogue SL). I requested a test drive appointment I found Bourne's' Auto from Edmund.com when I was searching to buy a lightly used vehicle(2011 Nissan Rogue SL). I requested a test drive appointment via the website. I got a call from Dave Pair the next business day and got to test drive the vehicle the same day during my lunch time. Also, I had my older Maxima appraised for the trade-in. I actually the NO Hassel price from Bounes because it saved a lot of my time on the number game other dealership plays. I put down my $300 refundable deposit over the phone. Next, I setup another appointment to have the Vehicle checked out by my own mechanic. Dave was so awesome to make it happened for me(I was very impressive). They brought the Rogue to my mechanic to check out. They fixed the minor oil leakage in the shop, but I still wanted the vehicle. So, I moved forward with paper work, etc. I enjoyed the responsive customer service Dave provided. No Sales pressure; he is very straight forward. If you don't like the price or the vehicle, you can just walk away. No persuasion from their end; very professional. I will recommend Dave Pair to my friends and neighbors; BTW, Andrew was very professional as well for the financial paperwork. More

Great service and prices! I am extremely pleased with the service and personable staff at Bourne's. They continue to exceed my expectations and I would recommend anyone to buy I am extremely pleased with the service and personable staff at Bourne's. They continue to exceed my expectations and I would recommend anyone to buy their vehicle from them! I will continue to purchase cars from here for years to come! More

Great experience, will buy from again! Our sales consultant ran a no- pressure environment. Dan was a fantastic person to help us buy a car. I would recommend Bourne's to anyone who wants g Our sales consultant ran a no- pressure environment. Dan was a fantastic person to help us buy a car. I would recommend Bourne's to anyone who wants great deals on autos of all kinds! More

EXCELLENT, EXCELLENT, EXCELLENT! I have purchased many vehicles from Bourne, every visit, every purchase is extremely pleasant! No high pressure sales associates at this dealership. I have purchased many vehicles from Bourne, every visit, every purchase is extremely pleasant! No high pressure sales associates at this dealership. Always an excellent experience. Dan and Shawn were the best that I have dealt with over the years. I cannot say enough kind words. Along with that I LOVE MY NEW RIDE! More