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Bourne's Auto Center - Service Center

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16 Lifetime Service Reviews

135 Belmont Street, South Easton, Massachusetts 02375

16 Reviews of Bourne's Auto Center - Service Center

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November 07, 2014

"Re-review of my Volvo Purchase"

- Monomoscoy1

I am re-writing my review of my purchase of my Volvo. I recently had written a bad review for Bourne Auto when I discovered that I had tires that were cupped and wasn't aware of it until I had the tires rotated. I was just 10 days over my 90 day warranty from Bourne Auto Sales when I made the discovery. I finally contacted Shawn Saunders, the sales manager, and he did in fact give me two new tires to replace the bad tires. So in light of this good will act on their part, I would in fact buy another vehicle from them. However I would advise that the buyer of any vehicle thoroughly check out their purchase within the 90 day warranty period to make sure that there are no issues. I am very happy that they were willing to accommodate me and want to again thank them.

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Recommend Dealer
Yes
Employees Worked With
Nov 08, 2014 -

Bourne's Auto Center responded

Thank you for taking the time to amend your previous review. This is a great example of how the online review system should work and why we are committed to DealerRater's certified program. When a customer has an issue, we want to help! This is why DealerRater is our preferred online review source, because they allow us a reconciliation period to help resolve the situation with the customer. Other online review sites do not have the same philosophy, thus turning into a "bash" site with virtually no credibility from the consumer or businesses. If you have any questions or concerns in the future, please do not hesitate to contact us. Thank you for your business and we look forward to assisting you with your next purchase. Thanks Again, Michael Kelley General Manager

May 02, 2014

"Service dept "

- StephanieM1

Bought a car at bournes about 9 months ago with a full warranty and had a great experience. The sales person was awesome and wasn't too pushy. Took it in to be serviced, they had it for a week and put broken parts back into my car without telling me that the warranty plan didn't cover the $10 part. I would have been glad to pay for it because when a car is supposed to be fixed, it's not supposed to have broken parts put back in it. That's the whole point of it being FIXED. these guys don't care about their customers. What a joke. Mario in the service department is clueless as to what's going on. If I knew it was going to be like this I would have never bought a car from them.

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Recommend Dealer
No
Employees Worked With
Other Employees : Mario
May 17, 2014 -

Bourne's Auto Center responded

I am truly sorry about your experience in our service department. There were some communication break downs and we have discussed your review to insure that this does not occur again in the future. I appreciate you returning my initial email and my offer to resolve your issue still stands if you will give us another chance. Please let me know. My sincere apologies, Michael Kelley General Manager

April 11, 2014

"Thank you, Bournes!"

- ECoates

We recently bought a used minivan from Bournes and had some concerns about the brakes being squeaky. The service department as well as customer service went above and beyond to repair the brakes for us and make sure we had a good experience. They secured a loaner car for me to use while my car was in the shop. They also washed and vacuumed the car and on top of everything - fixed the time on the clock inside so it was accurate! Those small details ensured we would be coming back for any further service needs and that we would recommend Bournes to others. Brian Mountain was especially courteous and helpful. Thanks!

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Yes
Employees Worked With
Brian Mountain
November 26, 2013

"Mike helped me with the service of my Honda pilot. He was..."

- mariacina

Mike helped me with the service of my Honda pilot. He was very professional. He explained everything and made sure i totally understood before i left. He was very nice. He was also organized making sure that everything on my list of concerns was addressed. He worked withmy sales rep David to make sure i was happy. Thank you very much!

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Yes
Employees Worked With
Nov 30, 2013 -

Bourne's Auto Center responded

Thank you for the 5 star rating of our service department. Your review shows that we not only have great pricing on our vehicles it also proves that we are committed to standing behind our product. If you have any questions or concerns please feel free to contact Mike, David or myself. Thanks Again, Michael Kelley General Manager

October 22, 2012

"The initial experience of browsing the website for a..."

