Bowditch Ford

Al always takes good care of me. He answers all my questions & explains all services I need. He answers all my questions & explains all services I need. More

I set up this appointment to get an oil change and the brakes done. The service lady called me to make sure I wanted my brakes done because I have a ram and I was a ford place. 1.5 hours later they give m brakes done. The service lady called me to make sure I wanted my brakes done because I have a ram and I was a ford place. 1.5 hours later they give me my truck back and said the brakes were fine. A week after the appt they email me saying I need my brakes done. More

Would not recommend. Overall kind of disappointed and unsatisfied with the service I received. I dealt with the service manager Tristin Nice guy, but I don’t think he kn Overall kind of disappointed and unsatisfied with the service I received. I dealt with the service manager Tristin Nice guy, but I don’t think he knows much about the mechanics of cars and seem to talk to me like I didn’t know simple mechanics with cars pricing was outrageous but given I needed the work done and it was over Christmas I had to accept the quote to get my vehicle back on the road I run a small business and am dependent on my vehicle for my business. I accepted the quote when I was told I would get my vehicle back the next day however that did not happen. I got it a week later from when I was told I would get my vehicle back , the service manager said he needed a clamp for the exhaust with some sort of spring mechanism inside of it, which sounds crazy to me having worked on cars for about 15 years now when I finally was able to pick up my vehicle, I asked him if they got the supposed clamp in and he said yes, I had looked at the undercarriage of the vehicle in looked at the exhaust where there was a leak in the flanged connection. Some gasket was missing and he tried telling me that a gasket is called a clamp. I can promise you this will be the last time I will go to Bowitch for service. They also replaced my rear brakes and now they won’t stop this burning smell coming from the rear brakes. I would expect some breaking with new pads and rotors from maybe some filament burning off but after driving it all day for work it still has the smell wondering if I received faulty service. they even blew up my master cylinder because they were trying to bleed the brakes. This is probably the best experience I had since I wasn’t really charged for something that they damaged on my vehicle and I received a warranty on the part. I believe Elijah was the tech that did the work on my vehicle No complaints there very clear communication and a very respectable young man More

Dealership is responsive and keeps the customer informed. They are good with turnaround times as well. They are good with turnaround times as well. More

Bowditch Ford is known in the area for their superb work on The Super Duty Pickups. In the past, they have always done a great job on my vehicle. On this trip, however, there were several miscues that shoul on The Super Duty Pickups. In the past, they have always done a great job on my vehicle. On this trip, however, there were several miscues that should not have happened. I was not kept informed of the progress of the work as they had done in the past. Phone calls were not returned and when I arrived to check the status, I was told my truck would not be ready until the next day. The following day, I had to phone upper management to get a status. Until this visit, I have always had high praise for this dealership. I hope this visit was just a fluke. More

I was lied to about a service. I will try once more because of one kind employee understanding my point of view I will try once more because of one kind employee understanding my point of view More

Love Bowditch Ford. I have been a customer for about 30 years now. Great place. I have been a customer for about 30 years now. Great place. More

They where every responsive. Fair and made sure I was satisfied with a situation that was not ideal or the dealerships fault. They always called back and kept me up to date. Fair and made sure I was satisfied with a situation that was not ideal or the dealerships fault. They always called back and kept me up to date. More

When I arrived at the service department for my appointment, Al told me the young lady would take care of me. When I started speaking with the young lady, Al spoke over me and spoke for her, rude a appointment, Al told me the young lady would take care of me. When I started speaking with the young lady, Al spoke over me and spoke for her, rude and dejectedly. When asking questions about my car Al basically told me I was tough out of luck with every question. More

It was attentive and went very well. I would definitely use Bowditch again because of their service department I would definitely use Bowditch again because of their service department More