Back

Bourne's Auto Center

South Easton, MA

4.9
4,941 Reviews
Our partnership with DealerRater has allowed us to take our customers feedback and continue to improve our operations everyday. You may find dealers that have more reviews than Bourne's Auto Center but we can assure you that not only do we sell more pre-owned cars than any other dealer, new or used, our reviews are REAL! What do we mean? We don't pressure our customers to write review. For example we don't setup a kiosk at our dealership to pressure our customers into writing a review, we don't compensate our sales associates or customers to write reviews, and we don't tell our customers to give us all 5's. Lastly, we respond to EVERY review! If you had a positive experience write about it and tell your friends and family. If you didn't have the experience we demand of ourselves, call us!
Contact Dealership

135 Belmont Street

South Easton, MA

02375

Directions

By Type

Showing 4,941 reviews

June 30, 2013

All in all a good place. Went in knowing I wanted the car and wasn't gonna haggle or anything just wanted it. So they helped me out with financing and all the paper work including swapping my plates, was ver More

by GuardianMagnus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Shawn Weir
Jun 30, 2013 -

Bourne's Auto Center responded

Thank you for taking the time to review your experience at Bourne's Auto Center. We are glad that we made the transaction easy for you. I apologize that you had to wait longer than expected. Once a customer has selected a vehicle it is our goal to get them in and out within 30 minutes. There are some variables that are outside of our control(i.e. banks, registry and insurance companies). I will look into the circumstances regarding your delay and we will work to improve it. We can always improve and it is this type of feedback that will make us better. Thanks Again, Michael Kelley General Manager

June 28, 2013

Super friendly and easy to work with. Was such a simple and pleasant car buying experience from the moment I first walked in to my next visit when I drove home with my new car. More

by TimBoucher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jake Nevens, Andrew Gesner
Jun 30, 2013 -

Bourne's Auto Center responded

Thank you for the 5.0 Rating!! We strive to have all of our customers leave 5 star reviews. I also want to thank you for taking the time to review your positive experience. If you have any questions or concerns, please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

June 28, 2013

David was always very friendly and accommodating. Anytime I emailed or called I always received a response and I never felt like I wasn't important. After the sale, I have an item I need to take car More

by Snicklas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jun 30, 2013 -

Bourne's Auto Center responded

Thank you for taking the time to review your experience at Bourne's Auto Center. David has been with us for almost 8 years and we are thankful we have him. Happy employees make happy customers and it sounds like you had the experience we demand of ourselves everyday. If you have any questions or concerns, myself or David would be happy to help. Thanks Again, Michael Kelley General Manager

June 27, 2013

David Pair was my salesperson and he was excellent. It was my first shopping experience at Bourne's and I went on the recommendation of a friend who has purchased cars there. David was very patient with More

by mjlaw33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jun 28, 2013 -

Bourne's Auto Center responded

Thank you for the 5.0 Rating! We strive to have every review score us with all 5's! We are thrilled that you had the experience we strive to provide everyday to every customer. If you have any questions or concerns please do not hesitate to contact us. We look forward to assisting your family and friends. Thanks Again, Michael Kelley General Manager

June 26, 2013

Rare to find honest used car dealers, without the sleazy sales routines, Bournes is one of those rare dealers. They are upfront and straight forward, no sales pressure and relaxed atmosphere. I have worked More

by afzalb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jun 28, 2013 -

Bourne's Auto Center responded

Thank you for your repeat business. The best measure of our customer service is the amount of repeat and referral business we receive every month! We look forward to assisting you with your third vehicle purchase in the near future. If you have any questions or concerns, please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

June 25, 2013

It was my very first time buying a car and the staff made me feel comfortable and welcome. Jake was very understanding during the sale when I changed my mind and bought a different car, even though he had al More

by kohal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jake Nevens
Jun 28, 2013 -

Bourne's Auto Center responded

Thank you for taking the time to review your experience at Bourne's Auto Center. We are happy that we were able to assist you in finding the vehicle that best fit your needs. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

June 24, 2013

After checking the price online, I decided to come the Bourne and test drive the car. David Pair was the person I dealt with. He was very friendly and accommodating. I wasn't going to purchase the car unt More

by healer15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jun 28, 2013 -

Bourne's Auto Center responded

Thank you for taking the time to review your experience. We have used the "No Hassle" pricing philosophy since 2003 and it forces us to price our cars best in the market. We are thrilled you had the experience that we demand of ourselves everyday. If you have any questions or concerns, please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

June 20, 2013

The Employee promised multiple things in which he did not follow through on any of them. He told me we would get a certain interest rate as long as my credit was good, but then once I showed up to purchase t More

by allisonlemo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jake Nevens
Jul 17, 2013 -

Bourne's Auto Center responded

At Bourne’s Auto Center we participate in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at their dealership. As soon as this review was submitted I immediately attempted to contact you via telephone and email. I did not receive a response to either of these. I made a third attempt to contact you via phone 3 days later, to no avail. I then responded through Dealerrater’s messaging system and was able to receive a response that said there was nothing that we could do to fix your problem. I returned that message with an attempt to fix the problem in good faith, to date I haven’t received a response. So far this year we have currently sold 1,228 vehicles and this is only the second negative review we have received thus far this year. It is worth noting that neither of these reviews were the result of the quality of the vehicle we sold, meaning there has been no mechanical breakdowns or safety issues. I will address the issues that you have taken issue with and best explain them so that potential customers are aware of these facts when purchasing a pre-owned automobile at Bourne’s Auto Center or elsewhere. The rate that is currently quoted at our dealership is 1.99%. This is the absolute lowest rate we can offer but not every customer or every vehicle qualifies for this rate. This was explained to you multiple times BEFORE you signed any paperwork, you also changed vehicles from a 2011 vehicle to a 2007 vehicle. Unfortunately, a 2007 vehicle does not qualify for the same rate as a 2011. If you were unhappy with the rate, you could have choose not to move forward with the purchase or obtain financing through your own bank. As for the second key, simply put we advertise EVERY vehicle with one key and one remote, some cars have multiple keys some do not. We fully disclose this in every vehicle description on-line. Lastly, we have no record in our system that the vehicle did not pass inspection. After you took delivery of the vehicle it has NEVER returned to our dealership. We are not saying that the vehicle did not pass inspection, but I also have no record that it did not either. It is simply not true that we do not care about customers after they leave the lot, which is why we have been a Certified Dealer with DealerRater since 2007. My resolution still stands if you would like to contact me. Michael Kelley General Manager

June 12, 2013

Shawn and Andy were great and got us into a new truck for our small business! We highly recommend them to anyone who has had some trouble getting financed, or Looking for great service. More

by Pool pros inc
Price
Recommend Dealer
Yes
Employees Worked With
Shawn, Andrew Gesner
Jun 17, 2013 -

Bourne's Auto Center responded

Thank you for taking the time to review your experience. We are thrilled that we were able to secure competitive financing for you and able to get you into a truck that fit your needs. We wish you much success in your business. Thanks Again, Michael Kelley General Manager (508)230-5885

June 11, 2013

No hassel, good product information, this was the second time I purchased a vehicle from Bourne's and will absolutely be back again in the future. More

by shiz1156
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jake Nevens
Jun 17, 2013 -

Bourne's Auto Center responded

Thank you for the 5.0 Rating! We appreciate your repeat business! If you have any questions or concerns please do not hesitate to contact us. Thank you for taking the time to review your experience. Michael Kelley General Manager (508)230-5885

...
469
...