Bozard Ford Lincoln

Service for my 2013 Ford Edge My wife was preparing to leave the house for work when she discovered that her 2013 Ford Edge would not start. I immediately called Ford roadside assi My wife was preparing to leave the house for work when she discovered that her 2013 Ford Edge would not start. I immediately called Ford roadside assistance and help arrived within the hour. The vehicle was given a jump start and next was driven to Bozard Ford. Upon arrival I made contact contact with Marcia Nelson who appeared very busy. Marcia quickly stopped what she was doing and came to my aid writing up the work order. Marcia immediately gave a price on a replacement battery and assigned a technician to diagnose the problem with the Edge. In less than 2 hours my wife was on her way to work with a new battery installed. Marcia is a great asset to the Dealership. We love Bozard Ford !! More

Wonderful Experience The people we worked with at Bozard made buying our van an wonderful experience. They were easy to work with, and worked to get us a great deal on the The people we worked with at Bozard made buying our van an wonderful experience. They were easy to work with, and worked to get us a great deal on the vehicle we wanted. We would definitely go back, and would recommend them to our friends. More

Engine shake and stall Called and talked with Alex Vecerkovic and described my problem and he thought it was the throttle. Brought the 2016 Fusion and sure enough they found Called and talked with Alex Vecerkovic and described my problem and he thought it was the throttle. Brought the 2016 Fusion and sure enough they found it was and replaced the throttle body. Fine job to Alex and his crew. More

Excellent service, Friendly staff I purchased my first car from Bozard and my experience was amazing. The staff is so friendly and pleasant! There were a few items that needed to be f I purchased my first car from Bozard and my experience was amazing. The staff is so friendly and pleasant! There were a few items that needed to be fixed on the car in order for it to be exactly as I wanted it and they kept up with me until the job was complete and did it all with a smile. I have never been anywhere where everyone treated you with respect. You would think having to go back to a dealership a few times for things would be aggravating but they made it so efficient and easy. Even the guys who smile at you in service area and opens the door for you. Excellent customer service! When I consider buying another car, I will consider just going there first because the service was so good and it is even a drive for me as I live in Orange Park. Thank you Bozard, I am a happy customer! More

Warranty work Went in for warranty work, work was performed and service people Are very pleasant and professional ford is having a hard time solving the Problem Went in for warranty work, work was performed and service people Are very pleasant and professional ford is having a hard time solving the Problem. More

Heading out for a 4 day fishing trip. Boat hooked up, my 2015 F-150 full of groceries, milk, meats ect. When the "check engine light" comes on. Pulled into service department at Bozard For Boat hooked up, my 2015 F-150 full of groceries, milk, meats ect. When the "check engine light" comes on. Pulled into service department at Bozard Ford of St. Augustine Fl., explained my problem to Marcia Nelsen, she basically dropped what she was doing (& she was busy !!!), went and got Curtis Weatherford who took his computer to my truck and diagnosed a tube assembly failure. He then checked inventory to make sure they had the part, they did and he worked on it immediately, as this happened Miss Nelson took my groceries, put them in a refrigerator ! AWESOME, within 2 hours I was heading for the water. AWESOME. BEST automobile experience EVER. Thank You so much. More

Great Experience! Very impressed with my first service trip to Bozard. Had an issue with my Mustang's AC and Jeff Sparks and team did a great job diagnosing and repairi Very impressed with my first service trip to Bozard. Had an issue with my Mustang's AC and Jeff Sparks and team did a great job diagnosing and repairing. Customer service was tremendous. When you walk in the door you are greeted by several very friendly people....asking how they can help, do you need water, etc. Amazing how noticeable the difference is when comparing Bozard to other local Ford service departments. Here they are happy to see you. Not the "oh no, how is this guy going to bug me" look you get elsewhere. Well done!! More

2016 explorer service I recently had to bring my 2016 Explorer in due to it overheating while using the front and rear air. I called Bozard while on 95 in front of the deal I recently had to bring my 2016 Explorer in due to it overheating while using the front and rear air. I called Bozard while on 95 in front of the dealership. They were having phone line issues so I called Daniel Stone my salesman for help. It was 5:58 and the service department closed at 6:00. He met me at the service department with Nathan Dippy. Nathan took all of my info on my issue. Daniel made sure I had a loaner car to drive. Nathan kept us informed on the service of my car. They had my car for two days. Thank you Nathan and Daniel for going above and beyond!!!! Kristina H. More

Moose and JC excited my expectations, what a great experie. Great experience, outstanding culture of customer service. Moose and JC made my experience outstanding. I would recommend you location not only to b Great experience, outstanding culture of customer service. Moose and JC made my experience outstanding. I would recommend you location not only to buy a vehicle but for service also. More

Outstanding Service! They are incredible and we are so thankful that we chose to get our Lincoln from Bozard Lincoln . We had our first service and because they didn't hav They are incredible and we are so thankful that we chose to get our Lincoln from Bozard Lincoln . We had our first service and because they didn't have a loaner they loaned us the courtesy car plus a date night at The Tasting Room in St. Augustine ? We had a three course meal plus a wine pairing plus a parking space. All complimentary! Also they make you feel like family and everyone in the service department was fantastic! We will continue to do business with them and also recommend Bozard to all our friends and anyone we know that may be interested in getting a car . Thank you, Kathy More