Bozard Ford Lincoln - Service Center

After contacting Rick Garcia at Bozard Ford Lincoln about our problems with trying to change our tire and finding out it had faulty caps and we could not get the tire off, he went into action on our behalf. our problems with trying to change our tire and finding out it had faulty caps and we could not get the tire off, he went into action on our behalf. He checked with the service department and they had Bethany call us very quickly and set up a time for us to come in and have them replaced. When we got there at the appointed time, there was a warranty issue. Our representative, Matt Larson worked steadily on the issue until he got it resolved. I can't say enough about how kind and helpful he was to us. What started out as a very discouraging situation was turned into a great experience because of all the people who worked very hard to make it a good outcome for us. Than you all at Bozard Ford Lincoln for the great customer service. More

Went in with my new car to have the Lincoln Way App adjusted. Paul Johnson was very helpful and patient (it was the new 2021 model). He did everything possible to get things working and was successful adjusted. Paul Johnson was very helpful and patient (it was the new 2021 model). He did everything possible to get things working and was successful. Very pleased with how I was treated and taken care of. More

Our buying and service experience was beyond our expectations. All (Ashley Smith, Alexa Gennusa, Andy Harris, and Angela McManaman) should be commended for their outstanding service and their unders expectations. All (Ashley Smith, Alexa Gennusa, Andy Harris, and Angela McManaman) should be commended for their outstanding service and their understanding of and commitment to customer satisfaction. More

Our Ford Explorer was taking to Bozard for a new transmission the week of 01/18/2021. While the car was there, I worked with Mary Lata and Dawn McStine. Both of these ladies were very professional transmission the week of 01/18/2021. While the car was there, I worked with Mary Lata and Dawn McStine. Both of these ladies were very professional, know their information and kept us up to date on the status of our vehicle. A few days after we picked up the car, the service engine light came on. We contacted Mary and she told us to come by to diagnose the problem. When my wife arrived Mary and the tech was waiting outside and they had the diagnosed the reason for the check engine light within minutes. We live in Orange Park and it is about a 45 minutes drive to Bozard but for any future repairs, I will be bringing my car back to Bozard. In the near future, we will be looking at getting a new vehicle and there is only 1 Ford Dealership that I will go to and that is Bozard. Thank you Mary and Dawn for all your help and service. More

We purchased a 2020 Nautilas in July. We had an unusual We purchased a 2020 Nautilas in July. We had an unusual need for a repair. I explained to Angela my understanding of policy and coverage that our pa We purchased a 2020 Nautilas in July. We had an unusual need for a repair. I explained to Angela my understanding of policy and coverage that our package included, though I was wrong on the understanding Angela talked me through the correct coverage and was most understanding in my miss understanding. Angela will listen to you and will help you in understanding the coverages. More

Always come to Bozard Ford Lincoln for all my car needs..Great staff and always very helpful...Travel from Jacksonville as I would never go to any other dealership.. needs..Great staff and always very helpful...Travel from Jacksonville as I would never go to any other dealership.. More

took my car in for service, running hot, fan not working, they insisted on me moving my car around the isle 2 times, no customer service, could have parked my car anywhere they liked instead of having me mov they insisted on me moving my car around the isle 2 times, no customer service, could have parked my car anywhere they liked instead of having me move it. I guess when a company is too big, they don't care about their customers. $100.00 fee to not work on my car, Big Bull. I tried to use them two different times over the last year, service is definetly worse as the years go by. Not like it used to be. More

LEARN YOUR NEW VEHICLE-Ask for Tanya Tomanek! Bozard folks make me feel like family every visit; 10 months later! Yes, that’s right and Tanya even took the time to hop in my 2020 Aviator with me to go o folks make me feel like family every visit; 10 months later! Yes, that’s right and Tanya even took the time to hop in my 2020 Aviator with me to go over the park assist and made me feel comfortable learning it. She went through settings and checked that I understood them without making me feel stupid. She has some awesome tips and tricks I use all the time now. I mean honestly, if you don’t learn what the vehicle has, you tend not to use it. I paid for all the bells and whistles on my Aviator so why not appreciate it and use it? Andy Harris always remembers me and the vehicle I bought. I feel I could stop in and say hi to him any day! Bozard really appreciates the business by showing a genuine, caring attitude. More

We were having a engine misfire on our 2016 Mustang GT. We took it to Bozard Ford service department in St. Augustine. Don Gress was the technician that diagnosed and repaired our Mustang by that afternoon We took it to Bozard Ford service department in St. Augustine. Don Gress was the technician that diagnosed and repaired our Mustang by that afternoon. Thank you Bozard Ford and Don Gress the Mustang man!!! More

Truly amazing customer experience at Bozard Lincoln. I was stuck on the freeway with a tire blowout and by chance Tanya Tomanek from Lincoln Bozard found me as she was on her way to work. She pulled over was stuck on the freeway with a tire blowout and by chance Tanya Tomanek from Lincoln Bozard found me as she was on her way to work. She pulled over and introduced herself and within minutes Ed Roberts came out to the roadside to help me out. Thanks to the efforts of Tanya and Ed, I was at the Lincoln dealership in no time. The whole process was smooth and effortless. Ed Roberts and Tanya Tomanek, went above and beyond for me! They are a very caring team and I am extremely grateful for their time and assistance. I can’t say enough good things about the Bozard Lincoln. I would highly recommend! More