Braman BMW West Palm Beach | Page 109

First Bmw experience A high level of quality and professionalism on this dealership. The client advisor was awsome he worked hard with me for the car i want so i apprecia A high level of quality and professionalism on this dealership. The client advisor was awsome he worked hard with me for the car i want so i appreciated .it was a great experience Braman BMW and Mr. Zee are the best . I recommend this dealer to everyone More

Braman BMW West Palm My 6th auto purchased or leased from this dealership. Best sales staff and service staff in the business!!! Marc Jaffee has handled 5 transactions for My 6th auto purchased or leased from this dealership. Best sales staff and service staff in the business!!! Marc Jaffee has handled 5 transactions for me over the years. His attention to my needs and his attention to details is a real winner. More

Best car purchasing experience yet! Moe Nadar (Zee) kindly received me at the door of the dealership. He patiently showed me different models and even drove me to a different lot where Moe Nadar (Zee) kindly received me at the door of the dealership. He patiently showed me different models and even drove me to a different lot where they keep more vehicles. We discussed the pros/cons of all the models and then helped me made my decision without being "aggressive" about the process (most car dealerships are very pushy and force you to make a decision). He even suggested that I take my time and test other cars before making my decision which I did, but I returned to this dealership. My decision was not triggered only by the fact that I like the car better, but also because I knew that I will feel very comfortable bringing the car to a dealership where the service simply rocks! After purchasing a car, I received a courteous follow-up call to make sure everything was OK. In other dealerships, people tend to "force" you to give them good reviews but I hate that. With them, I just felt compelled to do this even though I have not been asked to do so. Seriously, it is the best experience purchasing a car for me so far (I have purchased before a Jeep, Toyota, Lexus). I definitely recommend dealing with Zee. More

A Painless & Rewarding Trade-Up Experience My wife and I recently received a promotional offer from BMW to trade-in our 535i early. We decided to check out this opportunity, but more from an in My wife and I recently received a promotional offer from BMW to trade-in our 535i early. We decided to check out this opportunity, but more from an interest perspective as we didn't think they would be able to make a deal that made financial sense when we still had many months left on the lease. We were wrong. Neil Vota and his manager Brian Wallan were determined to meet our requirements and they did. They were both highly professional and customer focused. I had a number of key requirement and they were able to meet all of them. I had to be a little flexible and they did to. A deal works only if it is good for all parties. The entire acquisition process took about 3 hours and was very easy and painless. We drove in with a 535i and left with an X328i loaded with even more bells and whistles than we expected at a a price that made us comfortable. I would highly recommend Braman BMW and especially Neil and Brian. The Braman Team knows how to get a customer and keep them for the long-term. More

Great experience again with Braman BMW WPB Mario Ceresa was great to deal with and he was very knowledgeable and professional and the whole process was easy and it did not take very long. This Mario Ceresa was great to deal with and he was very knowledgeable and professional and the whole process was easy and it did not take very long. This is my sixth BMW from Braman WPB and Matt Seidle in finance was great too!!! More

The right type of Sales Advisor I truly believe that when one is shopping for products, a sale person's personality can and does affect decision making. When it came time to shop for I truly believe that when one is shopping for products, a sale person's personality can and does affect decision making. When it came time to shop for a new car I made the rounds at several Dealerships before making my decision. I know what type of car I wanted but needed to investigate my options. I had visited Braman's website to see inventory availability. As a walk-in, the Sales Advisor assigned to me was Scott Willey. Immediately I felt comfortable talking and working with him. His demeanor is calm and his no pressure attitude made me feel at ease. I was not an easy close but Scott's attitude and reassurance made the process go smoothly. I will recommend Scott to my friends looking to purchase a new BMW. Thank you Scott for your assistance in getting me into my new car. More

