Bourne's Auto Center

we purchased a used mercedes benz It was a pleasant buying experience . I saw several that I liked on the internet, called Jake and went over what my wife wanted for options and what It was a pleasant buying experience . I saw several that I liked on the internet, called Jake and went over what my wife wanted for options and what was in inventory at that time.Two weeks later the right car for her came in.Jake looked the car over knowing she was particular on condition. He called us back,we went the next day and I will say it was everything he said it was..Drove it and bought that day.Everyone on the Bourne Team was great!! They even delivered to us in Plymouth. Great job guys... Paul in Plymouth. More

The Best are at Bourne Jake was very knowledgeable, friendly, and honest during the entire time working with him. He kept me up to date and gave me great guidance and reccom Jake was very knowledgeable, friendly, and honest during the entire time working with him. He kept me up to date and gave me great guidance and reccommendations regarding my purchase. Jake always put my best interests first and foremost. More

Used car Overall a pleasant buying experience. Friendly staff and competitive prices. I never felt rushed. The sales person was knowledgeable and assisted with Overall a pleasant buying experience. Friendly staff and competitive prices. I never felt rushed. The sales person was knowledgeable and assisted with the decision making process. More

A perfect car buying experience. This was the best dealership. No hassles, no haggling and no pressure. We arrived and John was ready to help us. We told him the vehicle we were inter This was the best dealership. No hassles, no haggling and no pressure. We arrived and John was ready to help us. We told him the vehicle we were interested in and he got the keys right away and offered us a test drive. Before we left we told him there were two other vehicles we were interested in. By the time we left he had both of them lined up and ready for us to look at. Impressive since one needed to come from their other lot. He also understood that we needed to be sure our car seat and stroller fit. We took a nice long drive and when we got back the was still no pressure. We told him what we wanted for our trade and he worked with Shawn to get it for us. Working with Andrew in finance was a breeze. Then other employees were so polite as well. Overall a great experience. I have a problem with pushy overbearing sales people and John and Shawn were the farthest form pushy. Highly recommended. More

Excellent buying experience My wife purchased a Mercedes ML 350 at Bournes Auto Center. The reason she was looking at the car was the color, although I was more interested in a g My wife purchased a Mercedes ML 350 at Bournes Auto Center. The reason she was looking at the car was the color, although I was more interested in a good price. This car had both: the right color and a good price. We worked with Brian on this deal. Brian is a easygoing salesperson. He gave us the car for a test drive and we then agreed on the terms of the deal which included the removal of existing scratches on the body. When I picked up the car all scratches were removed and it looked great. I am happy with the whole buying experience and I would definitely recommend Bournes and Brian. More

ABSOLUTELY SPECTACULAR! I just picked up a gorgeous Audi S5 convertible at Bourne's. The experience could not have been better. Flawless. I called David and arranged a tim I just picked up a gorgeous Audi S5 convertible at Bourne's. The experience could not have been better. Flawless. I called David and arranged a time to look at the vehicle. When I arrived, the car was pulled up front and ready to go. There was some initial confusion about the tires, but not only did the staff at Bourne's address the issue honestly and with integrity, they agreed to fix the issue at their cost. I then asked if I could take the car down to the local Audi dealer for an inspection. No problem. Before I knew it, they took it down the street and had the vehicle gone over bumper to bumper. There was a very minor issue with the car (hardly worth mentioning), which, you guessed it, Bourne's fixed for free. How do these guys make any money? I had been looking for this type of vehicle for years. The vehicle price was at least $5-$7K (!) lower than any other comparable vehicle in the area. And they gave me by far the most for my trade. More than I originally paid for the car! Dave - and then Shawn - ran around like crazy making sure the car was ready when promised. Even the general manager and the owner took a personal interest in my buying experience. Both Michael and Jason made the time to meet me when I arrived to close the sale. Their inspiring words sealed it for me. This was no ordinary dealership. When I picked up the car, I noticed that the driver side windshield wiper was missing. Even though it was after hours, Shawn found NEW wiper blades and had them installed immediately. Shawn apologized profusely. It was really no big deal. There was no rain in the forecast. Growing up in the projects in Worcester, MA, I never dreamed I would be in a position to own a vehicle of this quality. Bourne's made this dream a reality. I work with several high net worth individuals who live south of Boston and who buy cars more often than my wife buys shoes (which is saying something). I have made it a point to share my experience with as many of those folks as possible. More

HIGHLY RECOMMEND THIS DEALER!!! I was looking for a Lexus GS 350 with the color combo of white with tan interior in my state of NY and couldn't find what I was looking for. When I b I was looking for a Lexus GS 350 with the color combo of white with tan interior in my state of NY and couldn't find what I was looking for. When I broaden my search for this vehicle, I came across Bourne auto on the web. I called to inquire about this car and I was told by one salesperson that the car was available. I called the next day and another sales person told me the car was JUST SOLD that morning. I was really disappointed because the first sales person NEVER returned my phone calls and I left 3 voice mail messages. I then decided to call back and put my name on a waiting list just in case this car happens to come through their lot again. I spoke to John Benner and explained to him the situation; John researched the stock number of the vehicle I originally wanted and told me that the vehicle was actually STILL available. John also explained the reason why I was given inaccurate information and decided to take over and help me from there. John went above and beyond the call of duty in working with me and kept me in the loop by communicating with me via text and email. THANK YOU!!! John, Andy Gesner and Michael Kelley for making my car buying experience Stress -free!! Especially coming from another state. I HIGHLY recommend Bourne auto to anyone looking for a Great pre-owned vehicle that is clean and at a very reasonable price. More

Great service , extremely happy with my new purchase and I would recommend it to anybody. I plan on driving this car for a very long time , extremely happy with my new purchase and I would recommend it to anybody. I plan on driving this car for a very long time More

Bourne easy to work with.. Over the past year I have purchased a couple of vehicles at Bourne Motors. They make it very easy to do business with. The pricing is upfront and Over the past year I have purchased a couple of vehicles at Bourne Motors. They make it very easy to do business with. The pricing is upfront and competitive and the trade values are fair. I would not hesitate to recommend them or do more business with them in the future. More

Service dept Bought a car at bournes about 9 months ago with a full warranty and had a great experience. The sales person was awesome and wasn't too pushy. Took i Bought a car at bournes about 9 months ago with a full warranty and had a great experience. The sales person was awesome and wasn't too pushy. Took it in to be serviced, they had it for a week and put broken parts back into my car without telling me that the warranty plan didn't cover the $10 part. I would have been glad to pay for it because when a car is supposed to be fixed, it's not supposed to have broken parts put back in it. That's the whole point of it being FIXED. these guys don't care about their customers. What a joke. Mario in the service department is clueless as to what's going on. If I knew it was going to be like this I would have never bought a car from them. More