The initial experience of browsing the website for a vehicle that fit my criteria was easy to use and fairly in-depth. Upon visiting the dealership, I was greeted very quickly and brought out to view the cars I had called in earlier to see. I was allowed to test-drive them on my own, which was very helpful as I could really put them through their paces. As I was not ready to purchase that instant, I asked if I could bring the wife and kids back for a second test drive the following day, which was no problem. Upon returning, I added a 3rd vehicle I wanted to drive and was had no problem being obliged. The tough part was deciding which vehicle to choose. We collectively decided on a 2004 Hyundai Sonata that had 46K on the odometer.
I had read the Carfax and subsequent service records attached and saw that a lot of parts had been recently replaced. I thought the mileage was great for a 9 year old car and now it had a lot of new parts to boot. This should have been a red flag to me but, as I am not a mechanic, I didn't put 2 and 2 together.
Two weeks after after I purchased the car, I had my first problems. The alternator went and took the battery with it. I returned the vehicle to the dealer who promptly replaced both items along with new pulleys and a new belt, no charge to me.
A few thousand miles later, I woke to a puddle of anti-freeze under my vehicle. After having surpassed the standard used car warranty based on the mileage I put on the car, I brought it to my own mechanic to see what was wrong. He immediately told me that the bad news was that the water pump was gone and it was standard procedure to change the timing belt when this was done concurrently. This was going to equal a minimum of $500. The worse news he gave, however, was that the engine was not original to this car. There were markings all over the engine that it was a replacment, coupled with the fact there was evidence the hood had been removed to pull the engine. Needless to say, I was not happy with the fact that I was sold a car with an advertised 46K miles on it, only to have a replacement engine with untold mileage and several major problems occurring within 5000 miles of purchasing it.
I phoned the service center at Bournes and explained the situation as told by my mechanic. I was told to have it towed and they would verify what I stated. I then spoke with the general manager, Mike Kelley, regarding it not being the car I thought I was getting and the issues I had already been experiencing with it. He stated he would have the service look into it and not worry about it. They subsequently confirmed my mechanic's diagnosis and agreed about the replacement engine.
I then sat down with Mike Kelley and discussed the options for this vehicle. As the Carfax did not report the engine had been replaced prior to Bournes obtaining it, it was new territory for them as well. After keenly listening to my concerns and understanding that issue needed to be addressed, a mutual agreement was reached. Mike had the problems repaired with no charge to me and subsequently offered an extended, in-depth engine warranty for my vehicle. As I truly enjoyed the vehicle and wanted to keep it (especially now with all the new parts), I felt a lot more secure with the extended warranty.
What could have been a disaster of a used car purchase from a less trust-worthy and reputable dealer, was turned into a pleasant experience with Mike. I firmly believe and trust this weird issue with the replacement engine was not known by the dealer and they have taken responsibility to make it right. I would buy another vehicle from them again in a heart beat. I appreciate their honest approach to service and fair vehicle pricing. Thank you Mike and thank you Bourne's!