Oscar Gutierrez at Braman Sold me a Great Car My wife and I visited the dealership with no intention of purchasing a vehicle yet. We were met at the door by Oscar Gutierrez. He was knowledgeable My wife and I visited the dealership with no intention of purchasing a vehicle yet. We were met at the door by Oscar Gutierrez. He was knowledgeable and helpful in equal parts, without being pushy; at no point in time did we feel like we were being "sold". We knew what we wanted, and at no time did Oscar try to put us into something else. When all was said and done, we wound up buying a new BMW 328d. The dealership closed at 5:00 PM, but the necessary staff stayed until after 7:00 PM completing paperwork and preparing the vehicle for us. I have had the opportunity to buy several vehicles from many dealerships; Braman far surpassed my expectations. It was a great experience. More

X5 2014 Jorge Mundo & team were more than helpful putting together the purchaseing of my 2014 X5. Everyone was helpful, knowledgeable & and a pleasure to work Jorge Mundo & team were more than helpful putting together the purchaseing of my 2014 X5. Everyone was helpful, knowledgeable & and a pleasure to work with. The electronics were overwhelming & and they made me feel very comfortable about returning with any questions anytime. Believe me that will happen! I am totally enjoying driving my X5& More

Bad Service Service manager Rob Ortega helped me on my first visit for service. He proceeded to look at the paint issue on the front grill. I told him it may be a Service manager Rob Ortega helped me on my first visit for service. He proceeded to look at the paint issue on the front grill. I told him it may be a defect since the paint came off when I waxed it only in that one spot, and you can also see how the paint is foggy and there are lines through it (on a 2014 BMW X1). He then turned to me and with a extreme attitude asked “are you a paint expert” and then proceeded with its not a defect or BMW’s fault. He was very rude and I was shocked that he would have such an attitude with a customer. I seriously felt like I was talking to a bum in the street with the kind of attitude this so called manager had. To have an attitude, and insult a customer is not what I expected of BMW. He did not even care to examine the issue, but only look across the rest of the bumper and hood trying to match up another spot blaming it on a bug. I have owned many cars, and a bug is not going to take off paint. So unless BMW has very crappy paint that a bug on a highway would take off the paint, this guy was seriously mistaken. I repeatedly told him its only that one spot where the paint came off as I waxed the vehicle myself. Again answered back with an attitude like we were in a bar fight. The end result was him saying BMW would fix the issue, but they will not fix it a second time. Although I am happy BMW offered to fix the problem, I would have rathered someone with a less hostile attitude servicing me and NOT fix the issue. Following that he just walked away. In addition to that, not Rob or my advisor Joy mentioned the key beep issue that I explained earlier and they did not seem to care. I emailed the salesman that sold me the vehicle and he contacted me back in about an hour. Just when I thought it couldn't get any worse, this guy did not even once apologize or even seem to care about how disrespectful the service manager was to me. All I got was "Rob is a highly respected manager around here". No apologies for the rudeness or anything. So I guess when you are a manager it gives you the right to treat people like dirt and be an xxxxxxx. Will I go there again and lease/buy a BMW, NO, will I bring my current lease there for service again, certainly not. This was my first BMW service experience, and I have to say it left a very bad taste in mouth. My advice to management there, do not be rude to people especially customers. If you think they are wrong proceed to explain your side of the issue politely and respectfully. It is pretty sad that someone without years of management experience has to educate a Service Advisor Manager how to treat people. We all have our bad days, and Im sure managers at a high end place like Braman deal with a lot of up tight customers. But I was nothing but nice, and did not deserve to be insulted or treated that way. More

Excellent service by Donna Shankman of Braman BMW Donna Shankman of Braman BMW provided excellent service when I was shopping for a new car. She listened carefully to my requests, helped identify a nu Donna Shankman of Braman BMW provided excellent service when I was shopping for a new car. She listened carefully to my requests, helped identify a number of possibilities and worked closely with me to determine the right choice. Once I made my decision, she assisted me with everything from securing financing to closing the sale to going through every detail of the vehicle's operation. I would recommend her unhesitatingly to anyone looking to purchase a vehicle. More