Bournival Jeep

I stopped in last week to look at a new Grand Cherokee. I was greeted by a salesman Bill who was incredibly rude and did nothing but talk about his wife and ask what I would do. The entire thing from the sta was greeted by a salesman Bill who was incredibly rude and did nothing but talk about his wife and ask what I would do. The entire thing from the start was a nightmare! I reluctently drove the Jeep with Bill who once again made me feel incredibly uncomfortable. The positive was I loved the Jeep! I told him I wanted his best price as I have done my homework and I was doing the legwork so my husband wouldnt have to take time from his day. Here came Rude Bill again talking about why i had to buy the car that day. What part of I'm not ready do these people not understand! Bill dissapeared and left me at a table all by myself in a showroom. He returned with his "Manager" Dale with him who again was rude as well. NO I DON"T WANT YOU TO LOOK AT MY TRADE, NO I WONT BUY IT TODAY for the tenth time. I don't know who these fools are and if this guy Dale is really a manager or just some sales guy pretending. He certainly wasn't respectful! I left so upset about the process that I went right home and called my husband! I would highly reccomend you don't walk onto that lot, it was the worst experience I have ever had and being from Portsmouth I will never stop there again or reccomend to anyone they look there. I purchased my New Jeep from Poulin's in Rochester and was blown away by the great way I was treated! I got a good price, the salesman was very respectful and I will highly reccomend them to my friends and coworkers! Stay away from BOURNIVAL JEEP. Worst experience ever! More

My wife and I went to Bournival Jeep on Monday this last week to shop New Jeep Liberty's. We were promptly greeted by Steve, in a matter of 15 mins we had selected a Jeep, test drove it we then negotiated a week to shop New Jeep Liberty's. We were promptly greeted by Steve, in a matter of 15 mins we had selected a Jeep, test drove it we then negotiated a price ..all in under and hour. Steve and the Financing mannager Jess were very pleasant to deal with, making what has in the past been an unpleasant experience. Time from start to drive out with financing through Ally Bank was less than an hour and a half! Thanks for making it east Steve and Jess. More

Every dealership should take lessons from these guys because they know how to sell cars, and they want to sell them! My salesman, Bill, made everything so easy. He was knowledgeable, and was easy to tal because they know how to sell cars, and they want to sell them! My salesman, Bill, made everything so easy. He was knowledgeable, and was easy to talk to. He answered any questions that I had, and just made me feel more at ease with my purchase. This place has what a lot of other dealerships lack, and that's customer service! From the test drive to the financial aspect, everything was hassle free. No haggling, no back and forth, no "let me get my sales manager". NONE OF THAT!! This is the way purchasing a vehilce SHOULD be. Thanks Bill for making that easy for me! More

I recently purchased a vehicle from Bournival Jeep and I am always nervous during this process....previously. I worked with Dale and Steve and they made me feel very comfortable in making a decision on a ve am always nervous during this process....previously. I worked with Dale and Steve and they made me feel very comfortable in making a decision on a vehicle that was "right" for me. They knew the vehicle(s) inside and out, and were able to explain in "normal terms" the various packages and differenes offered. The price, the process and the vehicle I am very satisfied. I definitely will let people know about my great experience including the amount of inventory I was able to choose from. I look forward to doing my service there next and I hope that experience is as easy as the buying process was. More

I gave a call in to bournival about wanting a used toyota pickup, with a 22r motor in, i asked if they could find one lifted to. they came up with an 87 toyota pickup with everything i wanted. it had a 7 inc pickup, with a 22r motor in, i asked if they could find one lifted to. they came up with an 87 toyota pickup with everything i wanted. it had a 7 inch total lift sitting on good 35" tires, it was a regular cab which i wanted for four wheeling. everything was perfect. it had a mint frame on it with no rust. and it was a short bed. this is extreamly useful durring 4x4ing because you can go over taller obsticals without destroying your undercarrige. they did all the legwork for me without any worry. and there service dept is extreamly helpfull. Mike fletcher gets you in for your appt and make sure the qualitly of work by the mechanics is of the highest qualitly. i will do bisnuess with them again More

This is the first time I've gone to a dealer to purchase a vehicle in many years. Going to Bournival Jeep was the right decision for me. Bournival Jeep has a great selection of new and used vehicles. Where a vehicle in many years. Going to Bournival Jeep was the right decision for me. Bournival Jeep has a great selection of new and used vehicles. Where I was looking for a second vehicle, one suitable for the rough New Hampshire winters, where better to go than a Jeep store. Here I was able to find just what I needed at a price I can afford. I looked at and test drove a few vehicles, decided on the one I wanted, and was out the door with keys in hand in less than an hour. More

Upon our vist we stated to Kevin that we wanted to look at new jeeps, however he didn't listen to us and wanted to show us used jeeps that just arrived. He sent us up a huge hill to look at the jeeps that at new jeeps, however he didn't listen to us and wanted to show us used jeeps that just arrived. He sent us up a huge hill to look at the jeeps that were new, however, all jeeps were locked and could not open the doors to look in or sit in. We walked back down this huge hill and was ready to leave, upon getting in our car, Kevin whistled as us for our attention, my husband walked over to him as I got in the car to let him know how bad his customer service was. It was like a bother to him that we were there, We plan to buy a jeep but not from them. Good luck to you if you go to Portsmouth Bounival. Bill and Kathy Russell More