Braman BMW Miami

It's was very easy and quick It was fast and everyone was professional and helpful professional and helpful More

I purchased a McLaren online from Braman Miami approximately two months ago. The salesperson was Peter Roman. Before the sale, he responded to every message immediately. After the sale, communicat approximately two months ago. The salesperson was Peter Roman. Before the sale, he responded to every message immediately. After the sale, communication stopped completely — especially when I asked about delivery timing or the condition of the vehicle. When the car finally arrived, it had multiple serious mechanical, electronic, and cosmetic issues: • Driver and passenger seats did not work at all • Seat belts were non‑functional • Engine cover bolts were missing, causing vibration and safety concerns • Dashboard adjustment panel was loose and misaligned • Interior arrived dirty • Exterior carbon‑fiber panels had damage • Front edge had scratches • Overall, the vehicle arrived with numerous defects and signs of poor handling It has now been almost three months, and the car is still at the McLaren dealership for repairs. This experience is unacceptable for any dealership — especially one selling high‑end vehicles. Braman Miami made promises before the sale, but after receiving payment, they ignored messages and delivered a car with extensive issues. Anyone considering buying a car online from Braman Miami should be aware of this. Additionally, the Finance Manager, Austin Lorenz, was extremely unprofessional. I have purchased more than 80 vehicles from many dealerships, and I have never encountered behavior like this. When I contacted him about my expired temporary plate, he stopped responding completely. He ignored emails, phone calls, and messages, even though he was physically at the dealership. This level of customer service is unacceptable. Because of all these issues — the damaged vehicle, the lack of communication, and the unprofessional behavior — I strongly advise staying away from this company. More

Nasser is absolutely amazing, He always goes above and beyond to help us and makes every experience smooth and stress free. You can truly tell He cares about his customers. Highly recommend him. He’s t beyond to help us and makes every experience smooth and stress free. You can truly tell He cares about his customers. Highly recommend him. He’s the best! More

She is great and has been super helpful always She is very supportive She is responsive very supportive She is responsive More

We had a very pleasant person great us and guided us to start the process. start the process. More

Clean and professional. The personnel were all on point. I would recommend them without any reservations. The personnel were all on point. I would recommend them without any reservations. More

Quoted me at one price, doubled it. Didn’t fix issue. Totally unresponsive for a period of time. Had to come back for a second time. Huge inconvenience and had to be escalated to manage Didn’t fix issue. Totally unresponsive for a period of time. Had to come back for a second time. Huge inconvenience and had to be escalated to manager. More

We purchase a Genesis G80 from Javier yesterday. We found him to be engaging, knowledgeable, and willing to go the extra mile for his customer. He made the entire car buying process painless. We We found him to be engaging, knowledgeable, and willing to go the extra mile for his customer. He made the entire car buying process painless. We would strongly recommend Javier. More

Made an appointment, and as soon as I walked in I was sent for service !! My service advisor was very helpful and professional. sent for service !! My service advisor was very helpful and professional. More

Everything is excellent in this dealership, super happy and Maruf the service advisor is the best I recommend 100% Braman BMW Miami. and Maruf the service advisor is the best I recommend 100% Braman BMW Miami. More