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129 Reviews of Bournival Jeep - Service Center
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September 21, 2019
Steering damper recall Great sales experience and responsiveness so far. Recall did not solve the wobble problem which is severe particularly over expansion joints Hopeful Great sales experience and responsiveness so far. Recall did not solve the wobble problem which is severe particularly over expansion joints Hopefully when service digs deeper he culprit will be found. More
by Bill
September 14, 2019
Friendly and courteus After a service issue with another Jeep dealership, I gave Bournival a chance, and they stepped up big time! They've earned my patronage. They display After a service issue with another Jeep dealership, I gave Bournival a chance, and they stepped up big time! They've earned my patronage. They displayed a sincere interest in being of service! More
by Larry
September 05, 2019
Great knowledgeable dealership These guys truly are Jeep specialist and know the vehicles inside out. They are not like a Jeep dealer that sells all kinds of other Chrysler product These guys truly are Jeep specialist and know the vehicles inside out. They are not like a Jeep dealer that sells all kinds of other Chrysler products, so they really do focus on just the jeep brand. Additionally, they have been in the area for decades....a stable dealership. The service guys, especially Mike can answer any question. The sales people are terrific too- We have dealt a lot with Ryan. Lastly, when you call, you talk to a knowledgable person and don't get dumped into voicemail, or be required to fill out a lengthy on-line service request. More
by paulk
Employees Worked With
Other Employees :
Detailing guy- terrific individual!, Mike Fletcher
August 07, 2019
Great service Mike in service is and has always been a great service advisor for many years. He is the face of the dealership after the sale. He is the reason many Mike in service is and has always been a great service advisor for many years. He is the face of the dealership after the sale. He is the reason many clients like myself come back year after year! More
by RS2012jeep$
Employees Worked With
Mike Fletcher
June 23, 2019
Exceptional service Stopped by the drop off per food for an upcoming event. Stopped in at service just to make an appt for inspection. Mike was on it! Offered to do my i Stopped by the drop off per food for an upcoming event. Stopped in at service just to make an appt for inspection. Mike was on it! Offered to do my inspection right then and there. Totally not what I was expecting. While I was out walking among the jeeps I remember I wanted someone to look a my Sky One roof. Again Mike was on it. In under an hour ( I didn’t watch the clock but certainly was not long), I had my inspection and an answer along with part ordered! More
by DaniB
Employees Worked With
Mike Fletcher
April 26, 2019
Helpful - Jeep focused Unlike other dealers of Jeep, this dealer is Jeep-focused, well-informed which is why I chose them over the other multi-manufacturer dealers that did Unlike other dealers of Jeep, this dealer is Jeep-focused, well-informed which is why I chose them over the other multi-manufacturer dealers that did not have the salesforce or service centers that were not as knowledgeable in both the buying process and service reputation. More
by skirak
Employees Worked With
Mike Fletcher
March 28, 2019
Service My interactions were positive and there was great communication. They kept me informed through emails and phone calls during maintenance. Would highly My interactions were positive and there was great communication. They kept me informed through emails and phone calls during maintenance. Would highly recommend their service! More
by Aslaven
Employees Worked With
March 20, 2019
Easy to work with. Fair and transparent sales. We ended up buying our 2016 Wrangler here and were very happy with the simplicity of the purchase, communication, delivery etc. Since then, I've also We ended up buying our 2016 Wrangler here and were very happy with the simplicity of the purchase, communication, delivery etc. Since then, I've also had the Jeep serviced there a few times and each time has been easy and on time. They know Jeeps and are a local, family owned business. Great group. More
by jreich711
Employees Worked With
Mike Fletcher
February 13, 2019
4-Wheel Drive Serviced We had been experiencing light on dash indicating we needed 4-wheel drive serviced. As it turned out the part needed to be ordered (but covered under We had been experiencing light on dash indicating we needed 4-wheel drive serviced. As it turned out the part needed to be ordered (but covered under the Power Train). Installing new part took longer than expected, but Mike arranged for us to have a loaner so we could go about our working days. Our experience with Mike is always a pleasant one. Car now is working fine. More
by John.McBride2
February 10, 2019
Winch & winch guard installed Had a new Warn Winch & JEEP Winch guard installed on my 2018 Wrangler JLU Rubicon. John & Mike were very attentive to my concerns & needs with the win Had a new Warn Winch & JEEP Winch guard installed on my 2018 Wrangler JLU Rubicon. John & Mike were very attentive to my concerns & needs with the winch install & operation of it. Great Team. More
by Al
