Bourne's Auto Center

I needed to buy a car and in the past, the buying experience always felt like having a root canal without anesthesia, in fact, I think I would rather have the root canal instead of buying a car. experience always felt like having a root canal without anesthesia, in fact, I think I would rather have the root canal instead of buying a car. I was referred to Bourne's from a friend who has purchased from them in the past. I did not really know what to expect when I first went into the dealership. Upon arrival, I was not immediately accosted by sales people from every direction. The dealership was very busy and I asked for Mike Kelley who greeted me right away. Mr. Kelley put me in touch with his senior sales representative, David Pair. Mr. Pair was juggling at least 1 phone call and 2 customers and still took a moment to acknowledge us and apologized for the delay. Once we were able to meet with Mr. Pair, he listened to all of my concerns and allowed me to take my time looking over the cars that I was thinking of and made the process of taking a car for a test ride hassle free and easy. After taking a couple of cars for a ride, i narrowed the search to one vehicle, however the specific vehicle I wanted was unavailable for a test ride as it was being prepared for sale and not customer ready. I was told that I would receive a call when I could come and take the car for a test ride and on Monday early afternoon, I received a call, went and took the car for a test ride. The test ride revealed that the car needed an alignment but otherwise was perfect. I purchased the car, a 2006 BMW, my first BMW, and picked it up a couple of days later. The entire buying process was smooth, pressure free and the process of financing the car and purchasing the extended warranty, which I did purchase, was easy and the overall time that the entire process took to test ride and walk out the door with the car was no more that 90 minutes. I will definitely recommend Bourne's, David and Mike to my friends and family, in fact, I already have, and when the time comes for me to purchase another car, we will return to Bourne's again. Thank you to David, Mike and Andy for making this process easy and without pressure. More

Andrew and Jake were really nice and my bf have been trying forever to get a car and we Fi ally did they explained everything so well that we had no questions in the end they even made sure the insuranc trying forever to get a car and we Fi ally did they explained everything so well that we had no questions in the end they even made sure the insurance agency had everything we needed this is why I gave them all five stars they were great to work with More

I Had a very easy and pleasant experience at Bournes. Jake was very helpful and friendly and made the purchasing experience enjoyable. The car looks and rides great and I'm very happy with my purchase. Jake was very helpful and friendly and made the purchasing experience enjoyable. The car looks and rides great and I'm very happy with my purchase. More

I had a great experience at Bourne's! Mike Kelly was a pleasure to work with which made purchasing a car a no brainer at the end of the day. I hope to have my 2011 Benz for a while, but if I'm ever in t a pleasure to work with which made purchasing a car a no brainer at the end of the day. I hope to have my 2011 Benz for a while, but if I'm ever in the market again....I'm going to Bourne's! More

We were in need of a good, quality used car and knew there were financial considerations. Searched the website for Bourne's Auto and found two cars. Sent an email and Michael Kelley responded quickly. there were financial considerations. Searched the website for Bourne's Auto and found two cars. Sent an email and Michael Kelley responded quickly. Replied by email and Michael said he wasn't available but that David Pair would assist us. We went to see the cars on Sunday and were happy that we were allowed to look around without being attacked by any sales people. We met with David, took the car for a test drive and fell in love! David was very knowledgeable about the car, the dealership and the services provided. We filled out the paperwork and met with the Finance Manager. He was also very easy to work with and we purchased the car and picked it up on Thursday. In less than a week, everything was taken care of and we had a newer car. I would highly recommend this dealership for their knowledge, great customer service and quality cars. A huge THANK YOU to David for excellent service! More

Fabulous experience at Bourne's Auto. Our salesperson Tim was extremely helpful. Great quality car. I would highly recommend this dealership to my friends and family. Tim was extremely helpful. Great quality car. I would highly recommend this dealership to my friends and family. More

This was our third time purchasing a used vehicle from the Bournes Auto Center. David Pair has been our salesman on all 3 purchases. As always, David Pair provided us with outstanding service. The pric the Bournes Auto Center. David Pair has been our salesman on all 3 purchases. As always, David Pair provided us with outstanding service. The prices are more than fair and I will be buying a vehicle from Bournes Auto Center in the future. Thanks. More

Everyone I dealt with was friendly, responsive and knowledgeable. They addressed a few very minor issues with the car I was purchasing and told me not to worry, they would take care of it. Delivery of knowledgeable. They addressed a few very minor issues with the car I was purchasing and told me not to worry, they would take care of it. Delivery of vehicle was done very efficiently and I drove away with a full tank of gas, complements of Bourne's. Very impressive level of customer care. I would definately recommend this dealer. More

I needed a car in a hurry and I did not want to spend a ton of money for a reliable car. I looked at a few places, and then came upon Bourne. There were a lot of cars to choose from. Dave was super-helpful ton of money for a reliable car. I looked at a few places, and then came upon Bourne. There were a lot of cars to choose from. Dave was super-helpful and friendly. I got excellent service, though the waiting time was a tad longer than I might have liked. I loved my new (used) car though, and I got a tremendous deal on it. Very pleased and would definitely recommend Bourne. More

I just recently purchased a 2012 Mustang from Bourne's Auto and it was a wonderful experience! I'm always a little reserved about shopping for a car because around my area its mostly the stereotypical car Auto and it was a wonderful experience! I'm always a little reserved about shopping for a car because around my area its mostly the stereotypical car sales people who swarm you the moment you step out of your car and always "need to go talk to their manager" every few minutes when it comes time to buying the car. My experience at Bourne's was quite the opposite, it was the most laid back, customer-driven car buying experience I've had to date. My sales associate was David Pair and he was great, very prompt email responses to all of my questions that I had about buying the car and he was most friendly. There was a great price on the particular year/make/model that I was looking for, cheapest within 50 miles of me. Bourne's 'no-haggle' price is exactly that, no haggling needed or allowed hah. No worries though, price was great. Would recommend to all of my friends/family More