- drjohncasey

The initial experience of browsing the website for a vehicle that fit my criteria was easy to use and fairly in-depth. Upon visiting the dealership, I was greeted very quickly and brought out to view the cars I had called in earlier to see. I was allowed to test-drive them on my own, which was very helpful as I could really put them through their paces. As I was not ready to purchase that instant, I asked if I could bring the wife and kids back for a second test drive the following day, which was no problem. Upon returning, I added a 3rd vehicle I wanted to drive and was had no problem being obliged. The tough part was deciding which vehicle to choose. We collectively decided on a 2004 Hyundai Sonata that had 46K on the odometer. I had read the Carfax and subsequent service records attached and saw that a lot of parts had been recently replaced. I thought the mileage was great for a 9 year old car and now it had a lot of new parts to boot. This should have been a red flag to me but, as I am not a mechanic, I didn't put 2 and 2 together. Two weeks after after I purchased the car, I had my first problems. The alternator went and took the battery with it. I returned the vehicle to the dealer who promptly replaced both items along with new pulleys and a new belt, no charge to me. A few thousand miles later, I woke to a puddle of anti-freeze under my vehicle. After having surpassed the standard used car warranty based on the mileage I put on the car, I brought it to my own mechanic to see what was wrong. He immediately told me that the bad news was that the water pump was gone and it was standard procedure to change the timing belt when this was done concurrently. This was going to equal a minimum of $500. The worse news he gave, however, was that the engine was not original to this car. There were markings all over the engine that it was a replacment, coupled with the fact there was evidence the hood had been removed to pull the engine. Needless to say, I was not happy with the fact that I was sold a car with an advertised 46K miles on it, only to have a replacement engine with untold mileage and several major problems occurring within 5000 miles of purchasing it. I phoned the service center at Bournes and explained the situation as told by my mechanic. I was told to have it towed and they would verify what I stated. I then spoke with the general manager, Mike Kelley, regarding it not being the car I thought I was getting and the issues I had already been experiencing with it. He stated he would have the service look into it and not worry about it. They subsequently confirmed my mechanic's diagnosis and agreed about the replacement engine. I then sat down with Mike Kelley and discussed the options for this vehicle. As the Carfax did not report the engine had been replaced prior to Bournes obtaining it, it was new territory for them as well. After keenly listening to my concerns and understanding that issue needed to be addressed, a mutual agreement was reached. Mike had the problems repaired with no charge to me and subsequently offered an extended, in-depth engine warranty for my vehicle. As I truly enjoyed the vehicle and wanted to keep it (especially now with all the new parts), I felt a lot more secure with the extended warranty. What could have been a disaster of a used car purchase from a less trust-worthy and reputable dealer, was turned into a pleasant experience with Mike. I firmly believe and trust this weird issue with the replacement engine was not known by the dealer and they have taken responsibility to make it right. I would buy another vehicle from them again in a heart beat. I appreciate their honest approach to service and fair vehicle pricing. Thank you Mike and thank you Bourne's!

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Yes
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Dec 20, 2012 -

Bourne's Auto Center responded

Thank you for taking the time to review your experience here at Bourne's. We have built our reputation by standing behind our product. This was certainly an abnormal situation and I am glad that we were able to come up with a solution that satisfied your concerns. Please contact me if you need anything in the future. Thanks Again, Michael Kelley General Manager

October 30, 2011

"Service department is great! Always timely and thorough...."

- mackin1515

Service department is great! Always timely and thorough. Great to have a trustworthy service center that is friendly and reliable! Would definitely recommend checking this place out!

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Yes
Employees Worked With
Other Employees : Mike Clark
Nov 01, 2011 -

Bourne's Auto Center responded

Thank you for your kind words about our service department. We know there are many choices when it comes to having your vehicle serviced and we are fortunate that you choose us. If you need anything at all, please don't hestitate to contact us. Thanks Again, Michael Kelley GM

October 07, 2011

"Bourne auto center is a great place to get used cars. The..."

- Devynd123

Bourne auto center is a great place to get used cars. The prices are good and the quality of the cars they sell are amazing! I bought my mini Cooper from them almost two years ago and I haven't had any major problems with it. The team of people at Bourne auto are very knowledgable, and friendly. I have always been impressed with the quality of work they do and they're wonderful customer service.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Jim and mike
Oct 11, 2011 -

Bourne's Auto Center responded

Thank you for your kind words. Our service department is open 6 days a week for all of your future service needs. Let us know if you have any questions or concerns. Thanks Again.

