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Bowditch Ford - Service Center

Newport News, VA

4.5
555 Reviews

555 Reviews of Bowditch Ford - Service Center

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August 12, 2025

Very happy with the service I received from Bowditch Ford. Al Cusano has been my service manager for 30 years, has taken great care. More

by macpip17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Cusano
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 12, 2025

I had a positive experience with Bowditch Ford, with fast service, great rates, and excellent customer service! More

by coke2391
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Cusano
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 12, 2025

Al is the best at helping with understanding my cars needs and explaining the process. He is very knowledgeable and makes sure I got great service. More

by lcmichael57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Cusano
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 11, 2025

Wiper blades required to pass inspection. The OEM blades were far worse than what was already on my SUV! I am not happy I had to spend $70+ for two inferior wiper blades. More

by DJKLEINTOP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Cusano
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 10, 2025

Great service and helpful nice! Accommodating clean service center no wait time. Love that part More

by ramjacksolutions
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Trower
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 10, 2025

Oil was left dripping down the filter and several undercarriage components. A simple wipe with a rag would have prevented the oil from spreading across the undercarriage. Oil life maintenance remin More

by TK
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Tristen Brannon
4.0
This rating includes all reviews, with more weight given to recent reviews.
August 10, 2025

They fix it very good April keep me informed through the processing was very pleased through the thing More

by Kenny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
April
August 10, 2025

Went in for my appointment for an annual state inspection. The team was awesome. Prompt, courteous service. More

by BELKOWSKIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Cusano
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 10, 2025

Staff was very friendly and concerned with my purchase they worked with me on assessories very good dealership has a great warranty More

by oldhama357
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Spencer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tristen Brannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa brower.
August 09, 2025

Thank you to Al Cusano and the service team for their wonderful support by getting my car looked at and fixed in a very timely manner. More

by Lreeves
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Cusano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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