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Bozard Ford Lincoln
St. Augustine, FL
8,725 Reviews
Bozard Ford Lincoln has gained national recognition as the recipient of numerous awards. Our dealership is a repeat Triple Crown Award winner! This is Ford Motor Company's most prestigious honor which is awarded to only the top 1% of Ford dealers in the nation. A Triple Crown Award recipient must receive Ford's President's Award, be a Top 100 Volume Dealer, and meet the Partner’s in Quality criteria. We have also been a recipient of DealerRater's Ford and Lincoln Dealer of the Year Award for the entire state of Florida based on customer reviews concerning friendliness, quality of service, and overall customer satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 8,725 reviews
September 29, 2017
Bozard Ford hands down the worst service center I can expect when taking my 2014 Ford F150 or any other vehicle to be serviced at Bozard Ford something will go wrong. To this date, I have experience I can expect when taking my 2014 Ford F150 or any other vehicle to be serviced at Bozard Ford something will go wrong. To this date, I have experienced such unreliable service I have to question the standards of the mechanics and the reliability of this Ford product. I have attempted to call Bo Bozard to let him know of the quality of work that his dealership provides and I have not heard anything despite leaving a message. In fact, this is the second survey that I have filled out. I have to wonder, what happened to the other. My truck has been damaged by Bozard Ford service dept., miss diagnosed, improperly fixed, and I have even found a part from another job left in my vehicle. The quality of repair and the reliability of this truck are most certainly in question. To this date I have had, three 4wd actuators replaced, bearing replaced, I'm on my third rear electric window, my transfer case has been replaced, after some of this work my truck sounded like the bed of the truck was falling off, my a/c evaporator was replaced due to a leak. Sadly, you can probably count the number of times I've put this truck in 4wd on one hand. It has not been abused in any stretch of the imagination except by the service members at Bozard Ford. Is this an isolated occurrence? My daughter's car, a 2013 Ford Escape was taken in for an transmission leak. They determined it was a bad seal. After paying over $500 dollars to fix the leak, my daughter drove the car home only to discover a loud noise coming from under the hood and the car still leaking fluid. The next day the car was taken in only to discover that the seal was improperly placed. So, no matter the vehicle and regardless the repair being made. I can expect something to go wrong every time my vehicle is serviced at Bozard Ford. The last repair on my truck resulted in my vehicle being taken to the body shop, bondoed and painted from multiple dents left on the cab. Disappointment doesn't begin to describe the soundness of these Ford products and more importantly the service providers for my vehicles. I feel compelled to report this to the Ford Motor Co as well as the BBB. I feel everyone should know the substandard work that is being done at this dealership. Hands down, Bozard has got to be the worst Ford service facility. More
by Jairo Herrera
Verified CustomerEmployees Worked With
Other Employees :
Kevin Bressler, Nathan Dippy
Helpful September 28, 2017
Bought an Awesome 2014 F-150 from aGreat Sales Man & Manager Luis Crespo is a ROCKSTAR salesman!! And Lee Brewer was a great manager!! We will definitely be sending business to them and will be returning to them Luis Crespo is a ROCKSTAR salesman!! And Lee Brewer was a great manager!! We will definitely be sending business to them and will be returning to them in the future for our next car or truck. More
by RMatcyes74
Employees Worked With
Luis Crespo, Lee Brewer
September 27, 2017
Buy your Ford trucks here! Our experience was great. Jena Thomas and Rick Garcia, are both professional, efficient, helpful, informative, but not pushy. We got a better and ne Our experience was great. Jena Thomas and Rick Garcia, are both professional, efficient, helpful, informative, but not pushy. We got a better and newer than we expected vehicle, at a better than we expected interest rate. I would recommend doing business with both of them. It was also nice to see a woman doing so well in the vehicle sales business, since that is so rare. This is our 2nd vehicle purchase from Bozard. We will be back. More
by Gregory Pankau
Employees Worked With
Rick Dotson, Jena Thomas
September 26, 2017
This is why I keep coming back and referring Jena and Rick Garcia are my go to people and they are the reason I recommend Bozard to my friends and family and keep coming back! Jena and Rick Garcia are my go to people and they are the reason I recommend Bozard to my friends and family and keep coming back! More
by Alaina
Employees Worked With
Rick Dotson, Jena Thomas
September 26, 2017
Lincoln Date Night Fabulous experience! Tanya really took the time to explain all the details of the car and went above and beyond. The customer service at Bozard Linco Fabulous experience! Tanya really took the time to explain all the details of the car and went above and beyond. The customer service at Bozard Lincoln is exceptional. More
by M Matt
Employees Worked With
Tanya Tomanek
September 26, 2017
Awesome Experience This was our 2nd vehicle we purchased from Bozard. As for my family we will keep coming back and will always refer friends and family!!! This was our 2nd vehicle we purchased from Bozard. As for my family we will keep coming back and will always refer friends and family!!! More
by A.Chauncey
Employees Worked With
Luis Crespo
September 24, 2017
Bozard Ford Linoln GM Jesse is AWESOME I made an appointment for Saturday at 0830 with a sales person several days in advance to test drive an MKZ. The sales person double booked and couldn I made an appointment for Saturday at 0830 with a sales person several days in advance to test drive an MKZ. The sales person double booked and couldn't take me on the test drive and apparently no one else could either. Not sure why this person couldn't have called me the night before to reschedule as it was a half hour drive. Do not go here. Bad customer service and treatment. Part two: Jesse has been awesome after the above occurred. Part 3: As indicated above, Jesse has been awesome. He arranged for a test drive at my house yesterday. Ryan brought the requested car to my home to test drive. Ryan was polite and knowledgeable. The Lincoln MKZ 3.0 was incredible and now it is time for me to pick which one to buy of the three vehicles I test drove: MKZ, MKC or MKX. The family wants the MKX but I am leaning toward MKZ. We will see who wins this battle. With that said, I made a order date for 1st week of November with Ryan . However, I may be calling Ryan on Oct 28 since I am very excited about all three cars. Thanks again Jesse!! More
by Matt1234
Employees Worked With
Nick Ray, Jesse Scheff
September 24, 2017
Lincoln date night WhenI arrived at the dealership the car was ready everyone there was very friendly and attentive and made for a great experience for the Lincoln date WhenI arrived at the dealership the car was ready everyone there was very friendly and attentive and made for a great experience for the Lincoln date night More
by Car123
Employees Worked With
Tanya Tomanek
September 21, 2017
Found the exact vehicle that I wanted. Our Ford employee was very professional, business oriented, cheerful & knowledgeable. He listen to my list of needs in a vehicle and found exactly wh Our Ford employee was very professional, business oriented, cheerful & knowledgeable. He listen to my list of needs in a vehicle and found exactly what I wanted. He took time to answer every question, and demonstrated how all the features in the vehicle worked. We will be returning soon to purchase a second vehicle from Barry B. More
by candy
Employees Worked With
Barry Benjamin
September 21, 2017
Excellent Fast response via email, friendly, and really helped with the car buying process! Highly recommend visiting this dealership and working with Jeremy an Fast response via email, friendly, and really helped with the car buying process! Highly recommend visiting this dealership and working with Jeremy and Michael. Excellent service and I love the car I got from them! More
by sammip
