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Bowditch Ford
Newport News, VA
428 Reviews
Bowditch Ford is here to help you bring home your favorite new or used Ford vehicle in Newport News, Virginia. We understand that the car shopping process is not always a seamless one. Yet, we strive to make the shopping process fun again at our Ford dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 428 reviews
Verified Customer
June 14, 2024
Brought my truck in twice for the same reason and it still not one of the tires leaks still not one of the tires leaks More
by DANNYEWTON
Employees Worked With
June 14, 2024
It was a good experience it was good to talk to AL service adviser great job. service adviser great job. More
by chipman57
Employees Worked With
June 07, 2024
Al Cusano always does an outstanding job in the Service Center making sure our car is well taken care of ! Center making sure our car is well taken care of ! More
by BREWINGTONR
June 07, 2024
I love everything about Bowditch Ford especially the service department A very professional team of people who really cares about their customers service department A very professional team of people who really cares about their customers More
by HEISGOOD3
Employees Worked With
June 07, 2024
They are the best ,when it comes to service and customer support , they get it done support , they get it done More
by PD76
June 07, 2024
Excellent service. Courtesy pickup and delivery was excellent. All work requested was performed to my satisfaction. Courtesy pickup and delivery was excellent. All work requested was performed to my satisfaction. More
by GPORTALA
Employees Worked With
June 07, 2024
Need to change your system. I dropped my truck in for service the day before (Wed 6/6/24) no one was available to take my keys. Tristen was on a call and finally just took the I dropped my truck in for service the day before (Wed 6/6/24) no one was available to take my keys. Tristen was on a call and finally just took them but was unable to talk with me. My appointment was for 8am Thur 6/7 for recall work and oil change/tire rotation. No call from Bowditch so by 3:40 pm I called and was put in to Tristen's voice mail. I called back after 20 mins and was told Tristen had left for the day. No one knew anything about my vehicle. They found it and told me I could pick it up. This is the second time since coming there that when Tristen leaves or is not in no one covers his work. You need to hire more people and have them trained to work together. They need to make sure they turn their customers over to another service person who then follows up on the cases. I should not have to hunt down my vehicle, you should be calling me with updates. Currently I have to rate you as POOR customer service. More
by Cheri Wright
Employees Worked With
June 06, 2024
Ken did a great job in setting up my oil change and tire rotation. It all was done in a timely manner. Thanks, Randy rotation. It all was done in a timely manner. Thanks, Randy More
by SHORTRIDGE_R
Employees Worked With