July 27, 2011

"I purchased a 2007 Honda Odyssey from Bournes in July of..."

- Mrkinney

I purchased a 2007 Honda Odyssey from Bournes in July of 2010. On the way home from the lot the vehicle began giving me trouble. I had intermittent problems with the transmission when driving between 50 and 60 miles per hour. I had the vehicle in to checked/repaired three times in 8 months for this issue. It was never resolved. Also, before purchasing the car I asked that the front bumper be fixed as it did not sit snug in place. There were two broken eyeholes in bumper that did not allow it to latch into position. These were not permanently fixed, only gummed up with some type of black adhesive. The bumper was "fixed" twice but only to come out of position again and again. Each time this left more and more of the black adhesive showing on the fender and bumper of the car. When I called and complained about this for a third time (11 months after purchasing the car) I was told that it would not be repaired again for free as I had owned the car for almost a year and put on 10,000 miles. I was shocked. To me this sounded as if the dealer does not stand by their own body work. I expected the bumper to be fixed before purchasing the car and not to have to continually bring it to Easton(30 miles from my home)for stop gap measures to appease my wife and I. In addition to this other interior plastic molding would pop out of place and had to be put back in position by the service crew. These fixes never lasted either. In total I believe I had the vehicle in for service 6 times in 11 months and needed to do front brakes and front tires after only putting 10,000 miles on the car. Several other dealers have told me that if tires or brakes are more than 2/3 worn they are replaced as part of the multi-point inspection completed before selling a car. Bourne obviously did not do this. I entertained having this work done at Bournes but when the quote for the brake job was almost 300.00 more than a quote from a local repair shop I decided to be done with Bourne auto center for good. I traded in my Honda for another mini van and am happy to say I never plan to set foot on their lot again! Buyer beware! I did not find that Bourne's takes care of their customers or the problems that they have with the vehicles purchased there, nor do I think they provide quality body work or competitively priced services!

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Recommend Dealer
No
Employees Worked With
Mike in Service
Aug 12, 2011 -

Bourne's Auto Center responded

This review is certainly discouraging and I am truly sorry that you did not have the same experience that almost all of customers in the past 93 years of our company being in business have had. I do feel as though having a negative review allows our customers and potential customers realize that we do have issues and we do our best to try and resolve them. In this business, when you sell over 2,000 vehicles in a given year it is to be expected that a small percentage of customers will not have the experience that we demand of ourselves. I have reached out and spoken to this customer privately on the phone and via e-mail. As a result of this review and those converstations, I was able to inform the customer that if in fact they had traded in their vehicle they were entitled to a pro-rated refund on their service contract. I was able expedite and process that for them and sent them a payment of a significant amount. Also, I have had a discussion with our Service Management team about how we can prevent this from happening in the future and we have made some immediate changes.

June 19, 2011

"They fixed my car after a highway speed crash. Looks..."

- jdspearin01

They fixed my car after a highway speed crash. Looks brand new. They even detailed the interior of my car! Looked and smelled great. First time that was done since I bought the car 3 years ago from Bournes. Bourne's is my go to place for sales, service and body shop.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Mike Kelley and Mike Clark
March 02, 2011

"For about 2 months I did my research before buying a..."

- GREG&DEBRA

For about 2 months I did my research before buying a vehicle, at the very last moment I came accross bourne's auto center. when I called I tried to negotiate the price, I was unable to, so I went in search but I look everywhere. I negotiated with other dealers, who could not reach to the price i was offered at bournes auto center. one dealer gave me his blessings when i told him the price, another dealer said to me U DONT KNOW WHERE THEY GETTING THOSE VEHICLES i smile and drove to Bournes auto center and purchase my vehicle. I assure u, u will not get a use car for a better price anywhere else. Then add to it, from driving the vehicle I realize a simple problem with a knob, I call these guys at the service center I went in and they went in seach of that part about an hour drive and every 15 MIN I was updated as to what was going on with my vehicle.sweet customer service and when I got my bill all $00.00 NOW thats what u call taking care of your own.when these guys uses the word warranty its not a joke

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Recommend Dealer
Yes
Employees Worked With
Other Employees : tim
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