Bozard Ford Lincoln - Service Center

Came back to see Chris regarding the infotainment center on our new Nautilus. Chris is the consummate professional! He took his time, answered all our questions, assisted setting it up and helped to ease on our new Nautilus. Chris is the consummate professional! He took his time, answered all our questions, assisted setting it up and helped to ease our frustration and anxiety that we have been experiencing with the car. Honestly, I was to the point of just bringing the car back or trading it. More

Waited 2 weeks for an appointment, dropped my car off early, they held it all day and then told me they didn't have the chance to look at it at the end of the day. After I waited 2 weeks for an appointme early, they held it all day and then told me they didn't have the chance to look at it at the end of the day. After I waited 2 weeks for an appointment , gave them the TSB with the issue. Then they told me they couldn't help with a rental/loaner if I did leave it for them to work on the next day. More

The quick express oil change department was awesome today! She told me it would be about an hour and it was Sonya Miller has a great snd cute personality and was very informative at the beginning. As I today! She told me it would be about an hour and it was Sonya Miller has a great snd cute personality and was very informative at the beginning. As I waited and listened to her dealing with customers through that hour, I recognize that she had true customer service spirit at heart ❤️ More

Shame on Mike, Bo, and Letti You have lowered your Shame on Mike, Bo, and Letti You have lowered your standards by hiring Matt Norris for service director, he is a liability, not an asset to your Shame on Mike, Bo, and Letti You have lowered your standards by hiring Matt Norris for service director, he is a liability, not an asset to your wonderful company. He is fraudulent, has attempted to commit fraud against Ford and if he will do that, what will he do to your customers? His ethics toward customers, employees are pitiful, he does not care about either. He should not be allowed to wash cars, much less run the service department. Consumers beware, if he will screw ford, he will screw you. asset is a positive manager and role model liability is Matt Norris- Ford is aware of this character and is being watched His actions for fraud did not happen at Bozard Ford, however they have been made of this character More

The service department at Bozard Ford was awesome! They met me at the car as soon as I arrived and set me up with Richard. He was very professional and helpful. Richard called me when my car was ready for met me at the car as soon as I arrived and set me up with Richard. He was very professional and helpful. Richard called me when my car was ready for pickup and I was back on the road in less than 2 hours. No wait, No hassle, just great service! More

Been around the auto industry all my life.... and Bozard's management staff have put together an outstanding team. Very impressed! Highly recommend! Bozard's management staff have put together an outstanding team. Very impressed! Highly recommend! More

I took my Ford F-250 to Bozard Ford in St Augustine for a damaged tire Our Quick Lane Advisor Sonya Miller looked the tire over as well as the other 3. Her assessment was to change the damaged tire as th damaged tire Our Quick Lane Advisor Sonya Miller looked the tire over as well as the other 3. Her assessment was to change the damaged tire as the other had minimal wear. She searched and found the same tire for me. The next morning I left the truck and within a short while it was replaced and I was off. The price for the tire and installation was more that fair. Highly recommend this dealership More

Every time we come here everyone is so nice and friendly, service is very timely & efficient. Easy to get in and out with 2 kids which is a plus for a busy mom. service is very timely & efficient. Easy to get in and out with 2 kids which is a plus for a busy mom. More

Alex always handles our service great! He stays in communication. He lets us know what progress is happening and when we will get our vehicle back. Thanks! communication. He lets us know what progress is happening and when we will get our vehicle back. Thanks! More

After contacting Rick Garcia at Bozard Ford Lincoln about our problems with trying to change our tire and finding out it had faulty caps and we could not get the tire off, he went into action on our behalf. our problems with trying to change our tire and finding out it had faulty caps and we could not get the tire off, he went into action on our behalf. He checked with the service department and they had Bethany call us very quickly and set up a time for us to come in and have them replaced. When we got there at the appointed time, there was a warranty issue. Our representative, Matt Larson worked steadily on the issue until he got it resolved. I can't say enough about how kind and helpful he was to us. What started out as a very discouraging situation was turned into a great experience because of all the people who worked very hard to make it a good outcome for us. Than you all at Bozard Ford Lincoln for the great customer service. More